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by AppNotFlexible

My phone either did an update that deleted the app or my granddaughter accidentally deleted it. Well upon downloading it again and signing in etc., doesn’t recognize server number. I can’t get in and required to now clock in and out on clients phone which they hate. You have to call a 1 800 number. The other issue I had before the deletion and redownload is it’s not flexible. You can’t clockout if you’re at a store and your shift is done and guardian came to pick person up etc. You have to be at the homesite to clock in and out. Well I’m my situation, that’s not always the case. The other thing is the phone that I clock in and out on when app not working or away from homesite is the clients husband. What if I dropped client off at her sisters and her husband is not around? My shift is then over, I couldn’t clock out because I’m not near the homesite and I have to use clients phone to clock out which is her husbands number. And it goes the same if I pick her up somewhere and her husband is not near, can’t clock in. Very not flexible. Then because the company can’t electronically verify, I don’t get paid. I do not suggest this app for the home health field. Not flexible enough.

by Mommaof321

I don’t care for this app as an employee that has to use it sometimes clocking in or out can be a pain. I think it should go off our hours schedule. Like if your schedule with a client from 8-12 but show up at 8:15 then you should be able to hit clock in with out calling the office all the time and if the person is able to stay the 15 minutes they was late then it should let them clock out at 12:15. It would be so much easier then calling the office all the time. So make it to where if the client gets 4 hours that day then that’s all you can clock in or out for. Or make it to where you get a 30 minute time frame. Then if your not clocked in within the 30 mins then have people contact their office.
Example: you have a client on your schedule from 8-12(4hours) you show up at 8:15 then you should be able to clock in but clock out no later then 12:15.
Sometimes the little 3-5 minutes give is not enough. Especially if you have a client like mine that likes to say I need to go to the bathroom as your getting ready to leave.

by Almkchop77

I’ve had this app for work as a caregiver almost a year now & for about the first few months it worked w/o issue…but then periodically (every week) I have issues with this app & so much so that I am getting fed up even trying! I am on a WiFi connection but it will give me an error message saying “Device is offline” when it clearly is not! So I’ve had to keep on & on & on opening & closing the app trying to either clock in or out, record notes, etc. I REALLY hope this app is free to employers bc it’s needs A LOT OF BUG FIXES!!! Even right after I update the app it will still either tell me I’m offline or won’t open & just keeps on and on & ON trying to connect but never does! I am going to talk to my boss & see if there is another similar app we can use as caregivers that is more reliable than this one. It seriously drives me insane bc it’s a toss up daily to see if it’s going work when I go to clock in