Five Below Reviews

by DarkenKitten

Order stuff about 2 weeks ago and it’s still not here. The tracking say that it’s still in the facility 2 hours away from where I live and it’s been saying that for 5 days now. I live in Ohio and this is coming from New Jersey. I have ordered products from a company in NJ and they are here in 2 days. I will probably never use FiveBelow ever again!!!! They just built a store closer than 20 mins away from me but when I went in ( the store they opened 2-5 mins from me) they didn’t even have the place completely set up and they been open for a couple months now🤦🏽‍♀️. I understand they might be short staff but I would at least make sure they have everything if not a little in each department before opening up. That’s the only reason I decided to try FiveBelow. If the stuff doesn’t get here soon I’m calling and getting my money back.

by Steviedickerson

Never had issues before with FiveBelow but my most recent (and largest to date) order from them, I got a mysterious apologetic (kind of) email a few days later saying (oh don’t worry rest assured we definitely have your order)... and it’s like, um you better? I paid you money? Which is never a good sign like obviously send a confirmation email but a please don’t worry we got a bunch of orders and we are totes on top of it type emails never make it seem like you’re on top of things, rather that you planned quite poorly and have no qualms about keeping my money hostage with empty promises and lies. Weeks later and no order, when I sign in a large red font banner echoes empty promises that I refuse to buy. Never again.

by Ajean07@

I was so excited for FiveBelow and even more excited it only took 3 days to get our stuff! Spent over $100 and then I opened the box 😤🤯 everything was thrown in like it was junk being tossed away to the trash 😡 this is NOT okay!! Yeah, there was bubble packaging but only on top of the merchandise! Every antler on our glitter reindeer is broken, glitter is EVERYWHERE and on EVERYTHING (you couldn’t have atleast wrapped it in separate wrapping?? We ordered bleach and we’re lucky it didn’t bust!! It’s just sitting there with the rest of the stuff not wrapped separately either!! I will definitely be deleting FiveBelow and not purchasing again!

by TacoCatsss11

I absolutely love this store, as does my family; we shop there often. I just recently got FiveBelow , but it is constantly freezing and force closing. Once I was able to get in, and after many force closing/freezing incidents, I was able to place an order. Now? For literal days I cannot get FiveBelow to open at all. It just completely closes out before loading anything. Please fix. I love the idea of being able to shop and order from an app, but need to be able to do so without so many glitches and issues. It’s very frustrating

by Tmarie91

App is clunky and inefficient. I put a bunch of stuff in my cart which I then planned to weed thru when I was ready to buy. Ridiculously slow and times out and then seems to "forget" what it was processing. Dollar Tree is much better. Too bad you lost my business before my first order...
I have seen so many complaints about shipping times - that it almost seems suspicious. Like they are slowing down the process because they can't keep up with orders.
Oh, and developers? Don't bother sending me some "canned" message about contacting you directly. Really. I won't be back. App deleted.

by $$$$$$$$2018$$$!!$!!!

I was super excited to find FiveBelow thinking it was gonna be super easy but it turns out the turn around time is just plain aweful I placed my first order and it took 3 days just to ship my order and then 8 days to get it. Not too bad really I guess but I placed a second order and it hasn’t even been process! They took my money but have not even shipped it yet! I’m super worried now that it’s been o er a week that with the shipping time I won’t get my order I time for my sons bday
Probably will not order again and I will not recommend FiveBelow

