Contact Zepp Support
Published by Anhui Huami Information Technology Co., Ltd. on 2024-01-03 About: By building a professional management platform for your personal health data,
Zepp aims to bringing its digital health management solution to our customers
around the globe.
Useful in all scenarios of everyday life, Zepp will turn your
device into a portable health monitor through the app’s advanced data
analytics and AI algorithms.
How to Contact Zepp Customer Service/Support
Listed below are our top recommendations on how to get in contact with Zepp (formerly Amazfit). We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Zepp (formerly Amazfit). Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Developer: Huami Inc.
E-Mail: [email protected]
Website: Visit Zepp Website
Reported Issues: 23 Comments
By Lawrence Anderson
8 months agoI ordered the Father's Day bundle Amazfit 7 & subscription on 28 June 2023. It's now 06 August 2023, the product shows labeled, not shipped, and I have gotten zero response from the contact email address: aura@redacted. This is a shady business.
By Delores Wyatt-Bailey
1 year agoI need to talk with someone, about returning this product ASAP. I have been trying to reach someone for 5 days now. I am getting very suspicious of your legitimacy since I cannot reach a real person and your website does not give details for returns.... I need information about how to return the product ASAP
By Kim Corazza
1 year agoI'm trying to set up the Zepp App but the set-up key will not activate after i entered everything required
By Raymond
1 year agoHi i have change my phone and my account is link to the old phone and forgotten to unpair it. Therefore i am unable to use it at my new phone.
By Raymond
1 year agoHi i have change my phone and my account is link to the old phone and forgotten to unpair it. Therefore i am unable to use it at my new phone.
By Pasquale Amoruso
1 year agoHi, I need your support to understand if and how to access and synchronize my Zepp (alias Amazfit) app data recorded by the app to my Google Fit account. At this moment, even if I add my Google Fit account within the Zepp app, no data is recorded on my Google Fit profile. Why isn't it working? Is there any problem with the Zepp app that needs to be fixed? The details of my devices are below: - Huawei P30 last Android/System update - Amazfit GTS 2e last firmware update I will look forward to your kind feedback. Thank you very much for your availability. Greetings
By Eric B
2 years agoFor my Bip U Pro, it won't connect to Alexa. After updating firmware and restarting, I tried adding account, Alexa, agreed to sharing, but it has an X saying Check network and try again. Network is fine. Connected Strava and Google Fit just fine. Alexa on my phone works fine. This seems to be a known issue. System version 1.0.3.56
By Richard loiselle
2 years agoUnable to connect to my new bip s lite...2nd one same problem.reset phone to factory.reinstalled zepp and mybit .the apps won't scan the bar code on watch or load the software to connect. Is this a junk app or what he's Help very frustrated
By Dee
2 years agoNeed to change cm and kilograms to inches and pounds
By Anton Mouws
2 years agoHet inloggen of account aanmaken lukt niet want hij herkend mijn cijfers niet. Verscheidene malen via de reset mail of bij aanmaken account gereageerd maar krijg geen antwoord zo heb je aan het horloge niet veel. Hopelijk dat ik nu wel reactie krijg om account aan te maken of ingelogd te blijven.
By S collins
2 years agoAmazfit T-Rex pro is 4 days old all working well until this morning it won’t show time when I lift my arm I’ve checked in settings and I’ve tried it on both standard and sensitive position can you advise steps to try
By Reva Salunke
2 years agoZepp app doesn't synchronized.. Today's steps added in earlier days steps.. Someday steps are counted half than completed... Some days watch showing different steps and app showing diff steps..
By Amanda J Wright
2 years agoIncorrectly entered weight in profile. Need to edit. Please advise.
By Redzuan
3 years agoZepp enjoy not supported device for trex pro, I am using iPhone
By Almas Ting
3 years agoApp cannot pair/connect to my daughter’s Amazfit BIP S Watch. Pls help. I have authorised to give my child permission to use the app.
