Parallels Client app not working? crashes or has problems?

Parallels Client Status

Last Updated on 2024-10-31 by Parallels International GmbH

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6 User reports:
App has problems

User reports 6

⚠️ Most reported problems ⚠️

Crashes

33.3%

Not working

33.3%

Connection

16.7%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Parallels Client Problems 😠👌🔥

- Keyboard issue in RDP session on iPhone 7+

- No feature for grouping individual connections

- Additional keyboard blocks half the screen on iPad

- Easily loses connection with Bluetooth keyboard and mouse

- Frustrating customer support experience

- Charts are gone on Samsung phone

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Common Parallels Client Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Parallels Client app on iOS and Android devices. Solve all Parallels Client app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Parallels Client iPhone Issues and Solutions

Parallels Client iOS app crashes, not working, errors
Parallels Client iOS app network issues
Parallels Client on iOS has black/white screen

Parallels Client Android App Issues and Solutions

Parallels Client has errors/crashing/not working
Parallels Client server network connectivity issues
Parallels Client has black screen

Parallels Client iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Parallels Client app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Parallels Client app crashes or not working on Iphone (iOS):

Close and restart the Parallels Client app on iPhone
Update Parallels Client app to the Latest Version for iOS
Uninstall and reinstall Parallels Client iPhone app
Update your iPhone to the latest iOS version

Fix Parallels Client on iPhone unable to connect to server/internet connection issues::

To resolve Parallels Client network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Parallels Client black/white screen (blank screen) on iPhone:

Follow the Parallels Client iOS app troubleshooting guide Here →

Parallels Client Android App Issues and Solutions

Fix Parallels Client not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Parallels Client app issues:

Force Stop the Parallels Client App
1. On android, goto "Settings" » click Parallels Client app. » click "Force Stop".

Update Parallels Client to the latest version on PlayStore

Clear Parallels Client App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Parallels Client app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Parallels Client.

Fix Parallels Client unable to contact server/ Parallels Client internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Parallels Client » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Parallels Client » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Parallels Client on android.

Solve Parallels Client black/white screens issue on Android:

Follow the Parallels Client android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Parallels International GmbH, developers of Parallels Client.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Parallels Client Website

Privacy Policy: https://www.parallels.com/about/legal/privacy/

Developer: Parallels International GmbH

About this app

It's the fastest, simplest, and most reliable way to use virtualized applications and desktops on your smartphone or tablet. • Edit content easily - No more finger gymnastics. • Precise selection, copying, and pasting of text. Parallels Client, when connected to the Parallels RAS, provides secure access to business applications, virtual desktops, and data. Tapping a small, almost invisible desktop button or dragging a picture with natural one-finger lock is a breeze – our Lock’n’Go Magnifying Glass is a marvel of innovation. If you have questions about Parallels Client, please visit our support page. Parallels Remote Application Server is one of the most cost-effective solutions to securely deliver applications, desktops and data to any device without complexity.