by Kk-okmckenzie

So FiveBelow is fun to look at and the prices are great the items are great but there’s some major problems with FiveBelow I just got this about a week ago and it’s super lag he slow it always takes a while to load and whenever my phone will die or whenever I will just go back to FiveBelow once in a while everything on my cart would be gone so if I put something on there that I was considering buying and that I love FiveBelow sometimes it would be gone sometimes it wouldn’t but when my phone died it would all be gone and like other app I have been in it doesn’t have a list that you can put items you’re considering buying it so anything you look at that you like you either put it in your cart or you just keep scrolling and the orders take so long it’s taken like seven days for my order and I checked my cart the day that it was supposed to arrive and it just said error and it’s still not here I’m writing this morning I checked my cart when I was supposed to arrive it just said air yeah that’s bad anyway I hope you like the serve you and I hope it’s helpful I would recommend getting it and trying it out for yourself but it’s not that great sorry it’s so long bye so I just looked at all the reviews and the most common things that you never get your packages and you pay money for them FiveBelow is a rip off because you never get any of your stuff if you do it’s a literally like 20 days later not worth it please don’t buy FiveBelow

by Guuuuuuuyÿ

I love this store so the five below app was something that I was excited to find. I love looking at all of the awesome stuff on here the only issue is I can’t always see it. I will get into FiveBelow and go through one of the collections such as ‘create’ and go into ... oh idk... ‘pens and pencils’ and FiveBelow takes me too a blank white screen. I understand that maybe it will take a second or two to load the screen but Ik that it shouldn’t just sit in a white screen for minutes on end. I have tried seeing if I needed to update FiveBelow (and it already had the most recent update done to it) and I have tried restarting my phone to see if that was the problem (that’s didn’t work either). I even deleted FiveBelow and re-downloaded it to see if that would help and nothing changed.

by Aubreechan

I thought I left a review before but I can’t seem to find it. I love FiveBelow as well as FB. The store is a good 20+ minutes from my house not including the horrible traffic so this saves me the trouble which I love! Shipping is fast and always on time for the most part. My only gripes are that I’d love to have an option to view reviews on products from other customers. Also, it’d be nice to have a filter that shows only what’s in stock. I’m not sure if the site is glitching or something but almost everything seems to be out of stock right now.

by Sarahzeena

Let me start off by saying I LOVE Hollar and I’ve purchased several things since discovering FiveBelow . I’ve never had an issue with searching or ordering and I’ve had FiveBelow for a few months now. The only issue I have now is that when I’m in FiveBelow my iPhone 7 gets really hot. It never did that when I used it on my iPhone 6 so I don’t know if that’s an app issue or a phone issue. The Hollar app is also the only app I have that makes my phone get hot. I will continue to purchase stuff from Hollar but I will probably move away from FiveBelow till something changes. I don’t want to damage my phone shopping.

by SenrachealA

Don’t get me wrong, I love FiveBelow. I don’t have a Five Below store near me, the closest one is hours away, but I still love being able to purchase and receive the same great deals. The reason I’m rating only four stars, is becuase I feel there should be a wishlist option, or an option to make a list of some sort or some way to save items. The only way I can do this is by putting items in my cart. Obviously this doesn’t work well.

by Irrawaddy Dolphin

FiveBelow is pretty cool. There are lots of unique items, and the prices are okay. They used to be better, but now I mostly only buy the "price drop" items. However, shipping is pretty quick and items are well packaged. Also, with the new "Hollar member" thing, for only $2 a month you get free shipping!

Also, please make an option to like or save items to look at later!! I'm kind of surprised FiveBelow doesn't have that.

by HorrorFandom

I love FiveBelow , and all of the things about, but I just wish there was someway to organize things better. It would be great if there was “favorite” option, or “save for later,” or even a way to make lists. That would be a wonderful thing to add.
Also, I hope that everything will be back in stock by the time Christmas shopping comes around. There’s drink-ware, children toys/books, and travel supplies I’m wishing to get for Christmas.

by Just Here For The Games

I wish there was a way to save things I like to go back later to if I don’t feel like purchasing right at that moment or with the couple things I may already have in my cart. If you could make that possible I’d give FiveBelow a 12/10 instead of the 9/10 I’m at right now! Thank you for just taking it to consideration.

by Josh082106

It’s a good app not gonna lie but it doesn’t have all the things from the actual store you know when you are gonna bye things physical instead of buying things from online and that is all and I hope you get my message thank you.

