Carter's Reviews

by Sara Cummins

I was unable to get all of the items I wanted I store so I decided to purchase the remaining items online.

That was a HORRIBLE mistake! I tried twice to pay using PayPal. Both times I received emails from PayPal saying that it was paid. And I received notifications from my banking account that it was charged twice! So my initial thought was that your customer service would be able to help clear this up. Again another huge mistake. I spoke with the first representative and she said she didn’t see any order. She then asked for my credit card information. I willing gave it to resolve this. She then said she had to transfer me to the sales department. I was then transferred to someone else. That person then asked for my card information again. By this point I was past frustrated. I told her what I had been though to place one order. Her reply was something like, “well I don’t see an order on here” and then silence. I told her to forget about.

I then got off the phone and went back to the order. I put in my card information and was able to place my order for the third time! This is ridiculous!! I understand you cannot keep all items and sizes in store but it should not be this difficult to place an order. And if my bank account is truly charged three times I will be calling your inefficient customer service again! I hope I NEVER have to deal with your incompetent customer service again!!!!

by RainBurnsS

Absolute waste of time. I put in all the necessary details, and then over and over again, I kept being told there were out of stock items that were moved to Save for Later. Okay, that’s fine! I still have a plethora of other items I want. I see that the item isn’t in the cart, and so I go to try to place the order again. Same message. Over... and over... and over... Then some of the hot items I was wanting were now out of stock after an hour of trying to buy them. And I’m still trying to place my order but keep getting the same message. I couldn’t find the save for later list, and I couldn’t remove items from my cart. It was the most horrific “shopping experience” — if you can even call it that, considering I couldn’t even buy anything— I ever had with an app. Extremely disappointed. I never want to use Carters again. I don’t want anything to do with it. There’s no redemption from this.

by LanaNana40

I recently made a large purchase online, never received any confirmation thru email. I called customer service and was told wait time will be longer than 10 mins and if I like a call please leave name and number. Well I did that 3x with no call back. Finally reached someone a day later all they could tell me is my order was on the way and that they would send me confirmation email. Never received the email, called back 20mins later spoke to someone else. She gave me a tracking number which apparently doesn’t exists in either UPS or FED Ex. But my credit card has been charged... Where is my package???! How come I can’t track it? Where is my confirmation email, still waiting on that. Something is not right. Will be calling my credit card company if I don’t get answers soon!

by Angelica Clemente

Seriously worst app ever! I have shopped for my kids clothes at the this app website ever since preg with my first one, (now 5). I was so excited for Carters but never, not once was Carters a breeze or shopping friendly compared to any other app out there. My cart gets cleared constantly. I am a mom of 3 and I betcha its not this mom that is the only one busy. I shop around and then go do something else...when I come back at. Ugh this time usually ready to check out my cart has been cleared. Another huge huge HUGE problem is my cart tells me some items are out of stock but it doesn’t show me which ones! How frustrating. And when I jump on my computer to see if there it will show me I get a “sorry for the inconvenience” to say the least I can’t even access my cart from the website. Seems I only can access my cart from Carters . And when I try to check out it gives me a message of “product is out of stuck.” Just naming it like “product” like how in the world WIll i know wth “product” is???! Like it’s 2020! Get it together! Poured my money to this app season after season. I just can’t no more. Going somewhere else to shop for our kids clothes. Have so much more to say but these are the major problems I’ve had .

Angie C.

by Sunshine_simka

I’ve never written any review. Just does not want to waste my time but here after an update I cannot use the site. Seems they tried to make nice UI, but basically just killed functionality, added bad UX and good-looking navigation took third of my phone’s screen so user can see just 2 pics of products because of filters and manu which are jumping like crazy. Title of category takes too much space of the screen my iPhone 7 which does not make any sense. There is not user friendly products view when user scrolling 1 product for details, 1 of 5 tries I was not able to scroll down and had just buttons (add to cart and sizes) jumping up and down. I saw just stupid description where you cannot get useful info, nothing more (no features, fabric info and reviews). Cute design tended to minimalistic but turns to super inconvenient.

