Banner Bank Reviews

Really disappointed in the bank for making such a app, it is crude to use and it quite often only fails to work properly. Both with face recognition and manually entering your password in can be a problem. Also some times snapshot doesn’t even work. And when it does it takes days to process. Not always, but it’s unreliable. You could never look at your app after 9 PM because your balance will change drastically and most your transactions will disappear. And if they’re pending they could be pending today, tomorrow the next day, the next day, the next day, the next day & when it finally stops pending then it’s dated as that date not the actual date when the transaction in reality occurred. So there is no way to actually use BannerBank as a check register because it will tell you the wrong information about when you actually spent your money. I truly think that because of this glitch, that the bank is actually robbing everyone of there money a little here and a little there. The system used does not make any sense at all & is completely way out of line with the way it’s processes my transactions where I spend money and when I deposit money. I very much dislike BannerBank and would not recommend it to anyone without a lawyer.

I’ve been banking since the age of 11. I have belonged to several banks and credit unions, and Banner has been the least friendly and most unreliable in the 60 years I’ve had accounts. I am now battling pancreatic cancer, my 5th type of the disease. The closest branch is in Tekoa, WA. I am a victim of identity theft, and my checking account has been hacked on a monthly basis. The bank manager treats me as though I have brought this on myself, which isn’t true because I spent 53 years as a computer scientist specializing in computer crime. I even volunteer in our local sheriff’s office investigating the crimes. The manager is so unpleasant, my husband has to painfully drive me out of state to a branch where I am not judged. My experience with Banner Bank has been so negative that I am closing my account, and I will live out what time I have left without ever having another bank account.

I have a complicated password and 'creatively arranged' I D and had FaceID set up. When that does not work, on top of too many other irritations going into settings to find and copy my data is a step to far. Be advised. Right now, the only thing I like about Banner Bank are the Manager, Assistant Manager and Staff at the Burlington WA branch.

I wrote the above months ago. Surprised to see those words here. I have logged on twice this weekend without seeing evidence of an attempted small check deposit two days ago. Don’t know if that went thru.

So I’m learning to not like BannerBank . I do not yet know if I trust the bank. I’ve had too many problems with this bank since Banner took over the Lopez Island bank branch which I have used for some 40 years.

BannerBank is always timing out before it even logs you in. It is slow and doesn’t always work. I’m constantly seeing “request timed out” on my screen while waiting for it to load. A lot of times if it will open it will show me my balance but freeze when I click it to view transactions. In addition there are several occasions where the mobile app and the website site are both down and it’s not available. I shouldn’t have to call and wait on hold to find out my balance or drive to a bank. And what if it’s after hours. It’s really the worst mobile banking experience. However I like the people at the local branch and have never had an issue with my account. Good bank. Bad mobile and online banking service... also it’s ONLY BannerBank. It isn’t anything with my cache, cookies or web browser. Doesn’t matter if I’m on WiFi or just the LTE. BannerBank is flawed.

Logging into BannerBank can be temperamental, sometimes it works, other times it times out while trying to log in.
BannerBank doesn’t update in real time so you never really know which transactions have posted to your account and which haven’t.
Add to that you can’t contact customer service through BannerBank , there’s not even a phone number.
My branch doesn’t have an ATM (must be the only bloody bank in America that doesn’t 🤬) and Banner Bank doesn’t have customer service in the evenings or on the weekends, so when you’re having a problem with your ATM card on a Saturday morning and can’t get any cash, you’ll be royally screwed, and flat broke, till Monday morning when you can actually speak to someone about it. Take my advice and bank your money elsewhere. Opening an account with Banner Bank was a big mistake.

Update: different but still buggy and often terrible. At least now you don’t have to tap the submit button twice to deposit a check but the camera is still buggy and often doesn’t work the first time. And now it just spontaneously quit on me in the middle of a deposit. Frustrating. I suggest finding a new developer.

I should say “sometimes works”. I mainly use BannerBank for depositing business checks, and the check depositing is very glitchy. Frequently the image will not appear in BannerBank after taking it, and it must be retaken. Frequently it will exit out of photo mode all by itself, for no reason. Sometimes I have to quit and relaunch to get it to photo deposit at all. Sometimes even that doesn’t work and I just give up. Also the image on the load screen is low rez and adds to the general feeling that it’s not a very solid app.

BannerBank is okay when the service is up, banner bank has many operational issues that have become more and more glaring the last few years. Updating ToS, limiting hours of access to your bank information, randomly stopping reoccurring payments that have been known and ongoing for years. Stopping payments at frequented stores in my home town that I shop at regularly. Stopping payments in other states and countries after giving them notice of my travel plans. All that said the more than a decade I have been with banner I have seen a steep decline in customer policy. I think they are great for holding money, but with all their random stop payments and irregular hours of contact and services being available I would suggest getting a different bank for checking/credit or overall spending as Banner has cost me 1000s$ in lost buy/sell opportunities that had a small window of opportunity.

I am very good at making sure I don’t spend money I do t have but BannerBank makes it very difficult! Things that you purchase as debit are supposed to come out automatically and be reflected in your available balance, (haven’t had a problem with this with any other bank) but with BannerBank charges will move around and disappear and reappear days or sometimes a week later leaving it difficult to track your spending and available money. Especially around 8pm-6am. It’s very frustrating and I am constantly having to screen shot pictures of my account to have proof when the bank tries to charge you over draft fees and such. Basically I’m glad there’s an app hence the two stars but as far as the quality it needs to be better and more reliable.

