VinSolutions Reviews

by Dixal

Seriously..is there no quality control? The moment you open VinSolutions and try to touch ANYTHING, it freezes making you close out VinSolutions and reopen to do the same thing. Using an iPhone 11 Max Pro and an iPad Pro and the same exact thing. Also..it’s 2020, can we get a proper screen resolution for modern phones? Lacks email response support, is outdated, slow, buggy, and just an extremely poor experience for a customer you’re just meeting. Trying to be mobile and do anything with VinSolutions will actually make your selling life much more stressful. Not even worth the 1 star it’s that pathetic. Even though the last version was straight out of 2007 it somewhat worked a little bit.

by ImprovingGrizz

Ever since the refresh and this app has forced me to log into from Bridge ID, I cannot log into my account from this or the previous—albeit extinct— mobile app. I have no way to contact my customers away from my desk. This Bridge ID merger has brought nothing but pain and aggravation to myself and my family, because I can’t sell as many cars now.
I have already contacted both Cox Automotive and this app individually. They have logged and escalated my issue and have not made up any ground to resolve it. One this app call rep said it had been escalated and that it is now a “parent case” for this problem apparently more than one person is having. I hope this review is taken seriously and not swept under the rug as it feels this problem has been so far.

by SwirvinIt

The original VINS App is atrocious and nearly useless. I get so frustrated with its restrictions. I stumbled across the new one in hopes of seeing an app that resembled something similar to the VIN platform (which I think is fantastic). Nope. Dashboard does give you a pretty good pulse on today’s business but that’s about all you get. I can’t see what the dealership has planed for tomorrow or the next day. Future appointments section does not work. When i pick the calendar for tomorrow’s appointments , it’s blank. Log online in VINs and it shows 13 appointments. I want to be able to see future appointments and everything that goes along with them such as who has canceled, who’s been confirmed, and general notes within those appointments. It’s vital data for any manager to have when looking at VinSolutions at the end of the day. I could really go on but I’ll stop here and just hope that this is an extremely early version of their second try for a successful application.

by Brendan Keough

Cox Automotive obviously has no idea why dealers shell out thousands of dollars for their CRM.

I have had VinSolutions since November 18th and it will not allow me to login. I’m getting “ Error 401 “. Thinking I may have forgot my password, I went onto safari on my iPhone and accessed the web based CRM immediately.

All info correct, can’t use VinSolutions . Why am I paying all this money so me and my staff can’t properly utilize our CRM??? Get it together. ELEADs is way better, if I weren’t at a GM store I would’ve ditched this garbage tool already.

Dealer principals, managing partners, owners, GM’s & GSM’s in charge of ad budget should get ELEADs ASAP. Never had a single issue with their app. Desking is 100x better, VIN can’t decipher a duplicate lead by itself, it also marks good leads “bad” automatically when the lead is from your OEM.

this app, you’re #3 when it comes to CRM, I would welcome you to change my mind.

Brendan Keough

by Mcarp83

I get an error message when entering customer info, it doesn’t tell me what the error is to correct it, so I delete it entirely, and re-input it exactly how I put it in the first time and it works (sometimes) it used to be easier to put the customer info in my phone than on the computer but that’s not the case anymore. This system all around is not user friendly at all.

by Cessna310g

All VinSolutions is good for is making phones calls, that’s it! Anytime you add a customer in the system no matter how much information or how many different times you try it will always come up as error. So tough to find customers or previous sales and it’s just impossible to use properly. The actual website is fine (not on cell phone) but VinSolutions is horrendous.

by Scnackie85

VinSolutions harvests private consumer vehicle transaction data and should not be trusted. Should be removed from Apple App Store. Huge data privacy issues, dealer sales reps are using it to stalk consumers after dealer service visits, bothering them after hours with abusive texts, emails and phone calls. Consumers are not being made aware that their private data is shared, actively targeted, triangulated and sold. Apple needs to shut this one down.

by Jessica Jensen

App is great in theory and poor in practice. My iPhone Xs can scan the front of a license and not the back. Super glitchy and embarrassing to try and get information into a system that sits and spins whether you use your data plan or Wi-fi. Very disappointed; an earlier reviewer summed it up best; can’t do the only thing you really expect and want it to do which is capture customer data quickly and effectively.

by Miss Aida

The developers should really use VinSolutions as if they were a sales person and see how many roadblocks there are. If you get an email you cannot review the profile while looking at the email you have to exit out and search their profile to see what car they are on or any other info. You cannot log in incoming phone call. I suggest they go back to the table and really come up with major fixes on functionality.

by MasterT2022

I really liked how the old app seemed to run way smoother. My dealership is wanting to go all tablet for visits and such and right now we can’t do anything cause VinSolutions is not user friendly. I agree with all the other reviews on here and apparently repeating ourselves gets us no where. PLEASE FIX THESE CRITICAL ISSUES SO WE CAN USE VinSolutions FOR WHAT ITS MADE FOR!!

by Dealer Group

This goes down way to often and won’t allow you to switch dealerships. This happens at times when VinSolutions would be most valuable for me. Issue switching dealers occurs in about 50% of our Saturdays and 9 of 12 last day of the month. I assume it because of volume of app being utilized on these days but very disappointing

by Rwchiz

It happened again last night. Use the scanner to scan in a trade and it pulls up the wrong VIN. Pulls up the first 12 characters correctly so the year, make, model, and even trim level matches but the last 5 were totally wrong. Probably the third time it has done it in the last few months. Happened with my 12 Pro and now with 13 Pro.

by This Is A Trash Can

The new update to VinSolutions that requires me to look up existing customers before entering a new customer has dramatically slowed down my ability to do my job. I wish I could revert to the previous version of VinSolutions . Hopefully the correct is in the future.

by Happy Sales Consultant

The new app does have a more modern look and feel, but it lacks some of the features that I found most useful with the old app. The old app allowed you to snap a picture of the insurance card. The new app lacks this feature. The old app let you fill out all the fields for trades, but the new app only lets you fill in a few leaving out important ones like colors, engine, drive type, etc.

