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This is the 2nd time I’ve rented a car from AVIS & EVERY car I’ve ever gotten has been run down. Today I picked up a car & rep said there wasn’t any damages to it. After getting into the car, not only did it have chips on the bumper but the drivers seat seems broken (I went back into the location to info rep. & he said there weren’t any more cars. The car is suppose to be an upgrade and it rides HARD like there’s a problem with the tires, it pulls to 1 side as if it needs an alignment, it rumbles & accelerates hard as if there is a problem with the transmission. I had to wait over 45 min. for the rep because he was cleaning cars. Waiting caused need to be late for some very important meetings. Therefore, I had no choice but to leave in this broken down car. The last car I rented was a nice full size car with lots of upgrades ( unlike this one) but, it was obvious someone had smoked in it. I drove it out of town by myself at night and I wasn’t sure the car would make it. When I got to Atlanta I had to switch the car out & it wasn’t any better. This will be the last time I will rent a car from AVIS until they begin to get newer & better fleets of cars.

I booked a prepaid car using this app.. I arrive after taking a $30 Uber to get there and am informed they “can’t” rent to me. Keep in mind I am a preferred member with over 60 rentals this year alone. I was then directed to call customer service to return my car. I asked for the number and the response was “this avis site doesn’t have a customer service number call the number that’s on your email.” When I then showed this “avis agent” that the number on my email to call for issues was in fact her local branch’s direct number. Still no help.. finally I was able to google avis customer service and get through to the billing department and get a refund. This did not help the situation as I was at this location with a newborn baby and a rude Avis agent. After a little research I’ve seen several complaints about this specific location. Rock hill galleria is a privately owned franchise and they constantly have complaints about the owner himself being just as rude. Why avis hasn’t stripped him of his ability to ruin their name? I have no idea and until this rude, inconsiderate, and poorly ran Avis is not allowed to use their name I will never rent from you again.

This applications setup process is totally broken and non-obvious. It automatically latches an email address without means of changing it. It grabbed my personal email rather than work. The app on first use has a giant create account button (80% of the screen) there is also a create account with wizard number. But if one has ever logged into the website, the apparent correct action is none of the above. Instead, one clicks the tiny login button. The error messages associated with try to create an ‘App’ account, when one already has.a website account are woeful. (The are apparently one in the same, but the error message doesn’t say, an account already exists, it says “parameter error’.. the AVIS customer support attached to the error messages was woeful. The initial screen shows a primary create new account button, or a create account with wizard number. If you already have an account, use neither, use the login button at top right. And then, in spite of prompts use only account name, not the promoted for wizard number. On a 2 to 19 scale, this app is -1 waste of time. Truly BAD, BAD, BAD. On a scale of 1 to 10, thirds account setup pages are a zero. Not to mention the use of 0’s embedded into alpha strings so users cannot tell if a given character is a zero or an ‘O’. AVUS truly gets a total fail on this app. It is as if the app was never field tested with real customers, just pure junk.