Contact Factiva Support
Company Name: Dow Jones & Company, Inc., publisher of The Wall Street Journal.
About: Factiva, Inc., from Dow Jones, provides essential business news and information together with the
content delivery tools and services that
Headquarters: Princeton, New Jersey, United States.
Factiva Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Factiva. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Factiva. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Dow Jones & Company, Inc., publisher of The Wall Street Journal.
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Get Pricing Info for FactivaContact Factiva! Or Contact Support
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Read 4 Customer Service Reviews 😭😔💔
Don’t receive anything from Factiva since last Friday. Is there a problem with my subscription?
Just Awful
by DAugKjr
It takes multiple screen taps just to open up the Settings page, and even at that, I have to tap slightly off the ‘Settings’ icon just to get it to work, after tapping repeatedly. And I have a brand new iPhone, so it’s not my screen.
The login functionality via my company subscription is just terrible. Seems I have to request a link each and every time I want to log in, but each link is only good once for 8 hours. So if I log out of the app (staying logged in doesn’t seem very secure), I literally have to wait another day to log in.
All very frustrating. I would expect better from Dow Jones.
Poor service
by LBandiera
Search is very poor. I set up my daily search to receive email. The search is on fiscal risks of countries and receive news about obscure companies, even though I specifically selected the topic “sovereign” only. News sources are also suboptimal with most from local newspapers of little value. News is text only. This does not help when charts would help understanding or provide valuable data. Search is performed on news published the day before as if newspapers and journal would not publish continuously on line.
Terrible log in, layout…
by Ouagadougou2015
Log-in has never been seamless, the app keeps “forgetting” me
Functionality and user friendliness leave much to be desired
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- If you are a Factiva customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Factiva.
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