Comfort - GE Appliances Reviews

by JPPNYC80

Not going to lie it’s only been a few days I bought a GE WiFi air conditioner the unit itself works well but OMG Com is COMPLETELY UTTERLY USELESS i don’t even know where to start but I shall break it down this is all about Com

Features and controls
App CANNOT stay connected Long enough to even change settings and this is with me in my house in NYC with Verizon fios at full bars/connection on WiFi

The layout for the AC control setting seems ok I would not know because I never get to use Com with all its connection issues

the only thing you can do is basically turn on units and turn it off I can buy a $1 timer from a 99cent store and I can accomplish the same thing

So with that said I returned the air Conditioner and I got another brand

SHAME ON GE with such HIGH PRICE appliances and they make this USELESS APP seriously I have desk lamps that are connected via WiFi that literally cost about $20 with APPs that work 100% that are no name companies with I guarantee less funding and revenue income they somehow made Apps that work
That is so baffling to me

I have several air conditioners brand thru out the house and TOSHIBA replaced the GE AC I have and OMG how can a TV company make an AC and an App that work FLAWLESSLY

NOW being 2020 GE is about 20 years behind in the wireless connectivity Game

by Suicide74

I have a problem with my app when I am away from home or when I’m at home I open Com and it goes to the blue screen with the temperature in the center I touch the center to change temperatures or fan speeds or whatever and it kicks me out completely out of Com and I have tried turning my phone off and turning it back on I have tried deleting Com and re-downloading Com again logging back in and it still does the same thing. So I went to your App Store and I saw that three days ago y’all did an update I hope that the update didn’t damage Com . What do I do I use Com every day to control my air conditioning. This is the message that I was going to send to the email address that is for Com and it sent it back to me saying that this email address is no longer existing so that’s why I am posting it here please somebody fix Com ASAP.

by Trnitylauren

Ever since the last update Com will not work anymore! I used to be able to control my air conditioner from wherever I was. Even if I was a few hours away. Now, I open Com and all I can do is turn the unit off. I cannot control the temperature, I cannot do anything without Com force closing itself. I cannot use Com anymore for my air conditioner unit. I have to use my remote while I am home in order to control it. But, I never had any issues with Com until The last update. Or whatever it was. I have tried uninstalling and reinstalling Com , clearing all the cache, reconnecting, etc. nothing works now. I have had Com since between March and April of this year. It didn’t start messing up until two or three weeks ago. Now I cannot use it at all. What is the point of Com if I cannot control my device with it?

by Drkeen

Ever since the 8.12 update a day ago, you cannot do hardly anything without Com force closing every single time. You can select the unit, but once you try and click to power it on or off or change a temp, it force closes. Happens from multiple devices where they all worked before. Further, every time there is a power failure, it defaults to “Energy Mode”. There should be a way to to toggle options to remember it’s current settings if this happens. Otherwise, it powers back on and does not resume from where it left off. In a very hot and humid climate, we need the option to keep it on cool all the time to keep air circulating, or it gets to unbearable. Whereas now, if you are not home and there’s a power cycle, you come home to a unit that might be powered off “thinking” it’s cool enough, because it’s in a steel box keeping ambient temp isolated from the room that gets warm and humid faster. This is a design flaw, and should resume to its last settings. And, since you screwed up Com , and it just closes, you can’t even remotely change it anymore.

by MarkJinPA

Doesn’t even deserve ZERO stars but I had to choose to write a review! Well, now that I know my 8000 BTU window AC unit does not have an onboard timer to set and forget a daily “on time”—shame on me for not knowing that at the time I purchased it— AND Com is useless after the 8.12 “font changes” update, I have no way to control the on and off functions other than having to remember EVERY DAY to manually turn it on and off! I have uninstalled and reinstalled the utterly useless app several times, pressed the reset the power cord and reconnected the GEModulexxxx to my wifi network numerous times. When it says it is connecting Com to the device near the end of the lengthy process, Com craps out and says “Connection failed.” Com says that the device cannot be found in the cloud. Really awful! Downloaded SmartHQ—works fine now.

by Willekens

Last year I purchased a smart GE water softener that detects leaks and provides a remote shut off valve via a cell phone. Since I travel a lot, this is the primary reason I purchased this water softener. Prior to the 8.2 update, the software worked flawlessly. I just recently tried to turn off the water via my phone and the application crashed . Repeated attempts to turn off on the valve all resulted in the software closing when i tapped the valve button. I reloaded the software and reset up the network account in hopes that it would fix the problem. No luck.

