Factiva Status

Last Updated on 2022-11-21 by Dow Jones & Company, Inc., publisher of The Wall Street Journal.

I have a problem with Factiva

Are you having issues? Select the issue you are having below and provide feedback to Factiva.

⚠️ Fix Now in One Click

User reports:
No current problems

- No dark mode

- App has bugs and needs to be reinstalled frequently

- Subject headings for articles can be overwhelming

- Factiva app for smart devices is not reliable

- Missing functionalities such as search, landscape view, text size choice, and alert settings

- Access problems even with internet connection

- Old articles still appear days after reading them

- Login functionality via company subscription is frustrating

- Poor search function with irrelevant results and suboptimal news sources

- News is text-only, lacking charts and valuable data.

James/Annett Barton 2022-03-17

Although the internet shows it’s working, we can get on the internet. Is there an app we can download to test the strength?

Showing 1-1 of 1 reported issues:

Common Factiva Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Factiva network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Factiva App
1. On android, goto Settings » Factiva » click [Force Stop]

Clear Factiva App Cache and Data:
1. On android, goto Settings » Apps » Factiva » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Factiva.

On android, goto Settings » Apps or Manage Apps tab.
Click Factiva » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Factiva » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Factiva