Contact Redbubble Support

by 00Sebbo

Okay. They have a 90 day return policy, which is totally fine. But I tried to figure it out on both the app and the browser, and I ended up sending tons of return requests. Because I had gotten this really, really crappy poster, for $12 (it looks like it’s worth about 50cents, maybe $1) the pixels were outrageous, I held it up on my wall (leaned against something Incase I still decided to return it) and when I saw I could still see the posters blemishes from the furthest spot in my room, I sent a return request that same day I received it. And after a month of waiting, I went ahead and sent another one. And then another month went by and I sent another, and in that last month I sent like five, but I never got a response. I sent complaints to the help team, and it still never got resolved. Besides that, there are some really amazing ideas on here. But most of it isn’t good quality. (I ordered a $50 hoodie that I can’t wear because the sticker is almost gone on it, but I couldn’t have returned that cause the sticker started rubbing off after the fourth month. But since it’s really comfy and still looks decent, I don’t feel that it’s right to blame them for that one). Not to mention I would still really like to get my money back, because I still have the poster in the original container it was sent in, I have the order number and everything. I know it’s just $12 but there’s other things I’d like to buy

by Mrcoldwell

Artists beware. I make a living selling my art online and this is by far the worst company I’ve ever worked with. They are run primarily by bots with a skeleton crew of live people. While I appreciate they patrol for fraud, this is done entirely by bots, and if an account gets flagged, it is automatically suspended without any context as to why.

They reserve the right to NEVER tell you why the account was suspended. The only way to reverse it is to submit an appeal (without knowing what you are appealing) and they will get back to you within two weeks IF they decide to review the case at all (they are very open that they wont review most appeals). Any attempts to reach out and discuss the matter further is responded to with a sternly worded e-mail basically telling you if you bother them again they will just automatically ban your account forever.

All of this happened to me just 3 days after opening an account to give them a try. It’s clear they don’t think they owe the artists anything. If this is the way they treat the actual source of their inventory, I can’t imagine how they treat customers buying your work. I personally would not want my name linked to this kind of dumpster fire of a client experience.

by Alsa437

I’ve made several purchases from RedBubble for stickers to put on various things, and I was always happy with the quality. In my last order (a very large one, which I spent a lot of money on), I was appalled by the quality. About half of the stickers were blurry (almost like double vision) but I chalked it up to them being small. I put the larger ones on my water bottle. I had bought some duplicates to replace the same sticker that had faded over the course of a little less than a year. In the three to four weeks since, the new ones have faded so much that you can’t tell what the design is! It’s grossly apparent when looking at my water bottle which ones are from actual small businesses versus RedBubble— they’re all still vibrant, 2-3 YEARS later. My biggest complaint isn’t even about the quality: it’s that you can’t leave a review unless you’re “randomly selected.” Naturally, all the reviews on the app are great… doesn’t seem very random to me.
TL; DR: I’m out $80+ and can’t even give honest feedback to warn others.