Contact SeTracker2 Support
Company Name: 安全守护
About: 1 intercom: APP record and send to device,device record and send to app.
2 map:
APP can search the last position and show in the map,and get the realtime
position.
SeTracker2 Customer Service 👿🤬😡😠💢😤
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Read 45 Customer Service Reviews 😭😔💔
When I’m trying to register the watch on my phone app it keeps saying make sure the registration code is correct? There’s an imei number on the back of the watch but no registration code & if I try get it off the watch it says to get it off the app? Which I can’t cause it won’t register? What’s the watches registration code?
Chat doesn’t work and how do I authorise individual chat please ?
When I’m trying to register the watch on my phone app it keeps saying make sure the registration code is correct? There’s an imei number on the back of the watch but no registration code & if I try get it off the watch it says to get it off the app? Which I can’t cause it won’t register? What’s the watches registration code?
Tried to activate my sons watch which is now telling me to wait for authorisation it says to contact seller to restore the the device and bind it again how do I go about doing so, thanks
I have issie with setTracker 2. its telling me to do autorisation, while Im not receiving anything. Can u pls bring it back fabric settings so I can use it? pls .Thank u in advance. M
Why is the app intercepting calls from numbers that are added to his contact list? I have it set in the app to reject unknown calls, but some of the added contacts' calls are being intercepted and blocked.
I am not able to find the qr code to register my watch to my phone. Can someone tell me where the qr code is located
When I scan the IMEI code on the back of the watch or enter the barcode number it comes up with a message “Scan QR code/barcode is incorrect, please rescan”. I can’t progress any further to set it up. The IMEI number is 867276094356233. Please help.
Hallo, I need to delete ID 1003461887. Thank you
Hi, my sons gran bought him this watch for a Christmas present. We are unable to set it up due to it not having the QR Code at the back of the phone. The IMEI 868189045422104
Pri inštalácii setrackeru 2 do telefónu sa píše: Zariadenie čaká na autorizáciu...? Nemôžete pokračovať v inštalácii, prosím, pomôžte! reg code zariadenia 258704426460844
Hello i am unable to register the watch because the person i bought it from already did and he does not know how to remove it. The EMEI is : 868189042603813 and the Reg Code is :789504626043811 Please help me fix this problem.
Cannot get my kids smartwatch to register or set up , doesn't recognize my high speed internet need help,
The SeTracker2 is offline however the SIM card signal is 3G with internet Network: Ooredoo – Qatar SIM card number: +97433446403 Result of pw,123456,ts# ver:G4CM_EMMC_240_5M_YQT_COMMON_2021.9.2; ID:7703725155; imei:865677037251559; url:52.28.132.157; port:8001; upload:60000; lk:300; batlevel:68; language:en; zone:+03:00; profile:1; GPS:OK(1); wifiOpen:true; wifiConnect:true; gprsOpen:true; NET:OK(44)
Where is the sound guardian to listen in on device
I just recently purchased the Kids Sewatches and im struggling to set them up and linking them on the App on my phone.Your urgent assistance will be highly appreciated. Thanx
Dear Sir/Madam, I have installed SeTracker2 app a few years ago on my old phone Samsung Galaxy A5 (2017 - s/n R58J85VA45L) and paired kids watch 412608906806720. Now i have a new cellphone Samsung Galaxy A71. I can login in SeTracker2 app with my old account. And now, I am trying to pair mentioned kids watch but without success. In SeTracker2 app on my cellphone I received a message: Device waiting for authorization. Could you be so kind to advice how to pair kids watch with new cellphone. Kind regards
While installing setracker 2 on the phone it says: Device waiting for authorization...? Cannot continue with installation, please help! device id 058904110235987
The tactil screen is blocked and we can’t access the phone. Please advise how can we fix these issue
I had signed up in the settracker2 app by using the registration number mentioned on the watch and it was working. However, there was some problem in the SIM so I had to take a duplicate SIM. After putting the new SIM it is coming that the device is not paired and needs to be registered again but the same is not getting registered. Request you to please help for the same.
My watch is not working... it’s barely used for 10 days
While installing setracker 2 on the phone it says: Device waiting for authorization...? Cannot continue with installation, please help! device id 283608631496308
My son has the Polaroid watch which we registered yesterday and the app was working perfectly. The app seems to have reset somehow as it wants me to reload the ID which I don’t have anymore as it was working yesterday. Could you assist please, thanks.
Hello, I have a D79 GPS Pet Tracker and I could not bind this dispositive with application SeTracker 2. The main issue is "Authorized Question" - if you are the first user who binds the device but there is still a need to apply for authorization... Need support please
My daughters setracker 2 is set for calls but nothing else works. HELP!
