Contact Factiva Support
Published by Dow Jones & Company, Inc., publisher of The Wall Street Journal. About: The Factiva iOS app, exclusive to Factiva subscribers, provides the information
you need, whenever you need it. Stay up to date with access to thousands of
premium content sources through custom alerts, newsletters, and newsstand.
How to Contact Factiva Customer Service/Support
Listed below are our top recommendations on how to get in contact with Factiva. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Factiva. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Dow Jones & Company, Inc., publisher of The Wall Street Journal.
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Developer: Dow Jones & Company, Inc.
E-Mail: [email protected]
Website: Visit Factiva Website
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Reported Issues: 4 Comments
By Clara
2 years agoDon’t receive anything from Factiva since last Friday. Is there a problem with my subscription?
By DAugKjr
Just Awful
It takes multiple screen taps just to open up the Settings page, and even at that, I have to tap slightly off the ‘Settings’ icon just to get it to work, after tapping repeatedly. And I have a brand new iPhone, so it’s not my screen. The login functionality via my company subscription is just terrible. Seems I have to request a link each and every time I want to log in, but each link is only good once for 8 hours. So if I log out of the app (staying logged in doesn’t seem very secure), I literally have to wait another day to log in. All very frustrating. I would expect better from Dow Jones.
By LBandiera
Poor service
Search is very poor. I set up my daily search to receive email. The search is on fiscal risks of countries and receive news about obscure companies, even though I specifically selected the topic “sovereign” only. News sources are also suboptimal with most from local newspapers of little value. News is text only. This does not help when charts would help understanding or provide valuable data. Search is performed on news published the day before as if newspapers and journal would not publish continuously on line.
By Ouagadougou2015
Terrible log in, layout…
Log-in has never been seamless, the app keeps “forgetting” me Functionality and user friendliness leave much to be desired
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