by MamaWagsOf7

If I heart something, within 3 seconds it "unclicks" itself, so I'm not able to save anything. So I decided to put stuff in my cart to just go ahead and buy...after a half hour of adding things to my cart, I go to see where my total is at and only 3 items that I had added 5 minutes prior to going to checkout were in there. So I went and added a few of the items that were removed (thinking maybe they went out of stock). Then when I went back to my cart, again only 2 items were in my cart. This happened about 3 months ago to me and I thought it was a glitch and would be fixed, but it has not. So after becoming completely frustrated with my waste of time, I opted to just go to a different online children's retailer to make my purchase.
Love buying Carter's, however with 7 children, I don't have time to spare for the problems I'm having on here.
Quite bummed and disappointed.😕

by Glennette22

My son just turned 2 and for one of his gifts he received a Carter’s gift card. I was originally ordering him a potty training toilet on Carters , but they do not have the option to purchase with a gift card. I proceeded to order it from their online website and for whatever reason, they still make you put in your bank card information along with your CVV number. My card was charged instead on the gift card, so I called the number that was provided to get the payments sorted out before the order processed within the hour. I was on hold for OVER a hour! Which means my order had to be canceled just to find out the potty training toilet is no longer available!?! I am extremely upset and disappointed, because I was looking forward to him getting that.

by Eswar_139

When I’m trying to place an order it always showing me as An unexpected error occurred and your order could not be submitted. I tried switching from pickup to Ship to home then also same error. My payment details, network connection and everything is correct and all the items are showing as available only. Not sure why? I’m frustrated because I want to make this shopping for Christmas and now this error happened. It should explain at-least why the error coming up while ordering.

I like quality of Carter products but the online order through Carters is not satisfactory. And this is not my first experience around 4 months back also I faced same that time I deleted few items from cart which are showing as available then I’m able to process my order. If the items are not available at-least it should give some hint which items are not available then customer can make a decision.

by Mkg5617

I have been ordering clothes from this app website for at least 5 years for my children. Over the last year I’ve noticed a lot of glitches with the website. It’s usually my orders disappearing or not being able to save anything to favorites. Over a week ago I ordered again. This time I applied for the this app credit card to get the 25% off my order. At first it showed the 25% off being taken off my order but when I clicked off and clicked back on my shopping cart the 25% off disappeared. After checking out the 25% off still was not taken off my order and once again my order disappeared. I contacted carter customer service TWICE still with no response. My order finally reappeared but I still did not receive my 25% off and on top of that I was not sent any info on my this app credit card so I’m unable to create an account to make payments. This is absolutely ridiculous.

by LisaG-

First, the way Carters is set up, you can’t add an item to your hearts without clicking on each individual item and selecting a size first. Whereas, on the website you don’t have to do either of those things. Regardless of the extra steps, it doesn’t work anyway. I click on the size and click on the heart, and it fills in for a second (so I’m assuming this indicates it’s being added to the list) but then disappears. So it didn’t appear to be working. Assuming my hearts list would show items in the order I added them, I decided to go check to see if the item showed up. But the order of items is totally random and changes every time I click on my hearts list. I don’t want to scroll through every item to see if the one I just added is in the mix somewhere. Frustrating. Carters is so cumbersome to use that it’s not worth having. Maybe it’d be worth it if I knew exactly what I wanted but I like to browse and this is not the place to do it.

by Tennory1

App is one of the worst for shopping.
I’m a mother of two kids and I love shopping online for them. It’s very difficult to go to the store with two young ones. I’ve been a loyal customer to Carter’s since my daughter was born five years ago. Carter has one of the best quality clothes for kids.
But I can’t say the same for Carters. Ive tried using filter options to choose the size for my kids but it does not work. Even after the filter it still shows items that are not available in the size chosen and sometimes it even shows items that are not available at all.
Please fix this issue because it is quite annoying to go through all of the items that are not available to me. Hence, I’ve stopped looking online for their clothes at the moment from Carter’s.
I hope this issue gets fixed fast.