I use three credit unions and two of them through an online app. This one serves the purpose and presents the critical information well but access to other information such as bill pay is less convenient than the other accounts. I’m finding it difficult to quickly determine what bill are currently scheduled to be paid. I have to visit each bill I think will need to he paid to verify that it was actually scheduled. Very inconvenient. The Outstanding Bill payment section on my app does not have any transactions listed at all. If I select “quick bill pay” there is a tab that will display pending transactions. The Outstanding bill payments selection from the main menu needs help.

BannerBank is easy to navigate & it seems like I’ve been using it for 25+ years. I use the Bill pay app feature to schedule all bills as invoices arrive. The exception is small, infrequent yard service bills where they are paid as the service is rendered. One thing that I with could change is the Calendar feature. I have not found a quick way to reach it & must go thru the Bill Pay Window to reach it. It’d be great if it were located in the Pull down menu on the left hand side. This would eliminate one step…the need to go theu Bill pay, which for me takes a while to load.

I keep getting an error message when using the snapshot deposit. I’ve used it before with no issues but it just won’t work even after reinstalling BannerBank . I also don’t like the fact that debits and credits are constantly being rearranged as well as the balance.

I’ve upped this from 1 star to 4. Snap deposits are fine now but I still don’t understand how the balance changes between say 9pm to 5am. Then everything still gets rearranged again I just don’t understand it. The balance should always reflect the true balance at that time shouldn’t it? I’m so confused.

I moved my accounts from an extremely large bank to Banner Bank about four years ago and am very impressed with everything I have contacted this bank about. From online experience to working with the bank staff I have always received excellent service. The friendliness and face recognition when I walk in my branch are priceless. If you want a decent sized bank that does almost everything a large bank does but want to be treated as a person and not just a number, I highly recommend this bank.

I’ve banked with Banner Bank since they were a one branch operation in Walla Walla. A savings account with a passbook (remember those) when I was 4 years of age. That was 60 years ago. The bank has grown, expanded to many western states (still waiting for Northern Nevada… hint hint), and has never lost the hometown feel of a friendly smile, and amazing customer service. If I need personal banking services I drive from Reno over the Sierra to Grass Valley California (101 miles from home). There’s every brand of bank in Reno you could imagine [no Banner :( ]… they’re worth the drive. Mobile banking handles 99% of my needs. Banner Bank is wonderful. If you read this review, I have no ties to Banner other than being a loyal customer. You should give them a chance to be your financial partner as well. You’ll be amazed!

I changed to Banner after 30 years with USBank. I’m SO glad I changed! I put up with 5-6 different cancelled debit cards with USBank to only one with Banner! Being a local bank, they won’t hesitate to answer my call when I have a purchase that their algorithm doesn’t recognize, and rather than cause me the discomfort of being without my debit card for 10 days, a real person answers the call and I let them know that I am shopping from this or that site, and they don’t automatically cancel my card!

I love the Banner Bank app because it lets me do so much!
Transfer funds, easy to log in, never an issue with logging on.
My other banks app is terrible continuously not letting me log on or just spins & spins, very frustrating that’s one reason I moved my main banking to Banner.
The other reason is I can look back several months for deposits & withdrawals and expand the checks, which are very few now but it’s so nice & see my statements and can open them on BannerBank & print them, other bank nope!
Banner bank app is terrific!!

Now that I do my banking online, I no longer balance my checkbook I no longer spent hours writing checks licking envelopes buying stamps. I just take 10 minutes of my day. Pay my bills hours later. Look at BannerBank . See my totals you’re doing a great job I have no problem with BannerBank at all. I use it on my phone and I use it on my tablet. I’m on my tablet right now. Writing this review using a microphone not even typing. Modern technology is awesome I give you 5 1/2 stars I love this bank Banner Bank is the best bank I ever had.

I am using BannerBank for personal, business, as a personal representative, and to help my mother. The snapshot deposit feature is tremendous, as I live outside of town. I have come to monitor when checks are posted and when they are cleared. I have several ledgers, and BannerBank helps me to keep them all in order and correct on a daily basis if I chose to. The features are well thought out and function very nicely. I would recommend BannerBank for anyone even with just a single checking account.

Crashes too much. Errors a lot. Causes big delays just trying to complete online deposits. Every time you tweak it I spends a day or two trying to do the simplest of transactions. Please just shut it down and fix completely whoever keeps messing with little bug fixes is driving we customers nuts. Thanks. One last comment a text warning you are messing with online banking app BEFORE your tech person touches it would save us customers a whole lot of frustration. If I can’t get it to open how on earth can I see some note or warning on your app site? PS. Adding it to your phone system AT THE ANSWER POINT especially after hours would really help. Thanks!

The banner bank app is very easy to use and I have never had any problems trying to figure out how to use BannerBank and/or it’s features. It is very convenient as I often don’t have time to make it into town, and I personally use BannerBank almost every day to check my balances and to make sure there are no strange or unwanted transactions on my account. I have and will continue to recommend BannerBank to others seeking to make dealing with there banking just that much easier! 5 stars!

Have had my Banner account since 2011 when I was living in Oregon. If you call, you get a real live person who is in Washington state and is helpful, professional, and courteous - even friendly! I moved away from Banner Bank territory 8 years ago and continue to bank at Banner. BannerBank is totally user friendly. Finally , ATM charges from other banks are refunded exactly when they are charged. Nothing not to like about their app or their amazing customer service.