Xtra Status

Last Updated on 2026-02-25 by Colruyt Group Services

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Common Xtra Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Xtra network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Xtra App
1. On android, goto Settings » Xtra » click [Force Stop]

Clear Xtra App Cache and Data:
1. On android, goto Settings » Apps » Xtra » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Xtra.

On android, goto Settings » Apps or Manage Apps tab.
Click Xtra » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Xtra » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Xtra

E-Mail: [email protected]

Website: 🌍 Visit Xtra Website

Privacy Policy: https://www.mijnxtra.be/privacyverklaring.html

Developer: Colruyt Group Services

Sep 12, 2025, 12:28 PM
a Windows user from La Louvière, Belgium reported problems with Xtra : Login
Sep 12, 2025, 12:08 PM
a Windows user from La Louvière, Belgium reported problems with Xtra : Login
Sep 12, 2025, 11:37 AM
a Windows user from La Louvière, Belgium reported problems with Xtra : Login
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