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Company Name: Avis Budget Group
About: Avis Budget Group offers professionals and individuals with vehicle rental and sharing services.
Headquarters: Parsippany, New Jersey, United States.
Budget Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Avis Budget Group
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Contact e-Mail: [email protected]
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E-Mail: [email protected]
Website: 🌍 Visit Budget Car Rental Website
Privacy Policy: https://www.budget.com/en/legal-documents/privacy-notice
Developer: Avis Budget Group, Inc.
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6 Most reported problems 😔💔
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Rental agreement number 788-805-6290, pick up location was San Jose airport on August 29, 2024. We returned it today to New Haven airport as agreed with one exception, we were due to return it several days ago, but we were stuck and unable to drive it on any days that it rained as the tires were unsafe slicks on the front of the car. Very unhappy that I was rented a long-term one month rental vehicle with bald tires. I don’t feel I should have to pay for the extra days that we sat waiting for the weather to clear so we could travel. I look forward to receiving a return reply quickly , and a satisfactory reply. Sincerely. Frank a. Iannotti and Betty Iannotti.
Good morning, I really don't know what this is, I didn't sign up for anything and you guys took €59.00 from the bank. How is this possible? I want my money back and cancel everything you guys are doing, because if not I'm going to the police.
Trip is for kids
by SOS Magazine
If could give a zero rating I would. I prepaid for a car rental with this company for my quick trip to NY and thought that all was well. When I got to the airport location and went to pickup the car then they are telling me that I need a credit card so that they can hold a total of $250. I had one credit card on me at the time that didn’t have enough funds in it to cover cover the charges, my debit card that I use all the time had way more than enough to cover the charges they wanted to hold. Instead of using the debit card because the credit card didn’t have enough cash in it they straight out said that they can’t give me the vehicle, leaving me stranded at JFK airport. When I asked about a refund for the the car I had prepaid for I was told to call customer care and I would be refunded so I did. It’s been days now and I still can’t get back my money from this company. I will never be renting from them again and I will strongly encourage everyone to please be careful with them when renting a car especially when paying in advance. Ohh! and the other thing, they also run your credit which means that your credit score will take a hit, they had run my twice so I got a double hit on my score. What a price to pay and still no vehicle and was left stranded. DO NOT RENT FROM THIS COMPANY you’ve been warned.
Hidden Fees and Double Charges
by Bi[ce]sh
Budget is by far the worst rental car company available. They will ask you to submit the deposit for your entire trip/contract upfront but then ask you to do your contract all over at the rental facility. They will then add optional charges and update the contract telling you that your original credit card used to book the reservation is needed again to receive the car. They will tell you not to worry, this is a deposit and you will get your money back. This is FALSE, they have updated your pre-agreed contract with bogus optional charges, they will then ask you to sign to approve receiving the car on the credit card kiosk screen. Do not do this. Do not use Budget. They will at the end of your contract then refuse to remove the deposit because the optional charges were "agreed" to when you received the vehicle. Regardless of the original booking agreement. They will charge you to put gas in your rental even if you return it full. BUDGET IS A SCAM AND APPEARS CHEAPER BECAUSE OF FALSE ADVERTISING AND DUPLICATE CHARGES ADDED AFTER THE ORIGINAL BOOKING AGREEMENT.
Absolutely worst service I have ever experienced
by Rabdoss
DO NOT EVEN ATTEMPT TO USE BUDGET, (or Avis, they’re owned by the same people) THERES A REASON THEYRE CHEAP, BECAUSE THEY SWINDLE YOU OUT OF YOUR MONEY
Absolutely atrocious. I PREPAID for a vehicle online to have transportation at 11am to get to Orlando by 3pm this location calls me at 10am (for the record, they open at 8am) to tell me the don’t have a SINGLE vehicle available for me to pick up today, nor do ANY of their locations. Wasted 4 hours of my day researching car rental companies to end up using budget, Not only did they not give me a vehicle or transfer me to a nearby location, THEY SAID THE MANAGER WAS DRIVING AROUND LOOKING FOR A VEHICLE. What was he gonna do? Tow the car back to their location for me??? They don’t know about phones...? Worst service and company I have ever dealt with in my life, save yourself a headache, use enterprise, hertz, or walk for God’s sake, ANYTHING BUT BUDGET.
Not to mention they said “their systems aren’t in correlation with their app.” Well I used their website too, and I was able to proceed to checkout though they had NOTHING available. Just save yourself time, and a headache
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