Contact Safe VPN Connect Support

I just spent 2 hours and 50 minutes of my life dealing with mediocrity and ineptitude. I am being very nice when I only use those two words. The customer service for account management is so bad that you feel like you’re in an episode of Punkd. It’s so frustrating that McAfee may actually kill me with a heart attack. You are sent to India where their employees are very kind and try to help but have less knowledge of the product than the consumer. It’s not their fault but the fault of the CEO CFO COO at McAfee Headquarters in Santa Clara, CA. They outsource to save money not realizing that we would pay a higher price for, at minimum, decent customer support. It is absolutely absurd that purchasing a subscription could be so difficult. It is unacceptable and i will never do business with this company again. I advise you to save yourself from losing years of your life by avoiding this pathetically managed organization.

I have trusted the quality of McAfee products for many many years. Sadly, this VPN software is SO SLOW it causes major timing out problems in trying to connect and stay connected. At first I thought it was the Wi-Fi networks that I routinely use in numerous locations that were causing the problems. In the testing I have done, the pattern is very clear. REGARDLESS of where I am, I must turn off this program to be able to connect and run ANY application I have. I can even sit directly in front of my high speed modem at home and get timed out. This occurs in my home with my private high speed network, in any other location, and in other cities when I travel. THIS IS NOT ACCEPTABLE. This performance exposes me to great security risks. When I TURN OFF McAfee Safe Connect, I can always IMMEDIATELY process again at high speeds. I had hoped that when Intel purchased McAfee that the products would rise to even higher standards. It has been long enough now, and there is no improvement. I have been in the computer field for over 20 years, and the last computer services company I ran had 2000 employees and a $200 million annual budget. I would never have allowed any of my development teams to release a product of this poor a quality.

Everyone should be verifying their VPN is actually working with an outside source. Mine only works some of the time. Although my IPhone will show the VPN is on at the top of the phone and in settings, it is not always working. When my VPN is working, my prime video will always tell me to turn off my VPN in order to stream a movie. Unfortunately, many times my phone will show my VPN is on but my prime video shows it is not on. Even after Mcafee had me install a second app “safe connect ,” it still only works part of the time. When I turn on the safe connect app on , it turns off my original Mcafee app which means I never have my safe web on.