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The original VINS App is atrocious and nearly useless. I get so frustrated with its restrictions. I stumbled across the new one in hopes of seeing an app that resembled something similar to the VIN platform (which I think is fantastic). Nope. Dashboard does give you a pretty good pulse on today’s business but that’s about all you get. I can’t see what the dealership has planed for tomorrow or the next day. Future appointments section does not work. When i pick the calendar for tomorrow’s appointments , it’s blank. Log online in VINs and it shows 13 appointments. I want to be able to see future appointments and everything that goes along with them such as who has canceled, who’s been confirmed, and general notes within those appointments. It’s vital data for any manager to have when looking at the app at the end of the day. I could really go on but I’ll stop here and just hope that this is an extremely early version of their second try for a successful application.

Seriously..is there no quality control? The moment you open the app and try to touch ANYTHING, it freezes making you close out the app and reopen to do the same thing. Using an iPhone 11 Max Pro and an iPad Pro and the same exact thing. Also..it’s 2020, can we get a proper screen resolution for modern phones? Lacks email response support, is outdated, slow, buggy, and just an extremely poor experience for a customer you’re just meeting. Trying to be mobile and do anything with this app will actually make your selling life much more stressful. Not even worth the 1 star it’s that pathetic. Even though the last version was straight out of 2007 it somewhat worked a little bit.

Ever since the refresh and VinSolutions has forced me to log into from Bridge ID, I cannot log into my account from this or the previous—albeit extinct— mobile app. I have no way to contact my customers away from my desk. This Bridge ID merger has brought nothing but pain and aggravation to myself and my family, because I can’t sell as many cars now. I have already contacted both Cox Automotive and VinSolutions individually. They have logged and escalated my issue and have not made up any ground to resolve it. One VinSolutions call rep said it had been escalated and that it is now a “parent case” for this problem apparently more than one person is having. I hope this review is taken seriously and not swept under the rug as it feels this problem has been so far.