by TishaB78

I love the concept of Carters . Pretty straight forward. But Carters is very glitchy. I was going through my basket and hearting everything so it would be in my hearts. A few things I clicked on would say please update variants. I’d scroll down and the size selector would be missing, even though a size was already selected in order for me to put it in my basket. Also when I first logged in and hit shop this app, Baby Girl, it takes you to a long list of options pick say clearance, takes you to Oshkosh Clearance, click that and it takes you back to the begging. In order to look at anything I have to hit shop all of baby girl. But then baby boy items are showing up too, so then you have to do a gender filter. If you could iron out all the wrinkles this would be a great app. I guess I’m just going to have to shop Carters on the computer because I do not have the patients to use Carters . 🙁

by Krastafarian

I loved Carters till I got signed out somehow. When I did the password recovery it kept saying I supposedly was sent an email I tried 10 times but it wouldn’t send and my internet is fine. I refuse to make a whole new email just to keep an account. Couldn’t find any help for the issue either and I’ve used Carters for a year suddenly I’m locked out with no help so I figure I’ll shop elsewhere. I love some of the clothes but the arms on the clothes never fit the age description. Every time I get a body suit the legs are too long but the arms are too small and I never have this problem with other brands. Definitely think they need to work on making these for realistic babies because I don’t how anyone gets theirs in these without bending their arms backwards. So I guess no loss I have to shop elsewhere now.

by Sparkkkker

I love this brand, but Carters however kept taking my items out of the cart when it would hit a certain number and that was so frustrating to have to go through everything again and again. I had to re add everything 5 times and I know for a fact their are some items I had picked in one order and couldn’t find again which is a bummer because I really liked those outfits. Overall I love this brand it fits my child so well, but Carters is a no go for me which is why I gave it 2 stars. After trying to send my review after going through and paying it asked me for a nickname and literally has told me multiple errors for my nickname and i can only type on the top bar not the giant space below it. Overall Carters needs to be updated!

by *>Beki<*

I love Carter’s clothes and I would love to be able to use Carters more, but it’s really inefficient. The sorting options are TERRIBLE - if I select 24M, for example, it appears to sort by any items that were *ever* available in that size.

It’s super unhelpful for it to show me options that are no longer in stock and nothing is more frustrating than trying to add an item only to find out it’s available in every size BUT the one I filtered for.

Other shopping apps are smart enough to filter for in stock items. I don’t know why Carter’s can’t do this.

I also frequently get errors trying to add items to the cart - “oops this is out of stock!! This was so popular it sold out!” Great for Carter’s, but then why doesn’t it say that on the listing?? I understand they can’t pull everything from their site as soon as it sells out (they might restock, I get it) but it needs a label of some kind to keep me from wasting my time. Just mark it out of stock!!

And sometimes it just says “unable to add to cart.”

Overall I just wish Carters was a little better considering what a huge brand Carter’s is.

by MrsDoucet

The only way to favorite items in Carters is to ‘heart’ them and that does not work for me. Within seconds of clicking the heart it will uncheck itself and the item will not be saved to my favorites. Also, the filtering is messed up. When it asks how you want to filter by store, Carter’s or OshKosh etc, I pick which one, pick which size / age group etc, but the results still leave me with every brand on the site and size and just all the things I specifically don’t want to see - which is what filtering is supposed to help. It’s so un-useful to me especially due to the favoriting error, because I cannot come back to things I like, and don’t want to stack them up in my cart just to delete some here and there and have to search them allover again later, that I end up using the browser. I was super excited to discover the Carter’s app, but after having it downloaded for only a couple weeks I’ve stopped using it. Hopefully there will be some good updates soon, but I’ve deleted it until then, because if all I can do is browse there’s no use keeping it around.

by Melodiiia

I’ve been shopping her for my daughters clothes since the day she was born ( she is now 5 years old ) . The clothes is very pretty a very comfy as well as the styles are really cute . The only thing that would make it a 5 star is for there to be on option of being able to see the clothes that we put a star on . It does give the option to put a star but if you want to go back and she which ones you have put the star on , you can’t . It would make it a bit easier by having that option on seeing which ones we saved for later .

by Kas77chi

I’ve used Carters many times with great success! Especially over the last 6-7 months, I can shop for my girls and never have to go into a store. It’s easy to search by size and style, from shoes to clothes and even masks.
The last few days, I have been on able to add many items that I would like to my cart. I’ve also tried checking out without these items, and I’m unable to check out. A red bar with error! Keeps appearing when I attempt to do pretty much anything… I’ve already tried uninstalling Carters and then reinstalling - the exact same errors are occurring.

