Contact Alamo Support

by Miss Appalled!!!

I’ve used Alamo for years because them along with Avis where the only companies that did not require a deposit when using your credit card but the other day I go to Avis at the Atlanta Hartsfield Airport to Rent-A-Car and the lady tells me that now you have to pay $100 deposit wow so then I’m like OK I just need to take one day off because I did not know I had to pay a deposit so she then tells me well I can’t do that because now it seems like you don’t have the money to pay for the car so we can’t let you remake a reservation....... are yu serious I absolutely cannot believe this lady just said this to me after I just told her I did not know that a deposit was required so how in the world does that mean I can’t pay for the car she clearly needs not to work in customer service and she supposedly was the supervisor I was so ready to walk away from that counter and never returned to Almo that I failed to get her name but I will never ever rent another car from that company again Avis is my new home for my all my rental needs!

by Handyandy,jr

App is horrible! Logged in with credentials I've had for years, app immediately recognized me and put up my name. Then screen dimmed and stupid circle went round and round and round and and never got anywhere. Couldn't even log out so just closed the app and tried again. Same deal second time. You've got to be kidding! Closed app again and just to be sure restarted my iPad. Surprise, surprise, my entire desk top had been totally rearranged! Thanks guy! Spent 15 minutes putting everything back where it belongs and deleted the app. Been renting from Alamo for at least 20 years but will never fall for their app again! Lot easier to rent their cars through the Costco app. That one at least works!

by Zoombba

The whole point of using the app is to make things fast and easy. I wanted to check in for my rental. But the app does not allow me to check in within the app and instead sends me to browser web page to do it. The browser then requires me to input all of my information manually even though I logged into the app using my Alamo account which already has my info. After entering my info manually, I was able to check in using the browser and then went back to the app where I had to re-enter my reservation number. After finding my reservation on the app, it doesn’t save it under my reservations so I have to do it manually each time. Very poorly written app.