Contact Azazie Support

by Kellicurran.15

When updating my billing address and shipping address, app failed to saving shipping address. The dress was shipped and delivered to my former address used previously on app, which I failed to realize due to being out of town. Initial attempt to address customer service over the phone provided an estimated wait time of 5 min. However, wait time was over 25min before hanging up and attempting again later. Second attempt to contact customer service over the phone, experienced long wait time. When finally speaking with customer service, she was very condescending and unable to provide any resolution other than 15% off next dress. The dress is required next month, at this point I had to pay for a second dress with rushed shipping.

Very displeased, and frustrating that a technical error is resulting in me spending 300 dollars.

Prior to this experience, I highly recommended this app. I had my bridesmaids use for my wedding and I previously used for a different bridesmaid dress. Azazie provides a lot of options with dresses that are very cute. However, if anything goes wrong with an order requiring any customer service actions be prepared to extremely disappointing and spoken to in a condescending tone.

by Kennybites

1. The app logs you out every time you leave, is slow, and has trouble performing basic functions like saving a dress to your “showroom”.
2. Shipping takes a very long time. I can understand if you have something custom-made, but if you order basic sizing like I did, it still took Azazie around 3 weeks to ship.
3. The bridesmaids’ dresses are all different shades even though we all ordered the same color and fabric.
4. I ordered a size up and it was still WAY too small. You may need to size up 2-3 sizes because the sizing chart is completely off.
5. Dresses look somewhat similar to the picture, but they’re off. Mine looked boxy and didn’t have the mermaid shape like in the picture.
6. The return process is painful, and they take 10% of what you paid no matter what. I did not get custom sizing because I knew that would be non-refundable if it didn’t fit, but I didn’t know they would take a portion regardless.

I’m not usually one to complain or write negative reviews, but there has been so many issues with this site that I had to speak on it. Weddings are very expensive and we’re all struggling right now. Hope you guys find your dresses! ❤️

by Stinkywarren

I was in a wedding and we bought our dresses from Azazie. I brought a couple of sample dresses to find which one I like. Once I did, I ordered the dress closer to the wedding date. Once the dress came in the design on the dress did not match the pic and look hideous. I also had to get my dress hemmed and the store was shocked because it had three layers and it cost more money due to the extra layer. I then had to pay more so they can fix the design on the dress so it look like the pic due the the stitching coming out at the twist (and no the dress came in with the stitch not in).There were two other girls who dress’s broke during the ceremony. Also if you have small shoulders you are fine but if not go a size up because the shoulder areas running small.