Bria - VoIP Softphone Reviews

Bria - VoIP Softphone Reviews

Published by on 2024-10-24

🏷️ About: Your everyday business communication tools, all in one place. Easily call, video chat, message, meet and share whether you’re at a desk, on the move, or work from home.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
75.1%

😎👌🔥 Positive experience
13.1%

🙄💅🫥 Neutral
11.8%

~ from Justuseapp.com NLP analysis of 898 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- The app works easily and reliably for remote working from home to connect to a desk phone.

- Call quality is great and users have no issues.

- The app provides a valuable added functionality for users in certain lines of work.

- The app has a good look and feel.



Read 13 Customer Service Reviews 👿🤬😡😠💢😤

4.5 out of 5

No dnd button, no hold button

2022-05-21

Very poor

Calls drop within a minute or less of receiving or initiating a call

2022-06-22

Call Calls drop within a minute or less of receiving or initiating a call

Horrible Customer Service

2022-07-23

We switched to their new business model using this app Solo last year and decided not to use it for Bria being highly unreliable and unpredictable. It was a good concept, but not reliable for us. Also, the fact that you have to put all user credentials on Bria is a security risk on its own. With all the security breaches going around, what makes CounterPath not vulnerable? Anyways, without notice whatsoever, we were charged for another year. We quickly signed in to cancel the service and kindly asked this app Support to refund the charge since we did not authorize the charge this time around and it’s a product that we do not use. They replied that they won’t be refunding the charge as we “accepted the terms upon subscribing. You will receive a renewal notification in advance of the renewal date”. We never received a notification of the renewal charge, if we had we would had cancelled before hand. The ticket was then automatically closed for me to put any additional comments, so here we are now writing this 1-star review. If anyone at CounterPath cares, the ticket # is 56883. We simply want a refund. Thanks and I hope this helps other customers as well.

Let down

2022-08-24

I love the look and feel of Bria . I have a distant hope that one day we can actually get it to work. But until that day comes, it is a buggy app. I don’t think I was ever able to get it to work for more than a call or two. Never for a whole day. I tried to work with customer support some time ago, but they were never able to fix the problem.

Terrible App - No Support

2022-09-25

I have been a long time user of this app and recently received notice that my this app 5 was no longer supported. After installing this app Solo it will not stay registered unless I have Bria pulled up on the Home Screen of my phone and therefore I do not receive calls if I am doing anything else on my phone or even when my phone is locked. Bria has to be pulled up and phone not locked to work. WORTHLESS! Also no support number to call and support doesn’t respond when opening support tickets. Terrible service!

Requested registration

2022-10-26

Requested registration if you don't have account don't bother install it they don't accept guests!

Very unreliable

2022-11-27

Bria on my computer has feedback and I can’t talk to anyone using Bria on the computer. When people call Bria on my phone it doesn’t pick up because it constantly says unregistered. Terrible technology.

Utterly useless

2022-12-28

Convoluted and ineffective in its sole role of making phone calls. Calls are filled with static and drop constantly, but that only happens if Bria is actually able to make a phone call.

9 calls out of ten never even make it out of Bria .

It’s impossible to identify the issues since Bria is confusing and non-initiative

While working from home I’ve been force to make calls directly from my cell.

Most calls drop

2023-01-29

Majority of calls start only ton hang up on the receiver upon answering. Major improvements needed

Love it but one suggestion

2023-03-02

The system works easily and reliably and I’m grateful for that. The only thing I would suggest if possible is that a text function be added. In my line of work that would be a valuable added functionality.

Great app

2023-03-31

Great sound quality no delays and awesome features. Perfect for my insurance business.

Great App

2023-05-02

Working from home and calling clients and mortgage companies using Bria is like being at the office!!
Love it, thank you!

Convenient

2023-06-02

I use Bria for remote working from home to connect to my desk phone. Call quality is great and I have no issues.



Is Bria Safe? 🤗🙏


No. Bria - VoIP Softphone does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 898 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.5/5 . Justuseapp Safety Score for Bria Is 14.8/100.


Is Bria Legit? 💯


No. Bria - VoIP Softphone does not seem legit based on our analysis. This conclusion was arrived at by running over 898 Bria - VoIP Softphone User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Bria Is 28.2/100..


Is Bria - VoIP Softphone not working? 🚨


Bria - VoIP Softphone works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Bria - VoIP Softphone? Post a Review




Features

CounterPath's Bria mobile products provide handling designed to redirect emergency calls to the Native Cellular dialer when possible on a best reasonable commercial efforts basis, however this functionality is also dependent on the operating system of the mobile phone which is outside of our control and subject to change at any time.

As a result, the official position of CounterPath is that CounterPath's Bria product is not intended, designed, or fit for placing, carrying or supporting Emergency Calls.

Make calls between Bria team members instantly*, or set up your call server or VoIP service to call mobile and landlines.

Bria is available across a variety of devices, including phones and desktop PCs, and easily works with your VoIP service or call server.

This version of Bria is tied to CounterPath Bria Solo and Bria Teams solutions and requires an account to log in.

Using Bria as a default dialer may interfere with dialing emergency services.

CounterPath will not be liable for any costs or damages arising either directly nor indirectly from the use of the software for Emergency Calls.

*Bria Teams includes unlimited voice and video calls between team members.

Easily call, video chat, message, meet and share whether you’re at a desk, on the move, or work from home.

• Share files, photos, videos and more from Bria and reduce swapping between apps to collaborate effectively and efficiently.

Bria lets you take communications anywhere, no matter what network or device you use it on.

• Talk with high-quality voice calls.

We recommend using an unlimited data plan or WiFi connection.

• Chat with people instantly by sending a quick message instead of an email.

  Customer Service/Support
Developer:
CounterPath Corporation


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