Com will show my water softener modeland the rate of flow, but as soon as I try to operate any functions via Com the software quits.

It appears almost everyone is having the same or similar problems since the latest update.I was shocked to see how many people are as frustrated as I am. I am hopeful the GE app will be fixed with the next update. I will no longer buy any GE appliancesI in the future if the company doesn’t address this substantial software issue.

by Game Rev

After update 8.12 Com is unusable for me and it seems I’m far from the only one to have this experience. I’d suggest if you have come here looking for a fix that you try to connect your a/c to the SmartHQ app instead. Not to long ago I bought another GE window unit and that one had me set it up with that app. So when Com started having issues I thought maybe the a/c connected to it could also be connected to the SmartHQ app since they were both GE. Set up was pretty easy although it did take a couple minutes to connect and also once it says that connection is complete, it’s not, you have click done and then stay on a screen that you’ve seen before that says that it’s communicating with the appliance and then it’ll take you to another page that says it connecting to the cloud. I know that might sound a little confusing but I think you’ll know it when you see it. I hope this review will at least help one person.

by Aeraxeur

I have over 23 years experience working with networks. My house has plenty of wifi enabled devices. Sometimes they are a little tricky to set up, but I have never encountered a device that I cant manage to install. Your hardware/software is unacceptably buggy and doesn't function. Ive followed your instructions over and over and over, reset my router, reset the a/c, attempted every troubleshooting trick I could think of. Called your helpline and received incompetent troubleshooting methods that anyone with the
most basic knowledge would have already attempted. The bottom line is the a/c ssid never, ever shows up on my wifi. I paid for an ac with wifi functionality that does not work. Very disappointed by GE.

Can you PLEASE look into the issues presented by all these comments and provide some kind of real, helpful support? What you are doing now is simply ignoring your customers while laughing all the way to the bank. Not a good look.

by TilfFett

Trying to go into temperature settings or the states crashed Com . This is since the update that said Font changes. We need back to the previous version or this fixed immediately. It’s the middle of summer and now we can’t control our unit as intended. Please fix now!!

I see the Developer is telling everyone to download a different app. The problem with that, is that the other app does not have the same functionality. So instead of fixing the issue, which was supposedly just a font change, so that Com can go back to functioning as it should, they are redirecting you to a less functional experience. Also, the nee app doesn’t work either. I have tried to set up schedules and they will not save and when they do save they are not what I set it to and you can not delete a schedule without getting an error that says “please try again.” So, to me, neither of these “smart” apps are working. The developers need to fix the font on Com or get the nee Smart HQ app to work and have the same functionality, or I will never be buying another GE product and neither should anyone else.

by SGinSC

I use Com to control a window air conditioner in a garage. I had no problem setting up and using Com when first installed over a year ago. I scheduled the AC to turn on during weekend mornings so the garage would be tolerably cool by the time we’d go there to do house projects.

Apparently there was a recent update that is buggy. I had disabled the schedule while out of town (using location service on my app wasn’t useful because there are 2 of us in house). Now, I cannot re-enable the schedule. I can turn on the Schedule button, but when I go to edit or create a schedule, Com crashes every time.

I have the latest iPhone OS and have restarted my phone but app continues to crash. The schedule control is one of the main reasons I bought this product and use Com , so please fix this as soon as possible.

by Corazoncito89

Save yourself the headache and get the new app called SmartHQ (it’s purple) to replace this useless one.

Com no longer works. It won’t let me change the temp anymore. It just keeps force closing. I’ve tried restarting my phone and uninstalling and reinstalling Com . Still doesn’t work. This was supposed to be a convenient feature but now I’ll have to try and do it manually and not wake my sleeping toddler because it’s in her room. On top of that it doesn’t let you set an overnight schedule? I have to wake every day at 1 am to check the temperature in my daughters room and turn it back on if it’s getting warm in there but now I can’t do it on Com because it doesn’t work. I can’t turn it on when I’m away from home either to start getting the room cool. Completely ruins the purpose of purchasing a wifi capable AC unit. The unit itself is great. Com is now useless.

by Kagey743616

Com is completely useless. Once you create an account it doesn’t let you sign into it. Even after you recover the account credentials 3 minutes after creating the account and try to sign in, it still doesn’t recognize the account credentials. Com is absolute garbage.

Update: Now they want to contact me to “reset” my account. I’m not a noob. I know multiple programming languages and use them daily. While my major wasn’t computer science I have several credit hours of advanced networking classes. Just short of obtaining my CCNA.

