Contact FedLoan Student Loans Support

What we have here is a classic insult to injury situation. I envision some kind of evil, self-satisfied overlord type sitting behind a giant desk, in a spookily-lit office on the top floor of the Fedloan Servicing building, laughing maniacally at how he (it’s definitely a man) has found one more way to screw us. “We’ve been taking their money for years and now we can shoot their pitiful peon lives full of frustration and inconvenience every time they try to use the app. Hahaha,” he says as he rubs his hands together. I don’t understand how this app got an average rating of 4.8. Bizarre. Suspicious. The app is so close to useless, it’s infuriating. One would think that a company getting so much of our money would be able to provide a helpful app. Apparently one would be wrong. The app has very little functionality.

My last name has an apostrophe in it and every time I attempt to create an account with the apostrophe, I get an error message. The error message says, “Last Name can only contain letters, apostrophes” ... you see my issue? If I don’t do the apostrophe and instead do a space or no special formatting at all and then I receive another error message about my personal information not matching their records 😑. Because, ya know, mine has an apostrophe in it. I have screenshots of what’s happening and I was going to email Fedloan however, going through the “contact us” page, I can’t receive their email unless I set up an account.. which is all I wanted to do in the first place. 🙄😑

I am constantly trying to reset my password for this account. It is extremely frustrating to have to do this every time I try to log in. I would love to be able to rely on apple’s feature where at least it can set a complex password and use Face ID to auto login, but for some reason I can’t reset my password and enable Face ID at the same time. I will not pay another dime until y’all calm down with the constant required password resets and LENGTHY password history avoidance requirement. It’s unreasonable and frankly it comes off as discriminatory to expect people with memory and focus deficits to be able to remember all of that.