by Roxxx68

I love Carter’s esp Carters bc I love to shop online! I love how they always have deals & they have a big selection! Carters has worked great for me the only issue I am having is it’s not allowing me to put my address in for shipping. It says I have to put something in on the apartment # line... I don’t live in an apartment or have any type of # other than my normal address I have tried it more than 10x and it just wouldn’t work. So I bought online & picked up in store which that was super easy. Other than that nothing else is giving me issues. The #1 thing I LOVE is the rewards program. I get $10 off on purchases or other special offers which is awesome!
Thanks!!! 💙🤍💙

by Ljsteers

Carters could use some changes. The cart doesn’t update if something isn’t available, and if anything is removed or changed (taking an item off, trying to use a coupon or discount, changing a shipping address, etc.) I always get an “unable to checkout” message. I have to close out and restart Carters more than once during one simple shopping trip. And the “updating” cart takes too long, and guess what, hardly ever is the cart actually updated.

by RachelV303

Unfortunately I can’t seem to actually purchase anything from Carters...it spins and finally errors out entirely when I try to use my rewards, and logs out within some set amount of time after my fill my cart. I was hoping to have an easier place to purchase clothes from than Carter’s site but this, unfortunately, doesn’t meet that need. The developers have LOTS of work to do on Carters. There’s no reason why an app for buying kid’s clothes should require me to login over and over again, and if for some reason that has to happen, there needs to be an option to remember me. Uninstalling, will try again someday.

by Mommabearkatie

Tried to place online order on app before 25% coupon expired and my $10 rewards expired and during last step of hitting place order, pop up stating, order could not be completed. Attempted check out again and gift card balance would not show and $10 rewards disappeared.

Called and was helped with all three issues, gift card reimbursement, $10 rewards reinstated, 25% coupon provided but it takes 3-5 days for gc and rewards so had to order now anyway so that my items in my card were not sold out.

by 4acb4indy

I like the ease of use of Carters. However, it constantly deletes the items in my cart. For example, I added some things before I went to bed and by the time I woke up, everything was gone. This has happened multiple times over the last few months. It seems to keep things in the cart for about 20 minutes.

I’ve noticed sometimes when it is promoting a sale on the home page and you click on it, Carters doesn’t recognize what you clicked. It just brings you to the page where you have the choice to choose from Carter’s, Osh Kosh, and Skip Hop. Carters needs a lot of work.

by DimplesHeaven101

love the clothes and everything but can ya’ll like fix the dang app? some clothes say they have more colors or pattern choices and then when you click on them there’s only one. when i try to change the size to the one i want, it changes the color/pattern automatically. there’s multiples of a lot of clothes & other items, for example the wooden ice cream set and to top everything off, i tried to make a purchase and it wouldn’t let me so now i can’t get the GIFT4YOU discount (25% off entire purchase)
-sincerely a first time mother & a customer who would love to spend her money on your site 🤗

by S_olson

It’s a good convenient way to shop this app/OshKosh but Carters doesn’t show the entire stock like the website does which is disappointing because I would like to see all my options in Carters . Carters also has issues with applying promo codes. I always have to switch the the website and re-select all my items just to get the discount. In all, it takes the convenience of having Carters away and takes me longer to shop so I might as well shop online.

by Julian's Mami

The material is what I love most, so comfortable on my 4 month old. The deals are always great! Every time I get an email it’s always something more than 30% off! Another plus is when signing up with them they always send coupons and being a new mommy, I am so here for that! Completely affordable and so worth every penny! My family loves Carter’s!

by Mekauwuhabf

Carter’s has always been one of my favorite places to shop! They make it SO easy to get so many good deals and opportunities to earn rewards and points of next orders. The customer service is awesome and I love using Carters Vs going into the store because you can literally see the savings and watch it all fall off on Carters ! I haven’t had any problems with Carters and continue to love it.

by 7+ Yrs Carters Lover

Once the items have been hearted it should be possible to change the size before adding it to the cart. This way it would be a breeze to shop online right from Carters and not have to go to a desktop to have a clearer view of things.
I’d shop more often if I could easily order from Carters .

by Elizh1129

I am a working mom to a 2 year old boy who constantly keeps me busy! Being able to easily search what I’m looking for and see the full offering of my 3 favorite brands in 1 app is AMAZING! I can quickly and easily find what I’m looking for and checkout with ease (including using my rewards) using Apple Pay. Keep up the good work Carter’s!