Contact Getaround Support

I rented a 2020 Nissan Altima from this app one Saturday afternoon until Monday well the transmission ended up failing 7hrs into the trip I reached out to customer service (there’s not a phone #) for you to call regarding these people cars but I digress. Anyway the transmission went out so I drove it to my house they told me they wanted me to pay to have the car towed back to the owner and once he checked the car out I would maybe probably they weren’t for sure get a refund, My main issue was would I be able to get refunded because the car malfunctioned 7hrs into my trip it’s been a week and I haven’t even so much as received a email from them. I never received any information about this issue I was never refunded nor compensated for the issue regarding the transmission going out on the vehicle 7 hours after my rental started, I submitted pictures they even made me check the oil and send a picture I also risked my life driving the raggedy car back to the owner. I paid to have the car from Saturday until Monday morning but the car transmission failed 7 hours into the rental and NO ONE HAS REACHED OUT TO ME. I will be forwarding all emails between us to the BBB aswell as my attorney regarding this matter. Since this company has not tried to reach out to me. P.s all the cars in Dallas smell like weed Update, so it’s been well over a week I haven’t heard anything back from Getaround, there is no phone number to call them and they will not respond to your emails.

I rented a car and took it about 100 miles to another town for a day trip. I refueled in said town and just as I put my foot on the brake the brake line pops. I call Getaround support (which you can only call them if you have an active reservation) and explain that my brakes no longer worked and she told me it must’ve been me needing brake fluid and that she had to call the owner so I can replace it. This was my 2nd customer service rep. After I inspected further I found brake fluid leaking and knew I had no brakes. Called my 3rd rep to try and repost that I cannot drive the car and she did not listen and said that I have to wait for confirmation to buy brake fluid to refill the car (customer service rep 3). So 4 hours later and 4 reps later I finally get told that they will call a tow truck and that I could go home and that everything will be handled. I waited 4.5 hours in total for help, got useless help from 6 different customer service reps, and they ended up towing the car 5 MINUTES DOWN THE ROAD from where it was broken down so I could’ve taken it there when the issues first started but no they didn’t wanna lose money. Oh yes and now that I’m trying to get a refund since this all happened on the first day of renting the car, it’s only through email you cannot call them if you don’t have a reservation. After I get my money back I will never us this service again and I’ll never recommend them to anyone

I would not recommend this app to anyone. Getaround is a practice with very poor customer service—there are no addresses to refer to and no phone numbers, so the only way to contact them is through email. Getaround and a car owner associated with them is currently withholding my wallet with important information inside from me. I dropped it in one of the vehicles my sister borrowed and, despite our efforts, the company insisted that we pay $866 to rent the car again, a raised price due to alleged damages that I have nothing to do with. This is included in their Terms of Services, yet I never agreed to any of that. I did not rent the vehicle nor have I used the app, yet the company continues to insist on an absurd payment for my property back. After conversing through emails, Getaround has decided that my sister, the renter, is no longer allowed to access the Getaround platform as a result of a “routine audit”. This happens during the support ticket for the retrieval of my wallet back. Meaning, if she did decide to attempt to rent the vehicle again for $866, this would no longer be an option, as she is prohibited from using the platform. I have tried contacting the company myself, but once they realized I was not the customer, they stopped emailing me. I am missing several items crucial to my identification yet this company does not care when they do not get their money.