Contact eZhire Car Rental No Deposit Support

by Haya - AbuDhabi

I had a horrible experience with EZ Hire. I rented a car from them, everything was fine. My bank suspected suspicious activities bcz it was my first time using the company so they blocked my card for safety. EZ Hire immediately sent an email to a recovery company to collect the car without even calling me to see what the issue was. Once I realized what happened I immediately changed my cc details and updated my payment information. 4 days later I was leaving work and car suddenly and literally stopped in the middle of the road. Mind you this was Sept in AbuDhabi in the scorching heat. I called the first time, they said they will deal with this urgently, second time, third time, fourth time…they told me they had disabled the car from their end due to a communication issue! And after two hrs of waiting in the heat they asked me to wait one more hour for recovery to come. At that point I left the car at the side of the road with the key inside.
They are masters at collecting your money but a shear disaster case at providing services when they mistakenly disable your car for you. I would stear clear from this company as much as possible.

by RoshanPhilip

I rented a car from EZhire for almost an year. Let me start by giving them credit where it’s due. Their business model of a no deposit rental service is very good and is useful to a lot of people like me. And overall, the car was good and reasonably maintained.

But even the best laid plans need the right people to implement it. The following is the experience that really ruined my image of EZhire as a company.

It’s when I tried returning the car that everything went south. You would imagine that returning a car is a simple and straightforward task of booking a return date and informing the company a week ahead of time. But no, they are so badly organized that they not only didn’t send someone to pick up the car, but wasted 4 hours of my time telling me that someone was on the way to pick it up. In the end I had to return the car myself, and was even charged an extra days rent despite it not being my fault that they didn’t pick up the car.

The level of disorganization is astonishing. I’m actually really disappointed writing this review because the idea of this company is brilliant but their customer service strategy and lack of organization ruined it for me to the point that I’ll never be using their service nor would I recommend it to anyone I know.

by Leul2020

I used this service in Dubai while I am on my honeymoon, the service was ok they bring the car to my guest house. Before I left Dubai I ask them to give me if I have any extra bills like tickets, gas and so on they told me to wait three days and I called them they said I don’t have nothing to pay. After I came back from Dubai they start taking money believe it or not they take the money for consecutive 3 months I contact them they send me there on invoice not RTA invoice I check online if I have ticket or fines I don’t have nothing I even checked it there before I left. For 3 month no one don’t want give me a solution and keep taking money for no reason ...... disappointing the supervisor is horrible I don’t want use it anymore