Zepp (formerly Amazfit) Reviews

by Maserkani

I bought an amazfit GTS 2 mini and the music controller didn’t work, the worst part of this was instruction for activating this part of watch that referred me to music settings on app page! That not found at all. Two days with 3 people we researched and absolutely nothing even near that found in app or settings. Yes it is still don’t work for me this simple feature. And another thing, Zepp syncs every minute with watch in profile settings and it looks much unstable!
For last tip, when you are looking for something in this app you don’t know where you can find it, the structure of app and categorization is so busy, for example when watch says you go to settings, it has 4 page of settings! which one i must? thank you for next improvements. I was between two choices of apple watch SE and amazfit GTS 2 mini, you must know Paying less money for device isn’t matter any more, the service matters more now for this number of users you have.

by B. Wat

Having had an Amazfit Bip since 2018 without many issues. I switched to an Apple Watch only because I entered a study and received the Apple Watch to track my habits for the study. I have since dropped out of the study and went back to my standby, the Amazfit Bip. Well, the new this app App will not work on my iPhone 13 Max Pro, which in turn renders the Amazfit Watch useless.

But, here’s the kicker. I just purchased the ZenBuds and only one will pair with my phone. The left ear ZenBud will not pair with Zepp (that doesn’t work now)or the phone. I understand that Amazfit maybe aware that there are issues with ZenBuds pairing. I have started to cut back on all of my purchases. My process going forward is to buy only what I need and purchase only from reputable companies like Apple. My time is valuable and returning items that are crap from the beginning is a big pain and it’s costing me sum’s of money that in this environment I cannot afford.

I’m done!!!

by Hunagloshi

I got the AmazFit earbuds because of the low profile, hoping it would help me with sleeping. I was under the (mistaken) impression when I became a backer on the project that they would allow me to play my music. Instead, they only work with Zepp and the sound “library” has a pitiful selection of noises I can choose. Would love to be able to use these with literally any other app than this, where the AmazFit earbuds seem to be an afterthought to Zepp instead of a featured part.
Further more, the earbuds constantly have issues staying paired. Either one of the buds isn’t detected when taken out of the case or neither one connects. This happens more than they actually work at this point.

by Udell85

I can log in through Zepp connected accounts all day long and shortly after trying to use it on a device or even check to see if it’s connect through Zepp , it asks for me to log in again. This is a well known issue on Reddit and multiple people have requested support from the publishers to no avail. Having a microphone on the Bip U Pro is pointless without Alexa being connected, that is unless they are using it for nefarious reason, Apple... The watch works great and Zepp kind of works but the major function of both don’t without Alexa. This is clearly an issue with the this app/Amazfit side of programming and needs to be addressed immediately. They advertise the watch works with Alexa. Whatever happened to false advertising laws in America?

by Gaston78

I started with the band 5 and I upgrade to the gts 2 mini and used Zepp for 8 month… I actively send error reports that where never resolved… Zepp and the watch have countless bugs… I think one of the most annoying is the inability to retain data on Zepp … I lost all the data 2 times during this period… first time when I upgrade from one device to the next one… for what I have an account on this app if the data is related to the device? A week ago after 6 month of using it, I lost all the data after an app update… again, why the account is not retaining the data on the phone?? Whats the point of having an account at all? Other complains are every so and then I open Zepp and is taking me to activate Share System Notifications on the phone bluetooth settings when it is actually ON… the synchronization takes over 15 seconds not allowing u to use certain parts of the apps. It need to synchronize all over again if u quit Zepp even if there is no new data to sync… sometimes taking more than 30 sec or even failing and forcing u to reload Zepp and resync again… there are only 2 faces that are customizable… all the other faces do not allow u to change anything so u have to find not only a face that u like but one that shows the information u need too… I think they have a long way to go… again the worst is loosing the data and not being able to recover it loosing month of workout logs

by Lyonzhrt

Have had my watch and app since Christmas. Last month Zepp was slow to upload my sleep data from the night before. In the last week it has not updated correctly, missed the time change so using it as an alarm was a bust, began freezing so that none of my data updated for sleep or steps. I deleted Zepp and reinstalled it and now it won't go past the first screen asking for notification permission. It freezes then closes.

