Contact GoCar Malaysia Support
Company Name: GOCAR MOBILITY SDN BHD
About: Introducing the New GoCar mobility app. Enjoy a range of Mobility Solutions from
Car Sharing, Car Subscription, Car Servicing and Repairs, Car Insurance and more.
GoCar Malaysia Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of GOCAR MOBILITY SDN BHD
3 Most reported problems 😔💔
Very poor
by AndrewSparrow
I have a lot of experience with car sharing in different countries. But only here, in Malaysia, it's completely awful:
1. You can't get a car near you and return it somewhere else. You have to return it to the exact place.
2. You have to decide how much time you need before the ride. What is the point? I can't predict the exact period of time I need before the ride. Just use the minutes, like everybody else in the world. 2-minute ride for 1 RM for example. If you return the car in 1h30m you’ll pay 45 RM.
3. Fuel cards. People stealing these cards from cars every time. And I have to refuel the tank with your own money. And know what?
4. You can't get a refund in the next 8 day. You just keep sending the photos and messages to the customer service, but they don't care about it. All you will get is auto-answers and that's it.
Dangerously poor App
by NatehereinMalaysia
For a car rental App which uses the App to unlock, lock, and to report any issues this one is really bad.
Firstly no matter how many times I report a damage VIA the App (with photos attached) they don't do anything. There's a car I booked which had a cracked hole on the front windshield. After 1 month of reporting the same car is still in circulation.
All their cars are downright filthy. And the worst part is everytime you book the car you'll end up fueling it. So the even cost wise this is no substitute for grab or taxi.
Awful and unresponsive
by Zaihz
Please fix this app, i had to wait about an hour hoping for it to respond. But i ditched the idea and had to call their office for support to unlock the car. I also restarted my phone and app but it had the same problem
Have a Problem with GoCar Malaysia? Report Issue
Why should I report an Issue with GoCar Malaysia?
- Pulling issues faced by users like you is a good way to draw attention of GoCar Malaysia to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a GoCar Malaysia customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using GoCar Malaysia.