GoCar Malaysia Reviews

I have a lot of experience with car sharing in different countries. But only here, in Malaysia, it's completely awful:
1. You can't get a car near you and return it somewhere else. You have to return it to the exact place.
2. You have to decide how much time you need before the ride. What is the point? I can't predict the exact period of time I need before the ride. Just use the minutes, like everybody else in the world. 2-minute ride for 1 RM for example. If you return the car in 1h30m you’ll pay 45 RM.
3. Fuel cards. People stealing these cards from cars every time. And I have to refuel the tank with your own money. And know what?
4. You can't get a refund in the next 8 day. You just keep sending the photos and messages to the customer service, but they don't care about it. All you will get is auto-answers and that's it.

For a car rental App which uses GoCarMalaysia to unlock, lock, and to report any issues this one is really bad.
Firstly no matter how many times I report a damage VIA GoCarMalaysia (with photos attached) they don't do anything. There's a car I booked which had a cracked hole on the front windshield. After 1 month of reporting the same car is still in circulation.
All their cars are downright filthy. And the worst part is everytime you book the car you'll end up fueling it. So the even cost wise this is no substitute for grab or taxi.

Please fix GoCarMalaysia, i had to wait about an hour hoping for it to respond. But i ditched the idea and had to call their office for support to unlock the car. I also restarted my phone and app but it had the same problem

Cars are better condition than Socar. But app itself needsImprovement, the Uuser interface is not intuitive, and is very slow and unresponsive. Also the points system for loading money into GoCarMalaysia is very un-user-friendly.

New Renault model perfect for two people. Only issue we had was previous user left the car with almost empty tank so we had to scramble for the nearest gas station.

Good cars ,good costumer support and easy to book . Thank you

Great car and enjoyable.