No. I will not provide feedback. In this situation I’m the end user. Your app should work most of the time for the average user. Do your job or quit lying on your resume. If you can’t make an app solid enough that it works, in most circumstances, for a narrow product range, you aren’t an app developer. Quit misrepresenting yourself as such. Even if you have a degree, you are incompetent.

by Pony's Home

Com works pretty well. When I first installed it, I looked at the reviews and it was pretty poor. I started disagreeing with them because Com was actually working well. But after a few months using the ge appliances ac app, it started crashing a lot. For example, I opened the ac app, and clicked on the number in the middle circle. It didn’t click and exited out of Com itself. Other people thought it was because I had lots of storage. But I had lots of storage left on my ipad. But Overall, Com still works only when I want to turn it off and on. And also, I got an alert from Com saying that my ac filter needed to be emptied, and I emptied it after. Even after I emptied it, it was still showing the alerts, and on the actual ac, (not Com ) it was flashing red saying the filter was dirty. This is why I Think Com should get more updates.

by Doohickemcwicky

So yeah, it works (or used to. It’s actually broken atm; won’t move past the load screen) I can control my AC from my phone, I can set a schedule. Com itself is pretty mediocre: loads slow, somehow manages to feel clunky and awkward despite having like three buttons. The scheduling part of Com is not at all intuitive. Take this scenario: I go to bed at some time after midnight. I turn the AC on (manually) while I fall asleep, and want it to stop after an hour and come back on around 6 or 7 in the morning. Do I set it to off at 3AM and on at 7AM? It doesn’t seem to be able to handle this, so eventually I just set two schedules for the same day, one to turn on, one to turn off.

It’s pretty clear that GE did the least possible when designing Com. And the icon on the iPhone is labeled Comfort-GEAp... . It would be totally fine if someone put 3 extra seconds of effort into naming the thing, so I doesn’t have an idiotic title like ‘Comfort-geep’.

It is nice to be able to set a timer to shut off the AC though.

by Snoopkeith

After the most recent update to 8.12 Com no longer functions for remote control of window units. You can look in Com and see the statuses but you cannot make any changes to any setting for the unit. It all simply crashes after 10-15 seconds. It worked flawlessly before the update but it had been rendered useless since. Although I can’t confirm it the temperature readings from the unit in Com seem to be incorrect as well. It will show 73° as current and set for 77° but unit continues to run. I can close and open Com and unplug and plug the unit in and it will change to 78° current and set for 77°. I don’t know if this is a reporting issue front the unit to Com or if the unit itself is actually incorrect. I wouldn’t think it would be the unit; having had no issue before the update. If you’re still on the older version. Do not update at least if you’re using a window air conditioner.

by IceWolf10996

I love having the option to control my ac from a distance, so Com is a bit of a blessing. Rather, it was a blessing. Ever since the latest update (about a month ago) I have not been able to do much of anything without Com crashing. I can see the settings I left my device on, but if I try to open the page to change anything Com freezes for about five seconds then crashes. I cannot make/edit schedules without Com crashing. I am /trying/ to use my Alexa phone app to change settings, but that also doesn’t work well (Geneva doesn’t like switching from cool to fan) and is a pain. I miss being able to switch my ac off while I was at work when a storm would hit, but still being able to turn the fan on again after so my dog wouldn’t get too bogged down with the humidity and heat. Now the best I can do is hit on, cross my fingers that it works, and hope the temp is set at a good place if I can get it to come on.

Two months ago my review would have been a 5/5: excellent app that does exactly what it says it does, today my review would be a 1/5: buggy app, that crashes and doesn’t do any of the things I need it to; so I split the difference 3/5: potential to increase or decrease based on the response from the developer.

Please, fix these issues. I want to be able to change the settings on my ac while I’m out.

by Shamarid

Com is decent, it could be so much better.

One example is finding the device in the cloud via the GE name. I changed it like I do with all devices, lightbulbs, appliances, whatever etc. it could not find it yet my ASUS router could find the devices, just not Com . Use a serial number GE, the WiFi can broadcast it. I had to reset them to get it to work.

Oh yes, very important. To reset these things hold down the WiFi button until it starts flashing, there is also a reset button on the plug.

I want zones GE, don’t make me log into each device to change temp, let me do multiple units. People will buy more than one, unless you don’t want them to. I’ll see how HomeKit and some of the smart software programs work.

Make sure your router is configured properly, these things are 2.4. Use dual, auto, tri, hybrid whatever but make sure they can talk to the router. It helps to have a nice one too that can manage multiple devices at once.

Also GE, let people take a picture of the sticker with Com so it’s automatic and place the same sticker in the instruction manual.

