Hong Kong Disneyland Reviews

Hong Kong Disneyland Reviews

Published by on 2026-01-15

🏷️ About: Download the official app for Hong Kong Disneyland! Enhance your next visit with an enchanting mobile experience. See approximate wait times for attractions, browse the park map, see schedules and much more! - Check Wait Times: See attraction approximate wait times at a glance and make better use of time in your adventure.


       


Is Hong Kong Disneyland Safe to Use?

We Investigate the app owner's website (Hongkongdisneyland.com), verify their legitimacy, and uncover hidden scams and complaints.


Overall Customer Experience 😎


😎 Positive experience
66.7%

🤬 Negative experience
33.3%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 5,981 combined software reviews.

Is Hong Kong Disneyland Safe?
Hong Kong Disneyland is very safe to use.
66.7/100

  Safety Analysis »»

Is Hong Kong Disneyland Legit?
Hong Kong Disneyland looks authentic and legitimate.
66.7/100



Read 20 Customer Service Reviews 😠💢

4.6 out of 5
Glorified map

Everything is all about QR codes in HK. You’d think it would be the same at HK Disneyland but it really isn’t. HongKongDisneyland is just a glorified map and nothing else.

Can’t link tickets/passes to it.

Can’t order food.

Can’t link a DAS pass. They’ll give you a piece of paper that they sometimes stamp.

Can’t link photos to it. They have a separate app for that and it is not intuitive at all.

Nearly every option/link in HongKongDisneyland will exit HongKongDisneyland and open your web browser that directs you to the main website.

The Disneyland (Anaheim) app is so intuitive and really ahead of its time that it completely blows my mind how absolutely frustrating, useless, and behind on technology the HK Disneyland app is. Especially given how everything is so QR reliant in Hong Kong. A paper map is less frustrating and easier to navigate than HongKongDisneyland.

Ticket reference number works for kids tickets, not adults

I am trying to reserve admission and our ticket reference numbers work for the kids tickets but not for the adult tickets. This is frustrating.

if you’re just gonna open everything in a browser, why make an app

This is BY FAR, the worst Disney App of all the Disneylands in the world… BY. FAR.

Can’t connect to US Disney account

HK Disney app doesn’t allow to connect to US Disney app account. The Disney app should all link with one email or mobile login!

Login

Still waiting for reset info after an hour

Why is it so complicated?!

The apps are very difficult to navigate. The website and HongKongDisneyland don’t seem to communicate very well. HongKongDisneyland is more frustration than help.

Garbage Map

It takes ages to update the map after the World of Frozen is open to public.

Why don’t you just close the park forever if HongKongDisneyland is that useless?

China Disney hates Americans

They do everything possible to not be helpful. They do not link external tickets. Do not take us credit cards. Do not let you in without passport (not normal for a us person to carry a passport). Phone battery rental is only for Chinese persons. They exclude Americans. It is insane how poorly Americans are treated at Disneyland in China!

Shut it down

Half of 8 is down today. You may as well shut the rest of it. The rides are bastardized copy’s of rides that used to be good.
Go to universal instead.
Got ripped off today.

Rides closed for presumably bad weather

Most of the rides were closed in the afternoon even though the sun was shining! Staff didn't speak English and couldn't offer any explanation

Map not loading

Currently the map isn’t loading. Even after reinstalling HongKongDisneyland .

Complicated

Very difficult to understand

Love the app but….

After the update, I can’t access the “manage your visit” tab and reserve dates.

App is ok

Attractions could use more info. App was very slow to load the map but seems better now

Need more info on restaurants and details on sign up events like Jedi training

HongKongDisneyland works pretty well for what it has on it,
Ride info, show times, etc. but it could use more details on its descriptions about the shows and restaurants including how early you need to get to a show, parade/event route/locations and restaurant menus, etc. descriptions are very general so it's hard to tell what to expect. App works well for ride wait times, etc though.

Need Help

Having trouble using app and can't find Help!

Too crowded during Chinese New Year!

Long lines for everything, including food. Very accommodating server in Clopin’s Festival of Foods, found me a paper bag although they don’t usually supply them.

Wait times are completely off !

Serves basic purpose of providing a map and some attraction details, but the wait times are completely useless. During our trip in Dec 2017, we noticed the actual wait times were consistently at least double of the stated wait times in HongKongDisneyland . Ocean Park app was quite accurate with wait times, also their wifi was superb !

Hasegawa family

Truly the happiest place on earth!!

Great app!

Very helpful for planning you day!



Is Hong Kong Disneyland Safe? 🙏

Hong Kong Disneyland is very safe to use. JustUseApp Safety Score for Hong Kong Disneyland is 66.7/100.
This assessment is based on our NLP analysis of 5,981 user reviews. Combined with the app store average rating of 4.6/5.

Safety Analysis

82.8% of users say app is safe 👍
82.8%

10.4% of users have some concerns ⚠️
10.4%

6.8% of users say app is risky 🚨
6.8%


Is Hong Kong Disneyland Legit? 💯

Hong Kong Disneyland looks authentic and legitimate. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Hong Kong Disneyland is 66.7/100 .
This conclusion is based on analysis of 5,981 user reviews.

🔏 Privacy & Data Safety

Hong Kong Disneyland collected the following data from you:

  • Data Linked to You:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
  • Data Not Linked to You:
    • Usage Data
    • Diagnostics



How was your experience with Hong Kong Disneyland? Post a Review




Features

In addition, this app will access your device’s external storage in order to store debug logs and your device’s accounts to store and retrieve a public token in a secure fashion that is needed to access server content.

- Exploring Made Easy: Find what you’re looking for at the park with a GPS-enabled map that show your location and the attractions, Character Greetings, restaurants, shops and more near you.

- A Plus for Magic Access Members: View blockout calendars and see your merchandise, food and beverage discounts at select restaurants and shops.

This app will request access to your camera to let you send and upload photos and contains links that let you share and connect with others through social media.

- Magic AR: Guests can explore Elsa’s Ice Magic, as well as interact, take photos and videos with beloved Frozen friends at our Frozen themed land, World of Frozen.

  Contact Support
Developer:
Disney



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