AxisCare Reviews

My phone either did an update that deleted AxisCare or my granddaughter accidentally deleted it. Well upon downloading it again and signing in etc., doesn’t recognize server number. I can’t get in and required to now clock in and out on clients phone which they hate. You have to call a 1 800 number. The other issue I had before the deletion and redownload is it’s not flexible. You can’t clockout if you’re at a store and your shift is done and guardian came to pick person up etc. You have to be at the homesite to clock in and out. Well I’m my situation, that’s not always the case. The other thing is the phone that I clock in and out on when app not working or away from homesite is the clients husband. What if I dropped client off at her sisters and her husband is not around? My shift is then over, I couldn’t clock out because I’m not near the homesite and I have to use clients phone to clock out which is her husbands number. And it goes the same if I pick her up somewhere and her husband is not near, can’t clock in. Very not flexible. Then because the company can’t electronically verify, I don’t get paid. I do not suggest AxisCare for the home health field. Not flexible enough.

The company we worked for switch to AxisCare in an effort to make things easier for its employees; it’s anything but.

Firstly, there is no way to see a running total of hours worked for the week. You can’t even see how many hours you’ve worked on a shift, you have to count yourself.

Secondly if you have your shift extended, you HAVE to clock out at your original time or else AxisCare will automatically clock you out. Other time keeping apps will just adjust your out time, but not this one. I keep having to fill out a form with my employer to get my hours fixed because AxisCare decided I shouldn’t be paid.

Finally there is zero option for you to contact anyone through AxisCare. My employer can send me messages, but I can’t respond or make a message to them through AxisCare.

If you are considering AxisCare for your brand avoid at all costs. It will make life significantly worse for your employees.

I don’t care for AxisCare as an employee that has to use it sometimes clocking in or out can be a pain. I think it should go off our hours schedule. Like if your schedule with a client from 8-12 but show up at 8:15 then you should be able to hit clock in with out calling the office all the time and if the person is able to stay the 15 minutes they was late then it should let them clock out at 12:15. It would be so much easier then calling the office all the time. So make it to where if the client gets 4 hours that day then that’s all you can clock in or out for. Or make it to where you get a 30 minute time frame. Then if your not clocked in within the 30 mins then have people contact their office.
Example: you have a client on your schedule from 8-12(4hours) you show up at 8:15 then you should be able to clock in but clock out no later then 12:15.
Sometimes the little 3-5 minutes give is not enough. Especially if you have a client like mine that likes to say I need to go to the bathroom as your getting ready to leave.

I have iPhone XR running iOS 14.6. I have a huge amount of available space. this app was running fine until Wednesday. What happened to this app? What changed? AxisCare will not run at all! I deleted it, downloaded it again then rebooted my phone several times and it still does not work. The ONLY way this app will work is if I turn off my phone then turn it back on, then open this app. If I close the this app and try to reopen, all I get is a white screen with this app symbol. If I need to see a schedule change or actually clock in or out, I cannot. I have to reboot my phone. Any and all help or guidance is welcomed.

I used AxisCare daily for work. My job tracks my hours , GPS for travel and its how we communicate daily to keep informed on the health and well being of out clients. How are we supposed to accurately chart and or communicate if AxisCare doesn't work half the time . And for myself personally i cannot afford to miss any hours from my paycheck but AxisCare seems to always get some hours out of me monthly, because half the time it displays the wrong clock in time or the Apps Offline for whatever reason and i cant clock in at all. Super frustrating. This is the 3rd app that we have used within my company and i think its the worse .

I’ve had AxisCare for work as a caregiver almost a year now & for about the first few months it worked w/o issue…but then periodically (every week) I have issues with AxisCare & so much so that I am getting fed up even trying! I am on a WiFi connection but it will give me an error message saying “Device is offline” when it clearly is not! So I’ve had to keep on & on & on opening & closing AxisCare trying to either clock in or out, record notes, etc. I REALLY hope AxisCare is free to employers bc it’s needs A LOT OF BUG FIXES!!! Even right after I update AxisCare it will still either tell me I’m offline or won’t open & just keeps on and on & ON trying to connect but never does! I am going to talk to my boss & see if there is another similar app we can use as caregivers that is more reliable than this one. It seriously drives me insane bc it’s a toss up daily to see if it’s going work when I go to clock in

This problem didn’t happen before, but the past 5 days my app has been slow and takes atleast 5 to 10 minutes to load which affects me by taking away traveling time or not being able to quickly see what I need to get done. Plus by the time the visits load it ends up being clocked in at a later time when reality i was just struggling and waiting for the page to load while I’m at the visit already.

