Contact Splice Support

NO THIS IS BROKEN. So they let you browse and add samples to your library on your phone while you're out and about, So far so great. Then, you would think that those sounds would get added to your library for when you get back to your workspace. That is where you are mistaken. So just to recap, l found two packs from a producer that l look up to. Decided to just buy both of them, using about 300 or so of my credits. I get home so excited to make something! Only to see that the credits were gone of course but my sounds were not there either :) typed in the names of the packs on my my computer and guess what!? It didn't even register that l had used my credits on a single one of them 😂 great job splice. And they're customer service tteam couldn't help at all. "We don't have the bandwidth to support the mobile app unfortunately. Sorry for the inconvenience" 😂😂😂😂😂😂😂😂👍🏾 "Did you try typing in the names of the sounds in your search bar in the library?" I don't recommend this crap to anyone.

Was pretty excited to try the app and service out. Now im having a laundry list of issues. Search bar always defaults and constantly reverts back to “popular” when I want to search “relevant” which would make more sense “popular” seems to be mostly the same samples from the starting browse menu shuffled ever so slightly. No option to default to relevant. Scrolling down the samples it repeatedly jumps back to the top and I lose my place. I search the literal name of things I found and it doesn't show up. How? BIGGEST ISSUE : Now it has straight up stoped downloading sounds(I have plenty credits) In the worst way possible as well because no error message or anything so I just browsed thru countless samples only for them to not show up in my downloads. Same goes for “likes” they have not showed up at all since starting to use the app. So many sounds I stumbled across i’ll never find again no connection errors message or anything. I understand creating an app isnt easy but with the growing community of ios producers its worth the time and energy to curate an app that functions smooth and intuitively. Hopefully they make the effort. My mac desktop is to old for the app to work on it so if this is what I have to deal with I dont see continuing with the service any further. Very disappointed. Hoping for drastic revamping.

I’m quite certain I’m being debited more than once for the same samples. Either when switching from iOS to Mac or when the app lags behind and I’m downloading multiple samples back to back. I’m also not confident that when we purchase samples from a pack, then end up buying the entire pack later on, that this accounting is happening properly (many times I’m pretty sure I was debited for the entire pack and not just the samples I don’t already own). Not trying to nitpick - I spend a lot of money with splice and I’m not nickel and dime’ing over a credit here or there. The integrity of the credit system must be reliable and sync up properly. Now instead of enjoying the browsing, I’m constantly checking my credits - please address.