IONOS Reviews

by Arash Bahrami

They will sometimes double charge you without sending an invoice and say the reason and say it will be refunded to your account next month ( big lier ). I do not know who to complain to. They block your account and make your information and domain inaccessible without any explanation. Support will not respond to your email or phone in any way if there is a problem with your account. And finally you auction your time and money with this company. You can not back up more than 1 GB of data and more than 100,000 files, and the support section does not back up for you. This means that your information is locked with this company. Gives you an error message when you want to zip data from more than 100,000 files after 5 minutes. Funny isn’t it !!! I’ve lost my data after 3 years and no one responsible and reply to my request of backup.

by Fluffyrn

Horrible customer service. 19 reps 10 calls. Disconnects. Hang ups. Rude. Rude. Terrible. Calls sent to overseas call center and they are horrible! You finally get an English speaking and the call gets disconnected. In the middle of live chat it disconnects. Hours into trying to get customer support and 19 people now and all I have done is waste my time on this company and the terrible service. Still on the phone after hours. Still getting nowhere. Hoping this call doesn’t disconnect or they don’t hang up on you! Worst experience ever! The site doesn’t work. It is chaos. Circle. Things don’t go thru. You have to repeat actions over and over because they don’t take. But don’t count on customer service. That is another waste of time repeating actions

by Iammhekel

i registered on this app to use a specific e-commerce platform.. so far,I've managed to raise my blood pressure and that was about it. I am very apt in web design and service and I donis see round and round and round adding more prop what are you to add more products but never letting you as the website unless you pay for their service. I already paid for your service.I don't need a starterBeginners website builder. I need my files. So that I can do my own programming. It's set up where it talks when she jumped right into analyzing your website and the statistics and I am frustrated because I don't even have the pages writtenyet. So I don't care about the statistics for my presents online because I haven't got to do anything yet.

by Kingthi

I had this account for almost a year, i was not able to even use my email , i paid for it for 3 years not understanding fully what the purpose of everything being offered to me was actually for, almost a year in WITHOUT using IONOS or the invisible email i OWE them $80 thats not fair, i need my secured email which the use was not possible the entire time as IONOS is difficult to navigate and only keeps offering to sell your product . I never used this email to its full potential but these people got almost $60 off my hard earned money, DO NOT USE. She tried hard to help me. The system is confusing and difficult to use. Gotta be a tech guru almost . Smh i WANT MY MONEY BACK

by _KEM_

IONOS used to be handy for checking various details of your account. It was very nice if you needed to call support.

Unfortunately only a few of the options still work and even those lead to errors before you are actually able to complete a task. Using it to contact support no longer works so until they release an update that restores all of the old functionality you should give a one star review then delete three app.

I think it is time for me to find a new vendor anyway. The new plan they transitioned me into isn't even close to the features offered by my old plan.

by Scottefowler

I used them for almost 10 years. My credit card needed updating which I did. They didn’t process the new card I updated. My website was taken down and sent to collections over $41. My sites been down for 4 days after I paid collections. It’s now Memorial Day weekend my busiest week of all and I am getting nothing. Unfortunately the format they send their emails goes to my spam folder. The fact they couldn’t take another payment directly to avoid this was ridiculous. I expect a lot more from a tech company that’s automated.

by Holyduck0xx9

I just joined a few days ago, and I contacted customer support and it just cold. So I chatted with someone and waited a couple minutes no response. Then when I finally said Hello? Guess what the agent said? “Yes.” Just that one word lol. Nope I can only imagine what would happen if I actually needed emergency help. Just overall bad, extremely cold customer service, it felt like she was being bothered by me reaching out for support so she doesn’t have to worry about me troubling her anymore cause I just canceled my domain and switched to google ✌🏽

by Davviidd

I never ever ever leave reviews.. but as someone who’s been a customer of 1&1 since 2012.. this is just pathetic.

Operating IONOS is equivalent to opening a desktop version of a website on your phone... it scales horrendously, forcing you to scroll around with your fingers to find what you’re looking for on a page.

Honestly, this is probably the last straw for me.. if you can’t even make a basic mobile app after all these years, I don’t think there’s much future left in this company.

by Itisstupidtoneedanickname

Don’t keep asking for a rating when a person is spending hours fumbling through your business trying to make it work. Surely you can program this “rate us” thing to not keep appearing every time a person tries a different approach to solve their problem. Sorry, but just frustrated trying to make your system work... and, yes, I know it is my own ignorance causing the problem, but please quit asking for ratings while I am struggling!

by Severely Irked

There’s absolutely no way for me to add anything— images, new text. I can only edit what’s already existing on the website, with the exception of needing to delete elements. I have to do everything from my desktop computer! There is no point in even having IONOS! It’s exactly the same on Safari mobile for me. Can’t edit text, it’s useless, and I’m paying way too much a month for this trash. Get with it, 1&1. You used to be great, and now the platform is absolutely terrible.

by Txofie

App was working fine when I downloaded it a few weeks ago, but all of a sudden everything is in German and it doesn't recognize my user name & password.

