eZhire Car Rental | No Deposit Reviews

I had a horrible experience with EZ Hire. I rented a car from them, everything was fine. My bank suspected suspicious activities bcz it was my first time using the company so they blocked my card for safety. EZ Hire immediately sent an email to a recovery company to collect the car without even calling me to see what the issue was. Once I realized what happened I immediately changed my cc details and updated my payment information. 4 days later I was leaving work and car suddenly and literally stopped in the middle of the road. Mind you this was Sept in AbuDhabi in the scorching heat. I called the first time, they said they will deal with this urgently, second time, third time, fourth time…they told me they had disabled the car from their end due to a communication issue! And after two hrs of waiting in the heat they asked me to wait one more hour for recovery to come. At that point I left the car at the side of the road with the key inside.
They are masters at collecting your money but a shear disaster case at providing services when they mistakenly disable your car for you. I would stear clear from this company as much as possible.

I rented a car from EZhire for almost an year. Let me start by giving them credit where it’s due. Their business model of a no deposit rental service is very good and is useful to a lot of people like me. And overall, the car was good and reasonably maintained.

But even the best laid plans need the right people to implement it. The following is the experience that really ruined my image of EZhire as a company.

It’s when I tried returning the car that everything went south. You would imagine that returning a car is a simple and straightforward task of booking a return date and informing the company a week ahead of time. But no, they are so badly organized that they not only didn’t send someone to pick up the car, but wasted 4 hours of my time telling me that someone was on the way to pick it up. In the end I had to return the car myself, and was even charged an extra days rent despite it not being my fault that they didn’t pick up the car.

The level of disorganization is astonishing. I’m actually really disappointed writing this review because the idea of this company is brilliant but their customer service strategy and lack of organization ruined it for me to the point that I’ll never be using their service nor would I recommend it to anyone I know.

This is my second time with EZHire and they continue to live up to my expectations. My car has been taken to the shop again and within 2 hours of booking through eZhireCarRentalNoDeposit my car was delivered to my home and we moved about our lives as usual. The same is true for the collection. The customer service is superb! They are courteous and quick to respond. This time I dealt with Muhammad Farzad and he made sure all went smoothly from delivery to collection. Now I don’t get stressed out anymore whenever my car is in the shop, thanks to EZHIRE!

As I stated, this has been a great and amazing experience for my wife and I. Ezhire was so quick to offer their services to me at an amazing price. Every time I needed something, they were there without hesitation. They offered a low rate deal, even when they had promotions, it was easy to apply for. The initial set up was SUPER quick and simple to do. Never waited for more than a few hours for a response if I needed anything. I most definitely recommend Ezhire to anyone whom want to experience a great experience! Thank you Ezhire!

I used this service in Dubai while I am on my honeymoon, the service was ok they bring the car to my guest house. Before I left Dubai I ask them to give me if I have any extra bills like tickets, gas and so on they told me to wait three days and I called them they said I don’t have nothing to pay. After I came back from Dubai they start taking money believe it or not they take the money for consecutive 3 months I contact them they send me there on invoice not RTA invoice I check online if I have ticket or fines I don’t have nothing I even checked it there before I left. For 3 month no one don’t want give me a solution and keep taking money for no reason ...... disappointing the supervisor is horrible I don’t want use it anymore

Good app and convenient. They deliver and come pick up the car. They have daily, weekly and monthly. The only thing I was not satisfied about them was how they always go to bank account and credit card and pull out money without your permission or knowing and they charged me for the same transaction a week later so I had to dispute it and eventually got my money back. Customer service is awesome!

I tried to book a car then they asked for several documents and I gave them then they said sorry we cant accepted your application because u have a USA credit Card and you are not from there. Then they ask a proof that I was there and I give them the proof but they are so rude and didn’t accept it. this is the dumbest reason to reject a booking.
Also, the costumer service team has lack of the required skills to deal with customers they are very rude
If there is a zero star I will give them -1 star

This is the worse car hire even, I have booked a 4x4, they confirmed, which was supposed to be dropped to my home, then they send a message saying it is not available and offered a sedan, so I said yes because I had no choice and no time. Waited for the delivery to come in the street. Called the number I had more than 20 times, no answer. Sent more than 5 WhatsApp messages, blue check is there and yet no reply. I lost my whole day trying to find an alternative. Never never again. Bad app, bad Service.

This is the best car rental app in Dubai. They give you quick call backs, there are no hidden fees or deposits. Hamza is a super star, they find solutions instead of giving you problems. I wouldn’t suggest using any other app or car rental company in Dubai.

The supervisor Hamza was amazing. He was very helpful and made sure we received our car own time. He made the whole experience with EZhire very efficient and made sure we were happy with the service. Thanks a lot Hamza!

I had provided my Map location on your app. However I can see other the party car rental company they do not have my location map. I am wondering if this could be shared with them in the future to facilitate the delivery and pickup.

App is OK, although chat with customer service sometimes freezes or never loads. The problem is with the company itself. It is dodgy, they used my credit card details to deduct expenses for a person who rented the car later! I was shocked to receive the info. and can't get a refund for the erroneously deducted amount 3 months later!! Beware, it's dodgy and you may never get your money back.

Well first I ordered a car what you was near to my location and then the deal was to pick it up and then they said to me the car wasn’t available you need to pick it up from different location at that location was it one hour from mine this management they need to manage themselves before they deal with people.

I had a great experience with this company. The agents were awesome and made it easy to rent a car. They bought the car to me and at the end of my reservation they came back and got the car. Thank you again EZHIRE you ROCK!

I liked the service. Rental and extending the contract is very easy. But delivery and Pickup service takes a lot of time. Please try to add more cars in your mussafah branch. Its not always convenient to travel to Abu dhabi mall for car pickup

Be careful. They charged me for an extra day of rental due to their ineffective process of picking up the car on time. They blamed the customer for not receiving a phone call from them while they were in route to pick up the car and therefore did not pick car up and turned around. They finally picked up the car 6 hrs later and charged me for an extra day...?

Easy to hire a vehicle. They deliver it to your door. Great service. I’m really very impressed because it was quick as well. The agent was really professional with me.

eZhireCarRentalNoDeposit is ridiculous, before it even lets you in the application it is asking for payment details and documents. So you don't get a chance to check their service and their app first.
This way your payment details and all documents are already saved with them regardless of you using the actual service.

The Team of assisting was really Amazing and well communicated also prices of the car rent is reasonable. will rent always from Ezhire

Easy to use application! Excellent support! Reasonable prices. No deposit! Recommend to use!

The car was fine from out side was not clean.