Contact IONOS Support

They will sometimes double charge you without sending an invoice and say the reason and say it will be refunded to your account next month ( big lier ). I do not know who to complain to. They block your account and make your information and domain inaccessible without any explanation. Support will not respond to your email or phone in any way if there is a problem with your account. And finally you auction your time and money with this company. You can not back up more than 1 GB of data and more than 100,000 files, and the support section does not back up for you. This means that your information is locked with this company. Gives you an error message when you want to zip data from more than 100,000 files after 5 minutes. Funny isn’t it !!! I’ve lost my data after 3 years and no one responsible and reply to my request of backup.

Horrible customer service. 19 reps 10 calls. Disconnects. Hang ups. Rude. Rude. Terrible. Calls sent to overseas call center and they are horrible! You finally get an English speaking and the call gets disconnected. In the middle of live chat it disconnects. Hours into trying to get customer support and 19 people now and all I have done is waste my time on this company and the terrible service. Still on the phone after hours. Still getting nowhere. Hoping this call doesn’t disconnect or they don’t hang up on you! Worst experience ever! The site doesn’t work. It is chaos. Circle. Things don’t go thru. You have to repeat actions over and over because they don’t take. But don’t count on customer service. That is another waste of time repeating actions

i registered on ionos to use a specific e-commerce platform.. so far,I've managed to raise my blood pressure and that was about it. I am very apt in web design and service and I donis see round and round and round adding more prop what are you to add more products but never letting you as the website unless you pay for their service. I already paid for your service.I don't need a starterBeginners website builder. I need my files. So that I can do my own programming. It's set up where it talks when she jumped right into analyzing your website and the statistics and I am frustrated because I don't even have the pages writtenyet. So I don't care about the statistics for my presents online because I haven't got to do anything yet.