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⚠️ Most reported problems ⚠️

Something else
77.8%

Not working
22.2%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Five Below Problems 😠👌🔥

- Checkout sometimes won't load

- Have to close and re open the app a few times before it works

- Sent the wrong colored item

- Order stuff about 2 weeks ago and it’s still not here

- Mysterious apologetic (kind of) email a few days later saying (oh don’t worry rest assured we definitely have your order)

  7 Reported Issues: 😵🆘🛟🚨📢

Katie
2023-11-11

At check out, tells me " error completing order" "not authorized to perform task"

Emily Woolie
2023-07-02

My app is not showing me pictures of all the products

Maria
2023-05-06

Getting message access denied error 16

Donna
2023-02-14

I cannot place an order I get a 403 Forbidden please tell me what to do

Nichole Casciaro
2022-09-22

I haven't been able to order online for over a year. I thought that it was probably because of web maintenance or something similar. However, it seems highly unlikely since it's been going on for so long now.

Selina
2022-08-08

My app isint working keeps saying http500 and dont let me look at things

Tiffany
2022-03-09

Every time on the app and web it takes forever to load an when I add product to buy it glitches and goes to something else or it goes back to sign it it's very annoying. It's been goin on forever.

Showing 1-7 of 7

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Common Five Below Problems & Solutions. Troubleshooting Guide

       


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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hollar Inc., developers of Five Below.


Verified email ✔✔

E-Mail: customer.relations@fivebelow.com

Website: 🌍 Visit Five Below Website

Privacy Policy: https://www.fivebelow.com/privacy

Developer: Five Below




About this app

Check back often for our latest drops in toys & games, Bluetooth earbuds, fitness & wellness gear, makeup, graphic tees, art supplies, candy, books, room décor & more!  Bluetooth, LEGO, Disney, Marvel, Squishmallows, Hershey, JoJo Siwa, Crayola, EOS, Freeman, Sour Patch Kids, Trolli, Haribo & lots more!  We’re obsessed with extreme value and finding you an unbelievable steal!  Experience effortless browsing, fast searching for those specific things that you just gotta have, and quickly find one of over 950 stores nearest you!  We’re extreme $1-$5 value, plus some incredible finds that go beyond $5.  Receive $5 shipping on any order (big or small! ) Shop 1000s of items right now!  Discover an easier checkout, faster shipping, and smoother shopping from beginning to end!  All waaay below the rest…so ‘let go & have fun’ with one of the coolest brands on the planet!  Welcome to an even BETTER Five Below mobile experience!  Shop Five Below trends *literally* everywhere now! YES! New to the fam?  Checkout securely using your credit/debit card, or now with PayPal.  We’re constantly adding new stuff!  We heart our customers, and welcome feedback to make FiveBelow even better!  And be sure to hang out with us on Instagram, TikTok, Facebook & Twitter.  Leave a rating and review!  You told us, and we listened!