🏷️ About: The core mission of Chaldal is to save money and save time as we focus on the fact that people don’t have to spend too much of their precious money and time to buy their necessities on a daily basis. We want to make people’s lives easier so that they can do their daily activities without running to the supermarket or vegetable market.
We Investigate the app owner's website (Chaldal.com), verify their legitimacy, and uncover hidden scams and complaints.
I ordered from them at the express delivery. The delivery time was from 12:00 pm to 1 pm. But they started calling me at 8 am. I properly mentioned address they still started saying weird things. At 1 :23 pm they called me and said they're infront if my house. And I should bring a bag with me. (They didn't even brought a bag) anyways still I went downstairs and found none there. When I called them again they told me they're still not here. So what's the point of asking me to come downstairs with bags? And what kind of delivery is this? Where I've to call the delivery man Everytime! I received my order one hour late. They took shipping fee but didn't even provide a bag. It's really rude! It's much much better to shop from grocery shops. I'll never ever shop from them again in my life!
Extremely disappointing service. I placed an order 20 hours in advance for the next day, expecting to receive everything on time. However, after 20 hours, I was notified that the products I ordered were out of stock. They didn't bother to check the stock during this entire time. I trusted them to fulfill their responsibilities, but if they continue to neglect their duties, it will lead to serious problems. Very unprofessional and unreliable.
App is okay 3/5, but by god their service is purely horrendous. Never on time. Not only time it’s not even delivered on the day it was promised. You are waiting for your groceries but out of nowhere they show unable to deliver with no proper explanation. The order isn’t cancelled you have to get in touch with the customer support to do that. Worst thing to ever happen to e-commerce. Everyone please don’t use this app. They’re the worst.
They annoy with offers but when I ordered with offers ( many times) they never give you the offer items only comes up with millions of excuses. Received groceries after 24 hours (promised to deliver in 6 hours), many products were missing... and this horrible service list goes on.
STAY AWAY From this Cheating Organisation as I’ll never buy from them again!!!
They'll spam mail and call you after you entered your phone number and email address. At day one I kinda liked their approach but didn't know they'll call me 5/6 times per day, at some point I was so annoyed I started to ignore every single unknown call but this can't be a solution right? I decided to delete my account and they gave 30days time but still their spam calls didn't stop. Now I am counting the 30days, I wish it stops for good.
They will promise you they will deliver the product within 30-45 min but after passing one hour if you tell them where is the product they will tell you a systemic answer that the delivery is on the way and it will be my doorstep at all but you can still see in Chaldal delivery is still processing. Also after the conversation more 30minutes is gone but no sign of order! :/
1. Despite having warehouses in the vicinity, orders come late almost always.
2. App shows a particular product in stock but the delivery comes with the item missing and a sorry note.
3. Customer service over chat is ridiculously slow.
4. If you place an order after 7:00pm, you can forget about receiving the order the same day.
5. Improved service since it’s inception, but still hugely undependable.
6. Generic customer support messages for most questions, even when they’re unique ones.
To the developer: If you’re planning to respond with the following message, then don’t bother responding—
“We apologize that our service did not satisfy
your expectations. In the last couple of months,
we have improved our services in many ways
and we are still working to make it better.
Looking forward to your kind supports.”
This is really not acceptable that we are expecting products which I ordered will be delivered soon but when deliveryman arrives we got to know from him that our expected product is missing from my ordered list. There was no information before the order delivery.
Almost 0 customer service. Sometime they will send you rotten stuffs hoping you won’t check, sometime they are so delayed you would have to go outside to buy. Overall don’t rely on them. Otherwise ok so far. Just be careful checking your products and never rely on time sensitive stuffs.
Provided produces are mostly of bad quality. I have been purchasing from them for last 6 months and it’s almost Every time I’m facing some issues. Delivery times are not maintained properly. Also if the payments are done earlier then the delivery is done on the most inconvenient times. Like I ordered yesterday evening so I can get everything ready next morning but they haven’t arrived yet.
Also provide option to copy order number or show them in the chat box so it’s easier for the customer care people to track
Regular customer of this app. Service, delivery, products all good. Each time satisfied. But need to improve the menu link in app. When goes to the sub menu/ inner menu step by step... can’t return step by step.. it returned directly to the home page.
It is time consuming to go the desired page from home page again and again. Plz fix that.
I was a regular customer of this app since 2020 and recommended others to check their app for regular groceries need.
Last few months, I have noticed they are making people fool through hidden charges named handling charges in addition. Increasing delivery costs frequently and delivering poor quality products for example Malta, chola and etc.
I don’t trust them anymore and back to physical shops.
If they continue like this way, they will back to root where they came from.
Timely delivery is an issue. You increase the price of product that a customer frequently buy. Example- I started buying Tatkini fish for 109 taka and now it is stands with 139 taka. Pls don’t do this.
I’ve ordered from a lot of different online services and this app is the only one who have always delivered accurately and on time. They have been incredibly helpful during this pandemic. Would definitely recommend to everyone!
I loved the taste and freshness of the sweet potatoes that i ordered. And the price is amazing and the potato is much sweeter and softer than the dry sweet potatoes in my local market.
Highly satisfied with the service and looking forward to more purchases!
Order place / delivery time delivery boy behaviour all r good but sometimes products quality is poor . So carefully send all product in good condition with good packing
Worst service ever !! Dont take orders while you dont know you are capable of it or not. Would appreciate if you close your business and stay home 😡
Product showing available but when I order and pay at the time of delivery I don’t get it. The order says product is not available
We always appreciate service of this app and Chaldal is very helpful to communicate and track orders.
Order for Dates but not delivered ! None had informed and no notifications also we got! Very pathetic
Chaldal: Online Grocery appears generally safe, but use with caution.
JustUseApp Safety Score for Chaldal is 33.5/100.
This assessment is based on our NLP analysis of 6,856 user reviews.
Combined with the app store average rating of 4.8/5.
Chaldal: Online Grocery appears legitimate, though exercise caution.
Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Chaldal is 33.5/100 .
This conclusion is based on analysis of 6,856 user reviews.
Chaldal collected the following data from you:
The core mission of Chaldal is to save money and save time as we focus on the fact that people don’t have to spend too much of their precious money and time to buy their necessities on a daily basis.
We have warehouses situated across the major cities of the country such as Dhaka, Chattogram, Rajshahi, Khulna, and Sylhet.
Our well-designed system architecture enables us to track each and every order from the moment of its placement to delivery.
Having these warehouses has enabled us to successfully operate a 30 minutes delivery service.
We want to make people’s lives easier so that they can do their daily activities without running to the supermarket or vegetable market.
