Contact Orlando Health Support
Company Name: Orlando Health
About: From home or work, while on vacation, or for your child away at college, Orlando
Health Virtual Visit is a new option for quick, convenient healthcare at a time
and place of your choosing. Patients with non-emergency symptoms (e.
Orlando Health Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Orlando Health
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Virtual Visit Website
Privacy Policy: https://www.orlandohealth.com/about-us/corporate-information/hipaa-privacy
Developer: Orlando Health
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3 Most reported problems 😔💔
Unable to close a visit and no prescription- this is a health risk
by Germanxtc
Please avoid the Orlando Health virtual visit app. Both my son and daughter-in-law are Orlando Health employees and I have been loyal to Orlando Health for years. Today I decided to use the virtual visit feature for a sinus infection. On a positive, I was seen immediately and the visit went well. At the end of the visit the doctor prescribed medication. Hours later my pharmacy still hadn’t received the prescription. I logged back into the app to view the visit notes and it showed I was still waiting in the queue to be seen. THERE WAS NO RECORD OF THE VISIT! I called the help line and they confirmed I was still waiting in the queue. I explained I had been seen hours ago by someone and needed my prescription. They had NO record of the visit occurring or anything. They said they would put in a ticket to close out the visit and would try to take care of getting the prescription called in. When I asked about timeframe, noting I needed my prescription called in asap, they said they had no idea as to when the visit would be closed or when the problem would be rectified. So basically I paid for a visit, yet there is no medical record of the visit and I have NO timeframe as to when the issue will be resolved or when my prescription will be called in. Huge risk to patient health.
Not functional with my chart
by Jbig0826
Unable to get this app to work with my chart login. Just keeps going in a circle where I login to my chart, then goes back to this app over and over again. I’ve had success using this as an alternative to urgent care in the past but this is second occasion where I can’t get it to work when I need it. Last time was 3 months ago.
waited more than 1 hour
by Beartaingi
I have waited more than 1 hour and it kept saying waiting for first available doctor and I am the next patient... nothing happened more than 1 hour and I tried cancel and re request for visit and waited more than 20 mins still nothing...
Have a Problem with Orlando Health – Virtual Visit? Report Issue
Why should I report an Issue with Orlando Health – Virtual Visit?
- Pulling issues faced by users like you is a good way to draw attention of Orlando Health – Virtual Visit to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Orlando Health – Virtual Visit customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Orlando Health – Virtual Visit.
