Canvas Parent app not working? crashes or has problems?

Canvas Parent Status

Published by Instructure Inc. on 2023-11-27

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Reported Issues: 4 Comments

By Michelle DePaolo 7 months ago

Grades posted in Student Canvas are not populating in Parent Canvas. I have two students, both at different schools, and across the board their grades are not posting in Parent Canvas app for iPhone. This has been going on for weeks. I have tried deleting app, reinstalling app, updating app, signing out, resetting my password, re-logging in. Nothing has changed. I can see assignments and what they are worth, but not the grade earned. When I look on the student's Chromebook when they are signed into their own Canvas, the grades are there.

By Patricia Ponterio 8 months ago

I downloaded the app but that’s as far as I was able to get. It just has the canvas logo on the screen (no words) at first the logo will spin and then nothing. I’ve tried deleting the app and then reinstalling it. I’ve also shut my phone down and turned it back on. Nothing is working, please help.

By Nelly 1 year ago

Canvas parent app opens, but screen is frozen. Cannot view calendar

By Nicole 1 year ago

Canvas parent app opens, but screen is frozen. Cannot view calendar

Common dislikes about Canvas Parent app

- Content provider (teachers) can include too little information in a post.

- Messages meant for as few as one student are sent to many end users.

- No rules implemented to force correct usage.

- No way to filter out outgoing messages.

- Files aren't formatted to print properly.

- Viewing a file as a pdf is made impossible in Canvas.

- Logging out and taking days to get logged back in.

- Password does not work in the first place.

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Common Canvas Parent Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Canvas Parent app on iOS and Android devices. Solve all Canvas Parent app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Canvas Parent iPhone Issues and Solutions

Canvas Parent iOS app crashes, not working, errors
Canvas Parent iOS app network issues
Canvas Parent on iOS has black/white screen

Canvas Parent Android App Issues and Solutions

Canvas Parent has errors/crashing/not working
Canvas Parent server network connectivity issues
Canvas Parent has black screen

Canvas Parent iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Canvas Parent app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Canvas Parent app crashes or not working on Iphone (iOS):

Close and restart the Canvas Parent app on iPhone
Update Canvas Parent app to the Latest Version for iOS
Uninstall and reinstall Canvas Parent iPhone app
Update your iPhone to the latest iOS version

Fix Canvas Parent on iPhone unable to connect to server/internet connection issues::

To resolve Canvas Parent network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Canvas Parent black/white screen (blank screen) on iPhone:

Follow the Canvas Parent iOS app troubleshooting guide Here →

Canvas Parent Android App Issues and Solutions

Fix Canvas Parent not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Canvas Parent app issues:

Force Stop the Canvas Parent App
1. On android, goto "Settings" » click Canvas Parent app. » click "Force Stop".

Update Canvas Parent to the latest version on PlayStore

Clear Canvas Parent App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Canvas Parent app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Canvas Parent.

Fix Canvas Parent unable to contact server/ Canvas Parent internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Canvas Parent » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Canvas Parent » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Canvas Parent on android.

Solve Canvas Parent black/white screens issue on Android:

Follow the Canvas Parent android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Instructure Inc., developers of Canvas Parent.

100% Contact Match

Developer: Instructure

E-Mail: [email protected]

Website: Visit Canvas Parent Website

74.07% Contact Match

Developer: Instructure

E-Mail: [email protected]

Website: Visit Instructure Website

About this app

Canvas Parent is designed to provide visibility into your child’s education at a glance.