HomeKit says there are updates to my AC units, looks like it based on the version numbers, Com says nope no update. That is unacceptable, find a new programmer.

by GACUD

Com allows for basic control of my window ac unit. You can change temperature and running mode from your cell phone, as well as turn the unit on and off. Com will also remind you to clean the unit’s filter. This is all true when Com is working properly. With the rollout of Update 8.12 (around July 7th, 2021) it’s not. Although it is still possible to turn the AC unit on and off with Com , attempting to change the temperature setting and/or running mode will make Com unresponsive, and then crash. I have tried unplugging the AC unit, then plugging it back in, as well as reinstalling the Comfort-GE app in an attempt to get things working again, with no success. Another comment I read described the same exact problem coming from update 8.12. Until this issue is resolved Com is practically useless. I give it three stars, only because it once did work, and I’m hoping will work again soon, even if Com was rather basic. Update 8.12 gets ZERO STARS.

by Shelbo7861

I really do love this air conditioner app I do think it’s very convenient that I can turn my air on and off from wherever I am even when I’m at work or in a different town it’s amazing. However it seems to have some glitching issues, I don’t expect an app to run my air conditioner to be like the coolest in the world it does what I needed to do but right now it’s not working it’s only allowing me to turn it on but I’m not able to adjust the temperature or the setting. I had to delete Com and re-download it. Seems to happen from time to time I wish that they would update it and fix the bugs but I guess it’s just a small convenience and not something that actually has anything to do with the appliance working properly. I am the manager at aarons furniture store where we sell these and it’s a very good selling technique but I do make sure they know Com is simply there for turning on and adjusting air and the schedule you want for it. I am more frustrated with he actual air conditioner then Com . It freezes and gets iced way to easily.

by MC Smiggy Fresh

My in laws recently bought GE window units to connect to the WiFi and be controlled by the comfort app. I had an easy experience with Com . No issues whatsoever. Perhaps other people with negative reviews were on an earlier version.

One thing I am curious about however is if the folks who designed Com can say for certain if you can still use Com when on cellular data or must you be connected to WiFi? I could have sworn I was able to use it when I was in my car, for example, but that didn’t seem to work recently. It definitely works when I’m on WiFi though. It would be nice if it worked like the Nest thermostat app: even if I’m not connected to WiFi, Com could talk to GE servers which in turn would talk to the device.

by Nwefficiency

I don't have the disconnect problems many of the other users have. I just need to leave Com open for a few seconds while it connects with the wifi and then my water heater.

My issue is that there is no timer/schedule setting that could allow you to change a setting on a schedule and or for a specific amount of time, and then have it reset back to the previous setting. If for instance, I run my hot water heater on high efficiency for most of the day but want it on high use for an hour or so (laundry, showers...) I have to manually change it to high use and then remember to manually change it back. In this age of customization and personalization, I'm stunned that this is not built into Com .... the only use for Com is to save me the hassle of walking to the water heater every time I want to change it. Com is a nice extra but could be so much more useful!

by Plowshares

The Vacation Mode functionality has disappeared with this latest update for my GeoPoint Hot Water heater. More reason why the partnering model doesn't always work out. I thought GE was now a digital company? Com - now partnered out - is less functional - not more as one would expect. Not too thrilled but will switch brands of hot water heater as soon as possible. Vacation mode - part of the old app's functionality - offered a way to keep the unit running minimally and to save some $$$ at a vacation place. Now it is costing me more. Bad idea. Choose another more stable brand of HW heater - GE is not being as crisp as it should be for the lowly HW heater. Maybe Nest will venture in and fix it.

by Handyyt

I have connected a lot of fussy devices in my time handling IT. This window AC is up there at the top of my annoying and unnecessarily difficult list. It took almost an hour to connect the AC to the network and then to find IT HAS A MINIMUM of function. No alerts if the temp goes out of range.

The fan on my AC runs 24/7 in auto mode. Drives me nuts. Com has absolutely nothing helpful in it for tracking, adjusting, correcting.