Will you kindly delete the account as the email address "annielee736@redacted l"was entered incorrect. Now it won't let me link with the correct profile or atleast remove device on the email
Hi I can’t seem to do anything more to connect my daughters watch so that she can make calls. I was wondering if you might be able to provide some assistance please? We have correctly inserted a prepaid Telstra SIM card. Added money to the card. We have registered the SeTracker2 watch. Downloaded the app. But if she attempts to call my phone number it doesn’t connect through and if I call her number the watch says the device is switched off or unavailable. It feels like a step is missing. Please advise at your earliest convenience. Thank you
When I scan the QR code on the back of the watch or enter the barcode number it comes up with a message “Scan QR code/barcode is incorrect, please rescan”. I can’t progress any further to set it up. Please help.
Good evening, I purchased a second hand Polaroid moji watch for my daughter last year. Today I’ve decided that my daughter is old enough to use it, however when I tried to register the msg came up that I must contact the seller to restore the device. Sadly I no longer have the ladies telephone number as I’ve changed devices ever since. I have the original box of the watch with all codes on. If the person doesn’t not authorise this due to them not using the registered email address how can I go about to sorts this issue out? I’ve taken out a contract specially for the use of this tracker. Kind regards Jacky
I have the de tracker 2 and it won’t download the registration code on the watch. Also when I try to set up the app on my iPhone it keeps saying confirm registration code is correct, & that code has 16 numbers and mine just has 15.
hi i have two watches which i bought few years back but i have not used it and now i am registering those watches but it is showing already registered. i want to re register on new numbers and i dont know to whom should i contact.
How to dilite watch or account so i Can sell it
hi i have two watches which i bought few years back but i have not used it and now i am registering those watches but it is showing already registered. i want to re register on new numbers and i dont know to whom should i contact. kindly let me know please
I can not access settings to turn on wifi or even get the watch to connect ? Very poor instructions in box printed 16 pages still cant figure it out any suggestions appreciated
Binding fail. AGAIN. Second watch we have purchased thinking the first one was just not working correctly. I can make phone calls and receive calls but nothing else. I am not able to use the app so unless my child knows the number by heart, she cannot call me. I want to use all the available features and with no tech support, this is just a waste of money for the watch and then more money wasted to get a sim and plan.
Saying the device is disconnected... GPS is wrong... This is ridiculous to not be able to contact anyone.
I want to reset from first device
Will not let me register my device and now it says i have been locked out due to multiple attempts. I would like assistance with this. So NOT user friendly!
Device offline cannot add phone number etc
It won't let me add the phone number in the app
I couldn't setup the correct location. And for example if I'm going to set an alarm or add a phone number from phone book, it says I'm offline.
I have no QR on the back off the watch or the box there is an imei number on the back. I've typed this in to bind the device but still wont bind can you help
Awful and rarely works
by Sketchy Britt
This app, and the watches paired with it are awful. Most of the time none of the features work. The tracking feature rarely works, and when it does locate it, it’s in the completely wrong location at least 10 miles off. You also cannot make any small updates without there being service, but you rarely get the service either. Even when it says you have service, it won’t update anything. So even so much as adding a phone number or do not disturb hours can’t be done without service. I am a single mom and wanted a cheap way to track my child and call when needed. But I messed up because you get what you paid for. And what you pay for is a watch and service that doesn’t work. And the excitement your child did have about it will be gone in less than a week due to it not working. So it’ll be a giant waste of money and will end up collecting dust. I have to fight my child just to put it on every morning before school.
Hijacked by Ads
by NMCrem
I’ve been using this app to connect with my daughter via her smart watch. We’ve been using the app for almost 2 years and it’s only gotten worse rather than better. Instead of adding features or improving speed and functionality the app has turned into an advertising nightmare.
When I first downloaded the app it had a tiny space for advertising. These ads didn’t block functionality or inhibit the use of the app. But now I get bombarded by ads when I try to call or message my daughter and told I have to pay money to get rid of the ads. This feels like extortion and makes me want to delete the app, throw the smart watch away and find another option that doesn’t get between myself and my daughter when I need to speak with her.
Note to developer: Please remove the ads!! You made your money with the smart watch (somehow) so stop trying to squeeze more money out of your original customers!
Had high hopes
by Meas27
After reading all the reviews, studying the different watches for kids with GPS function, call or text minimally, and would be water resistant at least, I thought I found the perfect watch for my 8yr old son to be able to know where he is in the neighborhood or call and check on him when I’m at work and he’s at Mimi’s. Well, first the watch isn’t even water resistant, water behind the screen just after washing his hands! He’s very tech savvy but could not get the touch screen to work for him, I have to be very precise and touch firmly for the watch to recognize my touch. The camera is terrible and he can barely here me when we do get connected on the phone. The battery does not last long, so the watch ends up hardly being on his wrist! The “game” is a math “think quick” with subtraction and addition, boring after about 30 seconds...all in all I had high hopes but this watch is going back.. not sure what’s next...
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