By Robin Jones
3 years agoApp won't take my hotmail password or gmail password. It would not reset. Any ideas? I have LG V35 Phone and GTR 2e watch.
By Peter Parker
3 years agoWhy is my step 'streak' stuck at better than 63% of users for over 40 days of increasing my personal streak? Steady changes occur up to about a 100 day streak and then nothing to beyond 140 days....is this a central data issue or a local app problem?
By Brenda Sharber
3 years agoStress has disappeared from the home page on the app. Workout sessions are not recording and can't figure out where to go to correct. Some things are paring between my iphone and Amazfit band and other things are not. Setting up and figuring out where certain things are is definitely not user friendly on this band!
By carlo bertaccini
3 years agoI changed my phone and I needed to reset my stratos 2 in order to associate it again using the QR code (request of Zepp application with my google account carlo.bertaccini@redacted). After started the application, I synchronized using the watch feature but no data have been restored. Is there a mode to restore there? are ther lost or could you restore there in the cloud in order to permit me to synchronize there again? Thanks Carlo Bertaccini
By Yvonne Jones
3 years agoI can connect my Amaze fit watch with my iPhone but cannot pair it. Error message says to contact customer support. No help so far
By Gaston78
Far away from the competition
I started with the band 5 and I upgrade to the gts 2 mini and used the app for 8 month… I actively send error reports that where never resolved… the app and the watch have countless bugs… I think one of the most annoying is the inability to retain data on the app… I lost all the data 2 times during this period… first time when I upgrade from one device to the next one… for what I have an account on zepp if the data is related to the device? A week ago after 6 month of using it, I lost all the data after an app update… again, why the account is not retaining the data on the phone?? Whats the point of having an account at all? Other complains are every so and then I open the app and is taking me to activate Share System Notifications on the phone bluetooth settings when it is actually ON… the synchronization takes over 15 seconds not allowing u to use certain parts of the apps. It need to synchronize all over again if u quit the app even if there is no new data to sync… sometimes taking more than 30 sec or even failing and forcing u to reload the app and resync again… there are only 2 faces that are customizable… all the other faces do not allow u to change anything so u have to find not only a face that u like but one that shows the information u need too… I think they have a long way to go… again the worst is loosing the data and not being able to recover it loosing month of workout logs
By B. Wat
Everything With This App Stinks As Does It’s Other Products!
Having had an Amazfit Bip since 2018 without many issues. I switched to an Apple Watch only because I entered a study and received the Apple Watch to track my habits for the study. I have since dropped out of the study and went back to my standby, the Amazfit Bip. Well, the new Zepp App will not work on my iPhone 13 Max Pro, which in turn renders the Amazfit Watch useless. But, here’s the kicker. I just purchased the ZenBuds and only one will pair with my phone. The left ear ZenBud will not pair with the app(that doesn’t work now)or the phone. I understand that Amazfit maybe aware that there are issues with ZenBuds pairing. I have started to cut back on all of my purchases. My process going forward is to buy only what I need and purchase only from reputable companies like Apple. My time is valuable and returning items that are crap from the beginning is a big pain and it’s costing me sum’s of money that in this environment I cannot afford. I’m done!!!
By maserkani
Apps settings like music not found!
I bought an amazfit GTS 2 mini and the music controller didn’t work, the worst part of this was instruction for activating this part of watch that referred me to music settings on app page! That not found at all. Two days with 3 people we researched and absolutely nothing even near that found in app or settings. Yes it is still don’t work for me this simple feature. And another thing, the app syncs every minute with watch in profile settings and it looks much unstable! For last tip, when you are looking for something in zepp you don’t know where you can find it, the structure of app and categorization is so busy, for example when watch says you go to settings, it has 4 page of settings! which one i must? thank you for next improvements. I was between two choices of apple watch SE and amazfit GTS 2 mini, you must know Paying less money for device isn’t matter any more, the service matters more now for this number of users you have.
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