The FedLoan Student Loans App makes managing your student loan account as
convenient as can be! Manage your FedLoan Servicing account from anywhere,
anytime! ACCESS YOUR ACCOUNT · Sign in has never been easier! Use Touch ID or
Face ID for lightning-fast access to your loans! · Remember...
Because of my last name, I can’t create an account.
My last name has an apostrophe in it and every time I attempt to create an account with the apostrophe, I get an error message. The error message says, “Last Name can only contain letters, apostrophes” ... you see my issue? If I don’t do the apostrophe and instead do a space or no special formatting at all and then I receive another error message about my personal information not matching their records 😑. Because, ya know, mine has an apostrophe in it. I have screenshots of what’s happening and I was going to email Fedloan however, going through the “contact us” page, I can’t receive their email unless I set up an account.. which is all I wanted to do in the first place. 🙄😑
New Update Is Great!
Love the new updated look of the app! It’s great to have the total loan balance on the “home page”. As a previous reviewer said, finding the specific loan payout is not super intuitive, but I was able to find it easily from that reviewer’s directions. Paying of loans is a necessary evil, but this new update makes the process much more enjoyable!
1. Tiny thing but I HATE when computer programs put "hello, name!" It's so bad! 2. They're trying to make it harder for you to pay more on your loans. Never forget they WANT you to take longer and pay more interest. That is their GOAL. I've always payed an extra $400 a month on the highest interest rate loan. They gray it out so it looks like you can't target it (since nothing is owed "right now" on it). Don't let it fool you, you can still put money in there. 3. I've been saving money for an emergency fund but I'm seriously considering scrapping that entire idea, just to pay off the student loans and never have to deal with this app again.
I’ve been using this app for a long time now and I’ve found it pretty easy to use and maneuver through. Just take the time to figure out the features and how it works and you’ll be fine. I haven’t used a web version to pay my loans in a long time! So convenient!
I’ve submitted 3 payments in the last couple months that have been kicked back even though I have money in my account and my bank info is correct. I have been using this app for years or using the website on my computer and have never changed my bank info. I called Chase Bank and they said there was no issue on their end. Very frustrating. And even right now as I’m typing, the words aren’t showing up. It’s all white. Hopefully you can read this
SO EASY TO USE
This app as allowed me to take control of my loans easier. I can see uptodate information, make changes, submit payments, etc. all through this app. It is incredibly user friendly. Fantastic job to whomever created this platform!!
New update 😐
The new update is a little difficult to navigate. I wish I could go back and undo this update. I’ve been paying extra on specific loans to get them paid off sooner and with the new update I can’t figure out how to do that. I have to google myfedloan and put in my account info and use that site to be able to pay specific loans. Not a fan of this new update. I hope they take the navigation difficulty into consideration and update it again soon with the ability to pay specific loans.
Version 4.0 is horrible: removed ability to target loans
I used to love this app. I especially loved when they added feature to target loans. The latest major overhaul brought the “great feature” of an inbox? The old app was great I could see quickly what loans I had and interest on each one in a tight format. Most importantly I could target my payments towards the highest interest rate. Removing this one feature took this app from a 4 or 5 star app to -1. It makes this app almost useless and I will now use the website to target loans.
The new version
For the most part I love the new version of the app. The only part I don’t like is when my session times out I can’t sign back in. When the time out page comes up I tap sign in and it takes me back to the log in page but before I can type in my information the time out page pops back up.
I loved the app before the recent redesign...
The app was much easier to navigate before the latest update and redesign. One of the biggest annoyances is finding the target loan tab. It’s so frustrating that I just use the website instead, and it makes me disregard the entire app completely. I wish it would go back to how it was like displaying all of my loans in an easy to read format. Simplicity is key, nothing showy and fancy. We want basic and easy navigation to check and pay on our loans!
The recent update is absolutely horrible. Every action requires you to “Retry” multiple times before processing which is bad enough (logging in, answering secret question, accessing different commands once finally logged in, etc). At least get it functional and working right. Then make the display more direct, convenient & user-friendly. Just revert it back to the prior version which worked great, was easy to view and had everything the user needed. This is the poorest “update” of any app I’ve ever had.
Hard to navigate to find payment history. Also all the dates for payment history are the same day the loan was taken out, instead of reflecting the day that the payment was accepted. Also takes longer than other apps to reflect that that payment was made and for the money to be pulled out.
I do like this app. It’s very convenient for when I need to pay my loans...when it works. At least once a month the app goes through a phase saying that there’s an error logging in and to try again later. I’m also not a huge fan of the update. It used to be super easy to make a target payment. The update has kind of turned it into a process
A step in the right direction
The new redesign looks visually appealing and makes it easy to stay on top of payments. I appreciate the long-awaited integration of Face-ID. Maybe still a few kinks to work out but overall an excellent update.
Excellent improvements - but one thing is missing
The latest update brings a fresh new look and much improved compatibility with the Xs Max, but I think it removed (or maybe is still missing) the feature that shows the combined weighted interest rate of all loans. I miss that.
No. FedLoan Student Loans does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 29,657 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for FedLoan Student Loans Is 15.1/100.
No. FedLoan Student Loans does not seem legit based on our analysis. This conclusion was arrived at by running over 29,657 FedLoan Student Loans User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for FedLoan Student Loans Is 15.1/100.
FedLoan Student Loans works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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