Just went from 2stars to 1 because when I try to contact support the form asks for my user ID. I don't use my user ID often enough to have it memorized, no I didn't write it down. Ok, bad on me. But to retrieve my user ID, what does it tell me to do? Go n Zepp !!??!!?! So now I can't even report my problem!

by Gavs24

GPS is useless. A few weeks ago it stopped being even remotely accurate on my runs. My run that’s 2.3 miles, the same route and the one I tracked with another app before I bought this paperweight. Now it’s up to half a mile off, either tells me I’ve done a mile in Olympic time half a mile before my mile marker. Or it does the other side and tells me I just did a mile half a mile after my other app told me I’d run a mile. So now the step counter, and the run parts are useless. Oh it also tells me I woke up 3 or 4 times a night when I know I didn’t. I think I’d know if I was awake for 15-45 minutes. Or it tells Me I went to bed at 9pm when I was up working until midnight. So pretty much this is an overpriced watch.

by Lastlapofthepark

It’s frustrating because the thing stops keeping track of my sleep when I get up to use the restroom ( which happens EVERY night ). So it keeps telling me I didn’t get enough sleep, when I went back to bed and slept at least a couple more hours. It also doesn’t accurately count the steps when I go out for a walk. Last time it counted 44 steps, which I probably did walking down the steps and out the door before I started the walk. I think it’s pretty accurate with the heartbeat and the clock works well, but it’s kind of expensive for a watch.

by Ohmegan

I recently got the Amazfit fitness tracker and I really like it. I’m using the this app app to track the data the band collects. The only issue I’ve run into is that there is a setting for units of measurement of distance and mass, but there isn’t a setting for time (it’s in military format) or temperature (Celsius). Can this be added as a feature in the next update?
I’d also like the ability to go back to specific days to view data, instead of only having the option to view today, this week, this month, etc.

by HansWorldTravels

The GTS2 Mini is the first watch (let alone activity tracker) I’ve used in my life (mid 40s) and love it! It inspired me to start doing more walking, jogging and trail running and the GPS works better than I could have imagined. As I was getting noticeably heavier than I like, broke 200lbs, I got the Amazfit Scale also. I don’t believe any of the weight or body scores in Zepp . It tells me I am overweight and have a poor body score and says I need to lose 40lbs to be ideal weight. I have not weighed below 160 since before I turned 16 and put on muscle working construction. I know where 10-15lbs of fat are, but not 40lbs! So I really don’t know how many calculations Zepp is doing or how accurate the scale is (blood O2 is always 50% what watch says), but if I went to the weight Zepp recommends I’d be a walking skeleton given muscle is heavier than fat. Not sure how Zepp could improve in this regard, but there should be a few more user defined metrics to better improve its body health categorizations.

by Lahza

Would be nice if Zepp could sync workouts to apple health workouts. that’s what the weight watchers reads in order to calculate fitpoints. right now i’m manually adding it in myself but obviously that starts to get tedious. Please make an update for more apple health syncing especially for workouts to sync to workouts in apple health.

Also, there is still a bar above aerobic that’s in characters, not english. I also went to report then clicked add photo and the bottom option was in characters. first time using Zepp and this fitness brand so not sure what these characters say.

by Bill In Akron

I have used Zepp with a Bip and T-Rex. There are a lot of small but significant improvements over the old MiFit app. Most operations complete smoothly and seem to track the watch data accurately. The sleep tracker is occasionally fooled, recording start of sleep later than I know I actually fell asleep. The sleep tracker now accommodates brief periods of waking up and then falling back asleep - a big improvement. I don’t do more than basic exercise tracking. Over all, Zepp and T-Rex watch the are a great affordable combination.

by Expatdana

Bought an Amazfit T-Rex and started using app yesterday - set up of watch was fairly easy, some little issues not so clear like the personal activity tracker (PIA?) - but a couple clicks and definitions appear. App and watch fairly simple to set up and no major complaints so far - I’d really want it to be able to write workouts to Runkeeper and/or Apple Health and/or MyFitnessPal, but it’s not connected as yet. GPS on watch seems solid and that’s why I bought the watch. Overall app a four star so far, mostly due to its connectivity limitations to apps I’ve always used for exercise.

by Jeremy N. West

This this app app works pretty well, syncs well with my Amazfit Band 5, and has an overall good performance.