by Kaylsyoder

I love FiveBelow! There are so many cute items for good prices that are good quality. Unlike some of the stuff you find really cheap on wish. I highly recommend you take a few minutes to scroll FiveBelow and all the categories of items it has to offer.

by The_Real_MrsFlores

I love this store and how they have a app but the only thing is I wish they would add a wish list or a place you can add favorite things that you like so that when you come back on you can go right to it easily instead of having to search for it.

by Angelwitharevolver

I love FiveBelow and have made three purchases. One small purchase and two big ones. FiveBelow itself is very good and I like it. However when you go to checkout sometimes it just won’t load. And you have to close and re open FiveBelow a few times before it works. I waited for about five minutes before closing and opening FiveBelow again and still had to do it a few more times. However other then that I have absolutely no issue. They send you an email after you purchase. Once it ships you get another email, and what I really like is they even mark if it shipped in multiple packages. And last you get one when it arrives. Usually I have an issue with things saying it got here before it did, but five below usually marks it as delivered around the exact time I got it or five minutes after!

by Slanxkey

My aunt introduced me into five below. Now, it is my favorite store to shop in. When I found out about FiveBelow , I almost threw my phone. I was so excited!!! Although, the new update doesn’t let me go into the shop category. It just kicks me out of FiveBelow . This is just a little heads up for the developer.

by TheOrangeFox

I’ve been using Hollar for at least a year now. They have definitely improved their app and continue to make sure it runs smoothly. I’ve only had one problem (was sent the wrong colored item) which was quickly taken care of and was sent the correct one without complications or having to repurchase. Some items are cheap but so is the price. I love browsing what they have and make purchases a few times a year.

by Chelderrico

I’ve never had any problem with Hollar. I wish they would ship faster but as said their disclaimer, expect a while. My problem now is that whenever I go into FiveBelow and look at my cart list, all the items I had on there disappear or FiveBelow just crashes. At one point, I had over 100 items in my cart. I like to go into it updating it and saving it there when I do decide to actually make the purchases. It’s tiresome having to re-add all the items for it to disappear again. Please fix this.

by TerriShawna

This was a quick love affair. I started shopping on Hollar in August. Everything was pretty good, although FiveBelow is not the best. Last order had 12, that’s TWELVE, items missing.

Two emails in 3 days have gone totally unanswered. Not acceptable. I won’t be back again unless they improve their shipping methods. Put a packing receipt in the box like a normal company. Don’t leave products that were out of stock on my order list online. Don’t forget to ship items paid for. And for God sakes answer your emails. I’m done!

by Hinakosmom

There’s EVERY TIME one item is missing from each order so far. I receive their package today, and one item that I was really looking forward was missing, so I send holler an email today. If I don’t hear back from them next week, I will call my credit card to take care of my missing items that I paid for.
I like the deals I can get with quick research, I know I’m getting a good deal. Shipping takes long time though.

by Lizmyshiz

When you click on an item, then exit out of it, FiveBelow takes you all the way back to the top of the page. So you have to scroll back through dozens of items to find your place.

Not to mention the shipping is unreliable and untimely. Place an order and expect to wait at least 3 weeks.

Sometimes you get good stuff, more likely than not, it's cheap crap that my nephew breaks in an hour.

by Lulux3 ( ;

But i wished you guys made a save items section, for certain items that i would really like but would have to wait on and buy later! I love saving the items i like, especially items that i would love to buy for my daughter! This would be a HUGE PLUS for me if you guys make this happen! Don't want to bring any apps into this review, but the Wish App seems to do a great job with that!!!!! 👍🏻

by Gamer From NJ

many of the items offered do not have full descriptions of the items. Measurements and country of origin would be helpful. Also, some items only have one photo when more than one would be good. Overall, great prices and customer service.

by Rn2b11

I have been purchasing items that my church will use to pack shoeboxes this fall that will go to children around the world. Operation Christmas Child through Samaritans Purse. The items I have received are of good quality and shipments are received quickly. I will continue to order throughout the year. Thanks Hollar!