Have I mentioned that the only alert is for the filter? No alerts for function or temperature issues. Sorry pet bunny, I have to put in a third device to watch the temp so your little brain doesn’t cook.

by MW 19

It was challenging to set up, with multiple tries needed to get two different air conditioners to connect to Com on a phone. Then a couple days later, they miraculously did. All was well with WiFi control of two ACs until I set a schedule for while I was away. Turned off the schedule and now one A C is permanently stuck on the schedule running itself. Deleted it from Com . Unplugged it. Signed out of Com . Nothing. It’s now a rogue AC running itself whenever it feels like it. Website is abysmal, refusing to see other registered appliances as “mine” even though I registered them. WiFi was nice when it did work. Now it’s a waste of money as it created a rogue AC. Would have saved money buying a “plain” AC, leaving it set at one point, and switching it on/off with a 30 buck WeMo switch. Which works flawlessly on another AC. Sigh ....

by Mareen M

Ok, I had troubles connecting that thing. And I’m pretty good at installing any kind of devices, whole house is connected to Alexa, even my toothbrush, just kidding). The following worked for my iPhone: go to WiFi settings, press the large button on your power adapter (the part that goes directly in the power outlet has two buttons, click the big one for 5 seconds), go back to WiFi settings and it will connect! Once connected you might still get error messages, I had to close Com about 20 times and do the setup process all over and over again but magically it worked. So don’t get frustrated if it tells you that you’re finally connected (but to the wrong network), just be patient! Little advice: write the password down, I think I got a little cold, reading the password a few hundred times with the A/C unit running.

by Chromogenic

Previously I could see how much energy was used in a given hour block which helped to determine an energy efficient plan for usage. Now, each day’s total energy usage is shown in a list, which is great but I wish that I could still see that hour by hour info when expanded out. That data is presumably still available to GE in order to provide average numbers but not passed to Com anymore. I don’t see any reason to remove the ability to see that.

Beyond that I have not done any scheduling, but Com has always been responsive to me remotely managing the AC. Knocking the two stars because I find it very frustrating to have functionality taken away that I think should be standard for a smart AC.

by Pete32160

Not sure why folks have had such difficulty setting their A/C units up. Both of mine done inside of 20 minutes.

Com could use some better robots. As other reviewers have noted it is not as user friendly as it could be. However, once I got the units connected I was able to control them with no issue. If you get GE web enabled air conditioning- get Com . It is nice to be able to turn the cooling on (especially when away for an extended period) so the house is comfortable when you get home.

I would like to see integration with hubs such as Wink or “other than Google.” Such integration would make the robots much easier.

by A Eugene

When trying to connect to my new window air conditioner the SSID didn’t show up. Tried typing the SSID manually, nothing. Used a WiFi analyzer and couldn’t find it. Called GE’s help line on a Saturday and got right through. Was a simple fix: press the large button on the power adapter for about five seconds to reset the unit. Connected with no problem after that.

It would have been nice if they had this simple fix in their documentation.

As for Com . So far it’s pretty neat. No major problems. I wouldn’t have gotten a smart air conditioner but it was a free upgrade.

by Aep1191

The setup within Com was quick and easy.

The only problem I have is that there is no clear reason why, while adding this device to google home, the name of Com and the service you select through google home (U+Connect) don’t have the same name. I had to look up online what service to use because the name doesn’t show up in the google home list.

Com should just be called U+Connect...once that headache was dealt with it’s been solid so far.

by Sandy81676

Maybe it needed an update? I had no problems once I figured out I was reading the wrong digits as the password. Started right up, paired and working within 5 minutes.

The problem is, if your AC DOES need a software update, I don’t know if you can update if you cant get into Com . If you can, I would suggest updating the software and trying one more time if you kept the unit. We paid for WiFi functionality, it worth a shot if it will work for you now, right? Good luck 🍀 everyone! I hope it finally works for you 🤞🏻

by Onmacallday

We are using this for a window AC.
I don’t understand all of the negative reviews. We’ve only had this for about a week, but install was easy and app, although basic, performs fine. There is a little lag between opening Com and AC showing up to be online. It initially says “offline” but connects within 2-3 seconds.
I’ve also connected remotely from my office with no issues.
We haven’t tried the scheduling yet, but the other functions work well...

by Munchhubby

I love it and it’s super convenient especially for me a disabled person that have trouble walking I can turn off/on or change fan speeds, modes and temps tells me current temp and is very accurate we tested it by my wife staying home while I tested it out from another county while at drs office 50 miles away so My app works flawlessly maybe all the buggy issues some people were having is worked out now it’s such a blessing to be able to turn on/off ac if I’m out or get all the way to the car and forget it is awesome no complaints no problems!

by Wiseowl5

This is a dream come true. I have the ability to control my home air conditioner from wherever I go. This is great for dog owners, who realize they need to turn the home ac unit on as the day heats up (and I’m still at work). One time we had a power outage, and the unit had trouble reconnecting to my home WiFi. I called support, and they patiently walked me through it and fixed the problem quickly. Great service, great product! Highly recommend!