Good for the most part. Everytime an alert is sent to me it is sent once and then sent again less than 30 minutes later. If I get more than 1 notification in a row the notification icon on my phone doesn’t go away. I have to wait until I receive another notification for it to finally go away once I open the new alert or message, or I have to delete AxisCare and reinstall it JUST to make the notification icon go away and it is honestly such a hassle because I always have a little “1” icon on AxisCare in the Home Screen. I know a lot of people hate seeing notifications and there is always a notification icon no matter what I do.

Axis is an easy to learn app that allows you to keep track of your clients history. It does have a couple glitches. One issue is that the addresses aren’t always the same when it switches from AxisCare to the mapping service. Another issue is that you can be in the house and it won’t let you clock in because it says you’re too far away from the home. The final issue that I’ve noticed is, if you do back to back shifts, other people don’t always get to see your second shift notes. The main office can, but other healthcare workers, trying to read up on the clients history, don’t get to see them.

That being said, it is an easy to use app that has a lot of great functions, andis extremely easy to use.

AxisCare is good but if they made a versions for the Admin it would be 10x better! This would include allowing them to adjust schedules and make changes on the go. It’s hard to use AxisCare through a browser when you just happen to be out of the office. It’s really easy to navigate but that feature would make it 10x easier on the Admin team!! Hope this feature becomes available soon!

Please!!!! Give the option to view your schedule in AxisCare on a monthly calendar!!!!!! Or even weekly!!!! It is so frustrating scrolling back & forth between days to review your schedule, it gets so confusing. Also, I find it very inconvenient I have to use a link in browser to view a monthly calendar, which you only have access to once admin sends to you directly- doesn’t automatically update either!

Since the last update AxisCare is no longer showing me recent and upcoming visits; I have to go to the calendar now to clock in. This isn’t a huge issue for me since I have a regular schedule that I’ve memorized but I imagine this could cause issues for caregivers that do not have regular schedules, and I’d hate to think someone would end up not receiving care because AxisCare didn’t display the visit.

I don’t know if it’s up to the company you work for but whenever you click change availability it sends you directly to chat with the office or your scheduler, while that is fine I think there should also be an option for the caregiver to choose which days they are open for the following month & to have a cut off of when to turn in the availability so that the scheduler also has time to work with your needs for that month! It takes calling or going to the office off the list of things you need to do as well!

I think AxisCare is very easy to use and very straightforward. My only issue is when there is a new notification, when you view the notification and have exited out the little icon won’t go away. It keeps telling you there is a new notification even when you have gone through every screen and marked everything as seen it’s still there. Otherwise it’s great! Haha

My client has a lot of appointments and I am not always able to clock out because I am away from home. Also taking him to run errands. It would be nice to be able to clock out when I have him away from his home taking care of his business. He is always with me, because it is for him. He lives in a small town, therefore we have to travel sometimes to Marietta or Atlanta.

Mostly solid; wish there was a way to hit select all instead of always having to hit all of the ADLs, which I do every single day without fail. It’s not like I’m going to skip one. Just wish there was an option for that. in every other way it is an incredibly convenient tool for reporting caregiving activities and I am grateful for it.

I like Axis App. It easy to operate and it helps you see your assignment right on spot. Punching in and out is so simple. It keeps you on track to see the different assignments available. Axis is a good devise indeed. Even if you are not a technology expert you can easily get along working with Axis. I’d have loved if our hours worked and paystubs showed on AxisCare too individually.

The system is all in one to support the needs of the client. We can leave notes for staff and family members. The system also provides a list of possible task that may apply to your shift work. I also like signing in and out through the system.

I would like to recommend an upgrade to the system. To allow the caregivers to leave notes for each other. This will allow the caregiver the opportunity to better serve the client.

Axis care is one of the best portal that possesses the exactness of the lock in and lock out hours with an additional chance to accept the attendance. The ADLs and notes to be written for the Recipients helps the authorities records of the alterations in the recipient’s health. Moreover it has lot to teach the freshly recruited employees. I admire the zeal with which the work done in daily schedule is conducted. Thanks and regards to the axis care family.

Its a app is ok but the only thing I don’t like about it is that we have to be exactly at the address to clock in or out and other wise I have to call the office to be clocked in or out or also if in the office don have the correct address is a little of a big deal.