Contact Banner Bank Support

by Brentanorusselli

Really disappointed in the bank for making such a app, it is crude to use and it quite often only fails to work properly. Both with face recognition and manually entering your password in can be a problem. Also some times snapshot doesn’t even work. And when it does it takes days to process. Not always, but it’s unreliable. You could never look at your app after 9 PM because your balance will change drastically and most your transactions will disappear. And if they’re pending they could be pending today, tomorrow the next day, the next day, the next day, the next day & when it finally stops pending then it’s dated as that date not the actual date when the transaction in reality occurred. So there is no way to actually use the app as a check register because it will tell you the wrong information about when you actually spent your money. I truly think that because of this glitch, that the bank is actually robbing everyone of there money a little here and a little there. The system used does not make any sense at all & is completely way out of line with the way it’s processes my transactions where I spend money and when I deposit money. I very much dislike this app and would not recommend it to anyone without a lawyer.

by Critter Causes

I’ve been banking since the age of 11. I have belonged to several banks and credit unions, and Banner has been the least friendly and most unreliable in the 60 years I’ve had accounts. I am now battling pancreatic cancer, my 5th type of the disease. The closest branch is in Tekoa, WA. I am a victim of identity theft, and my checking account has been hacked on a monthly basis. The bank manager treats me as though I have brought this on myself, which isn’t true because I spent 53 years as a computer scientist specializing in computer crime. I even volunteer in our local sheriff’s office investigating the crimes. The manager is so unpleasant, my husband has to painfully drive me out of state to a branch where I am not judged. My experience with Banner Bank has been so negative that I am closing my account, and I will live out what time I have left without ever having another bank account.

by TjwsPrincess

The App is always timing out before it even logs you in. It is slow and doesn’t always work. I’m constantly seeing “request timed out” on my screen while waiting for it to load. A lot of times if it will open it will show me my balance but freeze when I click it to view transactions. In addition there are several occasions where the mobile app and the website site are both down and it’s not available. I shouldn’t have to call and wait on hold to find out my balance or drive to a bank. And what if it’s after hours. It’s really the worst mobile banking experience. However I like the people at the local branch and have never had an issue with my account. Good bank. Bad mobile and online banking service... also it’s ONLY this app. It isn’t anything with my cache, cookies or web browser. Doesn’t matter if I’m on WiFi or just the LTE. The app is flawed.