Sofinco app not working? crashes or has problems?

Sofinco Status

Last Updated on 2021-11-03 by Crédit Agricole Consumer Finance

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123 User reports:
App has problems

User reports 123

⚠️ Most reported problems ⚠️

Not working

45.5%

41.5%

Account

9.8%

Payments

1.6%

problems reported in the last 24 hours

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Have a Problem with Sofinco? Report Issue

Common Sofinco Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Sofinco app on iOS and Android devices. Solve all Sofinco app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Sofinco iPhone Issues and Solutions

Sofinco iOS app crashes, not working, errors
Sofinco iOS app network issues
Sofinco on iOS has black/white screen

Sofinco Android App Issues and Solutions

Sofinco has errors/crashing/not working
Sofinco server network connectivity issues
Sofinco has black screen

Sofinco iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Sofinco app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Sofinco app crashes or not working on Iphone (iOS):

Close and restart the Sofinco app on iPhone
Update Sofinco app to the Latest Version for iOS
Uninstall and reinstall Sofinco iPhone app
Update your iPhone to the latest iOS version

Fix Sofinco on iPhone unable to connect to server/internet connection issues::

To resolve Sofinco network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Sofinco black/white screen (blank screen) on iPhone:

Follow the Sofinco iOS app troubleshooting guide Here →

Sofinco Android App Issues and Solutions

Fix Sofinco not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Sofinco app issues:

Force Stop the Sofinco App
1. On android, goto "Settings" » click Sofinco app. » click "Force Stop".

Update Sofinco to the latest version on PlayStore

Clear Sofinco App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Sofinco app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Sofinco.

Fix Sofinco unable to contact server/ Sofinco internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Sofinco » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Sofinco » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Sofinco on android.

Solve Sofinco black/white screens issue on Android:

Follow the Sofinco android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Crédit Agricole Consumer Finance, developers of Sofinco.

About this app

Connectez-vous avec votre numéro client et accédez à la gestion de vos crédits : Crédit Renouvelable Agile, Prêt personnel, Cartes Printemps, RPremium (La Redoute), Fnac, Orchestra, Kangourou, Mistral, ou Challenger. Consultez vos dernières opérations, téléchargez votre dernier e-relevé, utilisez tout ou partie de votre disponible en demandant un virement, répartissez vos dépenses comptant/crédit, modifiez vos informations personnelles, abonnez-vous au e-relevé... L'application this app vous permet de suivre vos opérations, en mobilité, à tout moment. Laissez-vous guider par le tutoriel d'accueil et découvrez une application moderne, intuitive et ultra pratique ! La première application this app qui regroupe tous vos produits this app ET partenaires ! Que vous disposiez d'un Crédit Renouvelable this app, partenaires ou un prêt personnel, auto, moto, déco, travaux… Vous pourrez réaliser vos opérations, en toute autonomie, en quelques clics !