Contact Budget Support

by SOS Magazine

If could give a zero rating I would. I prepaid for a car rental with this company for my quick trip to NY and thought that all was well. When I got to the airport location and went to pickup the car then they are telling me that I need a credit card so that they can hold a total of $250. I had one credit card on me at the time that didn’t have enough funds in it to cover cover the charges, my debit card that I use all the time had way more than enough to cover the charges they wanted to hold. Instead of using the debit card because the credit card didn’t have enough cash in it they straight out said that they can’t give me the vehicle, leaving me stranded at JFK airport. When I asked about a refund for the the car I had prepaid for I was told to call customer care and I would be refunded so I did. It’s been days now and I still can’t get back my money from this company. I will never be renting from them again and I will strongly encourage everyone to please be careful with them when renting a car especially when paying in advance. Ohh! and the other thing, they also run your credit which means that your credit score will take a hit, they had run my twice so I got a double hit on my score. What a price to pay and still no vehicle and was left stranded. DO NOT RENT FROM THIS COMPANY you’ve been warned.

by Bi[ce]sh

Budget is by far the worst rental car company available. They will ask you to submit the deposit for your entire trip/contract upfront but then ask you to do your contract all over at the rental facility. They will then add optional charges and update the contract telling you that your original credit card used to book the reservation is needed again to receive the car. They will tell you not to worry, this is a deposit and you will get your money back. This is FALSE, they have updated your pre-agreed contract with bogus optional charges, they will then ask you to sign to approve receiving the car on the credit card kiosk screen. Do not do this. Do not use Budget. They will at the end of your contract then refuse to remove the deposit because the optional charges were "agreed" to when you received the vehicle. Regardless of the original booking agreement. They will charge you to put gas in your rental even if you return it full. BUDGET IS A SCAM AND APPEARS CHEAPER BECAUSE OF FALSE ADVERTISING AND DUPLICATE CHARGES ADDED AFTER THE ORIGINAL BOOKING AGREEMENT.

by Rabdoss

DO NOT EVEN ATTEMPT TO USE BUDGET, (or Avis, they’re owned by the same people) THERES A REASON THEYRE CHEAP, BECAUSE THEY SWINDLE YOU OUT OF YOUR MONEY

Absolutely atrocious. I PREPAID for a vehicle online to have transportation at 11am to get to Orlando by 3pm this location calls me at 10am (for the record, they open at 8am) to tell me the don’t have a SINGLE vehicle available for me to pick up today, nor do ANY of their locations. Wasted 4 hours of my day researching car rental companies to end up using budget, Not only did they not give me a vehicle or transfer me to a nearby location, THEY SAID THE MANAGER WAS DRIVING AROUND LOOKING FOR A VEHICLE. What was he gonna do? Tow the car back to their location for me??? They don’t know about phones...? Worst service and company I have ever dealt with in my life, save yourself a headache, use enterprise, hertz, or walk for God’s sake, ANYTHING BUT BUDGET.

Not to mention they said “their systems aren’t in correlation with their app.” Well I used their website too, and I was able to proceed to checkout though they had NOTHING available. Just save yourself time, and a headache