However, there’s a few improvements that we as users need from this app:
- Nonintrusive sync and update dialogs: Some of the dialogs, such as the update screen or watch face sync screen, need to be less intrusive and not completely stop you from using the rest of Zepp . Rather, it should be like the little indicator on the top left of the home page with the syncing/battery indicator.
- Dark mode: this app desperately needs a dark mode for Zepp . In the day in age where almost every other app supports it, and (although unchangeable) even the watch face gallery has sort of a dark mode, there’s no reason to not support dark mode.
- More Home Screen widgets: Zepp needs to include more widgets to get a quick glance at data such as heart rate, blood oxygen saturation, calories burned, stress level, etc.

by Jam It!

It is an amazing app which fully support hardware with most of the useful watch features commonly found in sport smart watches. But just want to raise my personal concern ( probably many users [ thousands of users ) in my region might want this too) about one implementation or development. I am one of the users of Amazfit GTS and have been using it for 3 months and love to use it for the future as well. But I found out just a little language limitation.
Seeing message notifications in Burmese font that appear as 'question marks' on my watch face often annoys me. Would it be better and more handy for users in Myanmar to easily read out notifications written in Burmese font only on their watch faces whenever they appear correctly? If you could develop or figure out implementing 'Unicode Font' into 'Notification Popups', this will be very helpful and handy when mobile phone is out of reach. I am very sure most of the users in my region will definitely love and appreciate for that improvement.
Since Myanmar has implemented new unicode system for Burmese font, almost all have already installed it in their devices. I guess the attempt of improving this little feature especially for users from Myanmar would not bring any difficulties to you. I highly appreciate if you could figure it out.

by Techdude1

I rely on the this app app daily for a host of data that proves to be extremely useful, helpful, and accurate. It’s great for quick glances at your daily go-to data, and it’s also very informative if you’re like me and like to dive deeper into the data from time to time to edify yourself. Zepp itself is visually appealing, and pretty well organized and thought out, so it’s easy to navigate overall. I mean, I like it very, very much as it is, and if it keeps getting better; then Bonus! Nice job, Dev Team! 😎

by Sld888

The thing that had me 100% sold on this is the fact when it’s tracking your sleep it tracks all of it from the second you fall asleep and lets you know if u wake up and for how long and continues to track your sleep, so when u check Zepp it might say you got 5 hours of sleep woke up twice and you got 60% deep sleep and 40% light sleep ect. All the other fitness watches I’ve had once you wake up it stops tracking your sleep. So I’m really impressed with everything it can do 🙂

by JonDavidL

I see all these negative reviews and don’t understand them. I’ve used this app (Amazfit) for years. I own 6 of their watches and have never had a problem with either the devices or Zepp . Things have only gotten better and better with every passing year. The new Amazfit GTR3 works fantastic with the this app app. Everything is so customizable. I use an iPhone and have never had any problems receiving notifications or iMessages. Again, I have never had any of the problems described in the reviews below. I think the latest OS they are using on the GTR/GTS 3 series definitely works the best with this app. I used to be a Fitbit user but I have totally left them for Amazfit. Amazfit is innovating whereas Fitbit has stalled. Hope this helps with your decision to purchase or not.

by Alphega4

I had first purchased a FitBit Charge 5. It was SO inaccurate it, was ridiculous. It was counting steps as I slept. I would wake up to 60-80 steps every morning. It would also count steps as I was sitting. I returned it! Then I purchased my Amazfit GTS 2 Mini. I LOVE THIS! It is very accurate on counting my steps. I love that I can use any photo for my watch face, especially since I couldn’t do that on the FitBit and the ones they offered were awful.
Don’t get me wrong. This one isn’t perfect. I was awake and laying in bed for about 30 minutes. I moved around. Stretched and wiggled my arm around, but it still showed I was sleeping and it also showed that I stayed up late when I didn’t. I was laying in bed watching tv. However, I am still extremely happy with it and highly recommended it.

by Webean03

I got this watch from my brother and absolutely love it it comes in handy so very much for my medical situations as well however I went to go log onto Zepp today after having it for two weeks and I cannot for the life of me to get Zepp to work for some reason? I’ve also tried to contact Zepp company but there’s no way for me to get a hold of them it won’t allow me to send a message or contact customer service does anybody have any ideas and I did start my phone over, reinstalled Zepp etc.

by Rater1234

Steps are saved to Apple Health but show as 0 in Zepp for all days except current day. Distance now shows 0 for all also. I really wanted to like this watch -- and I really don't need much -- but I'm disappointed in simple things not working. Then working. Then breaking again. It's like someone is just hacking at it, no testing or QC.

