BBC iPlayer Radio app not working? crashes or has problems?

BBC iPlayer Radio Status

Last Updated on 2019-09-10 by BBC Worldwide

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Common BBC iPlayer Radio Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot BBC iPlayer Radio app on iOS and Android devices. Solve all BBC iPlayer Radio app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

BBC iPlayer Radio iPhone Issues and Solutions

BBC iPlayer Radio iOS app crashes, not working, errors
BBC iPlayer Radio iOS app network issues
BBC iPlayer Radio on iOS has black/white screen

BBC iPlayer Radio Android App Issues and Solutions

BBC iPlayer Radio has errors/crashing/not working
BBC iPlayer Radio server network connectivity issues
BBC iPlayer Radio has black screen

BBC iPlayer Radio iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever BBC iPlayer Radio app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix BBC iPlayer Radio app crashes or not working on Iphone (iOS):

Close and restart the BBC iPlayer Radio app on iPhone
Update BBC iPlayer Radio app to the Latest Version for iOS
Uninstall and reinstall BBC iPlayer Radio iPhone app
Update your iPhone to the latest iOS version

Fix BBC iPlayer Radio on iPhone unable to connect to server/internet connection issues::

To resolve BBC iPlayer Radio network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix BBC iPlayer Radio black/white screen (blank screen) on iPhone:

Follow the BBC iPlayer Radio iOS app troubleshooting guide Here →

BBC iPlayer Radio Android App Issues and Solutions

Fix BBC iPlayer Radio not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent BBC iPlayer Radio app issues:

Force Stop the BBC iPlayer Radio App
1. On android, goto "Settings" » click BBC iPlayer Radio app. » click "Force Stop".

Update BBC iPlayer Radio to the latest version on PlayStore

Clear BBC iPlayer Radio App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "BBC iPlayer Radio app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch BBC iPlayer Radio.

Fix BBC iPlayer Radio unable to contact server/ BBC iPlayer Radio internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click BBC iPlayer Radio » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got BBC iPlayer Radio » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch BBC iPlayer Radio on android.

Solve BBC iPlayer Radio black/white screens issue on Android:

Follow the BBC iPlayer Radio android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at BBC Worldwide, developers of BBC iPlayer Radio.