Contact Canvas Parent Support

by Kdml

Nothing is formatted properly - in fact even writing this review is the screen populated by the Canvas app shows my text in white on a white background - so incredibly not helpful. This app is absolutely the worst, in my inbox it shows all of my outgoing messages - there is no way to filter them out. It doesn’t show the alerts from teachers in one central location on the app so I have to open each class page to check when things are posted. Never mind the fact that when you open files on canvas they aren’t formatted to print properly, and you must download them, then reopen them in another program and reformat them so they are printable - in no way is this convenient! Even something as simple as viewing a file as a pdf is made impossible in Canvas - as you are forced to move the document around in a dead space to view the entire image at once. Schools fell for this shinned up garbage app, and we are all the victim. The complaints from teachers and other parents about Canvas are many.

by TheNicSB

Sometimes I get logged out and it takes days for me to get logged back in. I finally figured out. I had to reset password, not from Safari but Chrome, to get back in. When I finally log back in, I get sent to the app that took me days to get back to. Also, I have no clue why my password does not work in the first place. This has happened three times and none of the admins on my district's end knows why. Second, I have to go in and out of each, if my children's classes just to see only grades from second semester. My children couldn't see assignments due that I saw, putting them behind. I'm on it this thing daily because the app is so poor in quality.
I read a few other reviews and it mentioned -how some students are using a different area from teachers and teachers are using a completely different area from students. It doesn't surprise me.
I hope our district chooses another app soon, because the issues continue.

by Drbarb03

I am a teacher and have experience with Canvas and the Canvas apps from all three perspectives: teacher, parent, and student. The parent app is completely useless. I wish I could give zero or negative stars. It’s nothing more than a list of assignments. You can’t see the grades of individual assignments, or the submissions themselves to see what your student got right and wrong. There is no way to message the teachers (which would be the main reason for parents to use the app, in my opinion). I ended up having my child log in on the student app and view her progress exclusively from the student point of view. Clearly the developers of the parent app have never been parents involved in their children’s education. There are also known bugs regarding missing assignments that the Canvas developers in the forums have outright stated are not being fixed because the parent app is their lowest priority.