The ability to copy and paste info is definitely a feature that needs to be addressed. I find myself getting frustrated because I have to re-type info.

I suppose the feature I miss the most was that when I scanned a driver’s license I was able to assign myself to the lead, saving critical time during a visit. With the new app, things just crap out and I have to wait on a manager to assign the lead and then wait on Vins to update. This adds on average 5-10 minutes that the customer has to wait while I fuss with the software.

by Adariah

The redesign is better, but it is either missing a key feature or I have not figured out how to do it yet. I can send the initial email to kill the contact timer but cannot seem to switch leads to sales people. This feature would be great for when I am not near my computer.

by Fishhdebdikdjd

Scanning drivers licenses doesn’t work anymore. It gets stuck on the loading screen after taking the pictures. Please fix this. I have to use both the new and the old app instead of just the new one. VinSolutions should be good enough for me to just have this one downloaded

by Panda13K

I got to give VinSolutions credit. It is a lot better than some of the other CRM applications that I have felt with. But needs improvement there is a lot of lag on the application. It freezes and force quits sometimes. I feel there needs to be more functions for the sales guys. But overall it is a decent mobile app.

by Theerobbysavage

I use VinSolutions for my sales job at Arapahoe Kia and while it does speed up the process a bit it’s not optimized. The fact that you can’t input any insurance info or credit info which REALLY is a doozy. Also with the iPhone 12 Pro Max having such a high tech crazy camera it struggles to focus on licenses and ID’s. Bottom line VinSolutions really should work on fixing these things and it’s be way better and exceptionally helpful.

by Relax From Home

There’s room to grow in VinSolutions. Not Sure why the functions for touch screen in an iPhone & iPad world are missing. Example web base functionality doesn’t match - attachments, tasks, email access.

Additional opportunity to get worksheets to open in iPad to eliminate printing. PDF will open to Adobe in Windows but not on iPad?

Doesn’t seem to be a priority for them... huge potential. Seems simple progress.... seems to be an industry standard that hasn’t been accepted.

by W1w1w1x2

It’s better than the old app but it’s still clunky at times.
For instance, you can’t copy and paste a customer’s address from the customer info screen.
This is really not useful if you’re trying to do home deliveries and have to take 2000 extra steps to be able to paste an address in your phone navigation and be on your way to the customer. Or if you’re trying to text a coworker (let’s say a finance manager) an updated customer address/details etc

by Mjt1010021

I get so frustrated with VinSolutions! Vin solutions as a whole seems so behind the times. I cannot email attachments from VinSolutions or receive attachments such as pictures. That’s really important for the work of salesman. There are always glitches with VinSolutions too. It’s so hard to use the texting messaging on VinSolutions and the text appears so small. The desktop version is messy and not designed well. Very frustrated!

by Jfam 12414

Vin solution’s apps are just awful. I can’t understand it.
In this version none of the daily numbers are live so you can’t even see which cars were sold, just the total number.
You can’t look at yesterday’s business.
As a manager you are better off using the old app (which is just slightly better) but they are getting rid of it.
Hope they are going to fix this one!

by Joejoehhao

VinSolutions does allow for more remote access to the CRM but has its flaws. One major flaw is that it does not allow us to text back a customer if we receive an inbound message. It also doesn’t take us directly to leads like the desktop version does. These are by far my two largest complaints.

by Mark2371

When VinSolutions works, it’s a decent app. Just trying to stay logged in is an exercise in futility! Constantly logging off and not allowing me to log back in. I have to delete VinSolutions from my iPhone and download it again just to log in. I have to do this multiple times a day. Very frustrating!

by Cfox84

VinSolutions is ok, even the CRM isn’t at 100%. The dashboard is just about useless, you can’t select any individuals on it you have to go through all tasks - they don’t give you enough info.
It would be great to place calls and auto log. Text through VinSolutions would be nice as well

by Dtm8569

My sales team enjoys VinSolutions . It works more efficiently and easier to use.

From a Manager using VinSolutions it needs more tweaking. I’d like to see similar via ability like the desktop and would like to see future appointments.

by The Budda13

I got to give VinSolutions credit. It is a lot better than some of the other CRM applications that I have felt with. But needs improvement there is a lot of lag on the application. It freezes and force quits sometimes. I feel there needs to be more functions for the sales guys. But overall it is a decent mobile app.

by Drabbergow

Just had this app set up as my CRM for my work. Staff set up and use of VinSolutions is night and day compared to some apps I have used. Simple to work and operate and integration with laptop is seamless.

by Matty49ers

It appears u like it or love it. I personally have never had a problem. It depends on phone and connection honestly. Lots of room for growth and let’s stay positive everyone. Nothing’s perfect.