Tried deleting IONOS and down loading it again, but it is still in German. Called the phone support line and they didn't know how to fix it. Ended up deleting IONOS . Went from a 4star to a 1star. If you fix this, would be happy to use it again!

by Hippypants5

1and1 has not been my domain or website host since 2014. As long as they have some kind of access to ur bank account and, or, your Paypal account, they will charge you for services that they undoubtedly know are not authentic nor legitimate. They have been charging me an exorbitant amount of money without my knowledge, until recently when I saw my account had repeat charges since 2014 to date.

by Tadaia

I’ve had my account for years (1&1) due to having several established email addresses. The spam filter is subpar. IONOS is cumbersome and aggravating for checking and managing emails (I spend an hour just digging emails out of the spam folder and marking them as safe). The price increases for basic services are getting out of hand. Not recommended.

by LknJen

I have no complaints other than the fact that I’m always on the road and it’s extremely difficult to check my email from the this app app. Your representatives offered to help last year by telling me to run it through Google. The reason I have this app is because I don’t want to run my email through Google. I’m almost at the point where I’m going to switch to another company. Thank you

Jen Dininny

by Eyes^2

When it isn’t the best I’ll move on for web site creation but this tool is amazing on the iPad Pro and I won’t be changing for a few decades…. Domain hosting is reasonable as well.

by ReaL Mu$ic

No matter the purpose of IONOS landing in my lap. This has been a very enjoyable app! Determining AR and AP is difficult other than that the experience has been good. High Drive hangs up on my laptop!

by Jormih

Easy and amazing service! Thank u
Smart tools and very simples to use. + customer service from the team it’s the best! Always there..... 👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼 looking forward to grow this section ( media etc ) with y

👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼

by Footfixer

This is my first crack at doing a website. After a little bit of a learning curve using the editor I think I’ve got a decent little site. The templates look great but all are kinda similar in a lot of ways. You can enter HTML if needed, and there’s a developer mode for advanced users. Extra features tend to be at extra cost; my .99¢/mo site only includes one email address for example. Search engine optimization is another added cost item but seems reasonable for what gets done. I used a third party site to register my domain, so if I need to move the site it should’ve too hard. All told I think there’s pretty good value here. You pretty much can’t lose.

by Raorains

IONOS is alright. But there are so many problems, starting with it often tells me I have limited access to features sometimes because it thinks I’m on a mobile device sometimes and a desktop other times; it also tells me I can’t use certain features because the cookies is disabled, but I have all my cookie permissions allowed; and lastly, if it disconnects at all, it won’t save any progress until I close out and open it back up. I went almost an hour and previewed my page and all of it was gone. But it is nice being able to edit on the go!

by Frenchy L2

I really appreciate one&one’s product. I’m a rookie at webpage design, but I feel that one&one provides services that are intuitive to use for the uninitiated. I have a great website that I’ve made using their services. My business has gone up and I’m in control.

by OT182

This company will just keep adding services without notifying you. Even after email them asking them to stop no response. After canceling multiple Domain I still got charged for the new and did not get reimbursed Stay away from this company if you use this them check your invoice every month for small add on ( $2 to $16). If you pay by auto pay BEWARE!!!

by Katarina@coi

Can’t check any of my emails because your app is not compatible with my phone—meaning I can see who has emailed me when I log in but due to the shape of the screen I cannot actually read ANY of my emails. Is IONOS not meant for a mobile device?? I have an IPhone 6 so surely the issue is not my phone. What good is an app that is not usable with a mobile device???

by Oo Kook

Last thing I wanna do is sit on the phone with customer service.
This is one of the worst mistakes I made us buying a website needs people because I can’t even edit it I’ve been trying to build a website for over six hours

I’m tired his companies offer you very little nothing

by Brendt

IONOS offers a lot of options and works well albeit a little slow.

by Marcus-valencia

So much better than the slow web interface I had been using. Well designed interface.

by Chill07

It took some “getting use to” and discovering how to edit was not as simple as I thought but I enjoy IONOS overall!

by Ebouy

This is clearly just a window into the website, not an actual iOS app.