With every update it resets a bunch of preferences and if I don't realize it, I miss collecting sleep and heart rate data until I set them back.

I guess the difference is fit and finish. The watch itself is pretty good -- minor complaints such as the shower can seemingly flip through menus just fine but turning on the lock screen requires incense and incantations.

I should've spent another $100 on something that works reliably. I know for next time.

by Perfectbond

App simply leads to frustration, each and every attempt...frustration. Doesn’t render watch useless but does render components the manufacturer touts in description of watches.

If you’re reading this after purchasing watch, return watch. Don’t do what I did and ignore reviews as it will be a regret.

Amazfit simply not worth purchase. I agree with someone else’s review—we should campaign against as they have zero customer support and inoperable apps. Thanks amazfit 🖕🏻

by Sc4stock

Checked Bluetooth, rebooted Bip, everything sync except for weather. By the way, the heart rate chart on Zepp is virtually useless because it keeps showing spike down to zero, but ok during sleep or exercise periods.

Update 1: ok the issue with heart rate spike is fixed but weather still doesn’t sync at all. Switched back to MiFit app and it’s synced again. Why do you have 2 apps that do exactly the same? Which one am I supposed to use?

by Crwik

Zepp is very frustrating to use. It will only connect with my Amazfit Pace watch about one time in every 10 attempts, and frequently loses the connection soon after connecting. It requires a login and Internet connection in order to connect. So it’s a hassle if I forget my password and it won’t work if I am off the grid. It doesn’t have any ability to download maps for off-line use. It doesn’t have anyway to adjust the update tracking bins/limits.
When it does work, the map and performance graphs are nice.

by Captain Gumbs

I work midnights and sleep during the day, the device does not register my sleep during these non standard sleep times. Would you please fix this so that I can track my sleep. I did not see that the last firmware update address this previously reported issue. When I do have the opportunity to sleep during the night hours, the watch records sleep, but when I work midnights and sleep during daylight hours the watch does not record my sleep. Thank you.

On another note, after the last software and firmware update, the watch battery consumption increased exponentially.

by Owentastic

Zepp has some nice stats and customizable features like watch faces and records, but records don’t sync properly. Also, there are terrible sync issues with Bluetooth. I have to unpair the watch from the phone every time to get a sync. Now after update, it doesn’t even sync at all.

by CY-ATY

Had issue with sleeping data sync to phone, i had to reset and re-pair again to solve it. But now I have problems with weather info update. It only works if I choose an Chinese city. As soon as I pick USA cities, watch can not get weather update. Please fix these synchronization issue.

by Drewbaru

Please update to fix the TERRIBLE syncing problem! Restart the watch/phone. Forget device. Bluetooth on/off. Delete/install Zepp . These are all the things I’ve had to do dealing with the connection issues. Bluetooth on phone says connected but Zepp says it’s not. Frustrating!

by Idahead

Beautiful watch which is one of the best in the marketplace! So many wonderful features at a reasonable price!

My main problem is the recording of sleep metrics. Example: if I sleep a few hours then go to the bathroom and return to sleep, Zepp only records my sleep before going to the bathroom! Other watches, such as Garmin, have more sophisticated software that recognizes this and accurately records the total hours slept!

Please correct this problem!

by Zizo ET

I would give 5 stars if Arabic language was supported so I can read most of my texts that I receive. Also it would be very convenient if the notifications show the actual app pop up like Gmail or Yahoo.
Please consider these changes..

Thanks, and good job!

by Usman5.s

I have been using the watch for 4 months. The sync problem occurs repeatedly. Each time, update for Zepp comes i hope that it solves the syncing problem but it does not. FOR GODS SAKE THINK ABOUT YOUR CUSTOMERS AND FIX THIS ISSUE.

by Lilsheepy34

I really like Zepp because it controls the watch but Zepp wouldn’t download and that really sucked. Fix that and make the downloads onto the watch way faster and not 15 minutes.

by Rhauff

Latest version however is crashing when I click More under status. This is on iPhone. Otherwise it is working and syncing fine

by IdahoBoy87

For the money it is impossible to beat Amazfit. I have the Bip. It has all the functionality of much more expensive watches and a battery that will part for over a month on one charge. I’ve never seen another smart watch that can do that. Maybe it’s just impossible to beat, period.

by Karrar K. Abed

I really like this watch and enjoying the smooth that it has, but it’ll be much appreciated if you add Arabic language so I can easily read the notifications from within the watch screen.