Prisma Concierge app not working? crashes or has problems?

Prisma Concierge Status

Last Updated on 2023-06-30 by Mobilise IT Pty Ltd

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Common Prisma Concierge Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Prisma Concierge app on iOS and Android devices. Solve all Prisma Concierge app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Prisma Concierge iPhone Issues and Solutions

Prisma Concierge iOS app crashes, not working, errors
Prisma Concierge iOS app network issues
Prisma Concierge on iOS has black/white screen

Prisma Concierge Android App Issues and Solutions

Prisma Concierge has errors/crashing/not working
Prisma Concierge server network connectivity issues
Prisma Concierge has black screen

Prisma Concierge iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Prisma Concierge app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Prisma Concierge app crashes or not working on Iphone (iOS):

Close and restart the Prisma Concierge app on iPhone
Update Prisma Concierge app to the Latest Version for iOS
Uninstall and reinstall Prisma Concierge iPhone app
Update your iPhone to the latest iOS version

Fix Prisma Concierge on iPhone unable to connect to server/internet connection issues::

To resolve Prisma Concierge network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Prisma Concierge black/white screen (blank screen) on iPhone:

Follow the Prisma Concierge iOS app troubleshooting guide Here →

Prisma Concierge Android App Issues and Solutions

Fix Prisma Concierge not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Prisma Concierge app issues:

Force Stop the Prisma Concierge App
1. On android, goto "Settings" » click Prisma Concierge app. » click "Force Stop".

Update Prisma Concierge to the latest version on PlayStore

Clear Prisma Concierge App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Prisma Concierge app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Prisma Concierge.

Fix Prisma Concierge unable to contact server/ Prisma Concierge internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Prisma Concierge » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Prisma Concierge » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Prisma Concierge on android.

Solve Prisma Concierge black/white screens issue on Android:

Follow the Prisma Concierge android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Mobilise IT Pty Ltd, developers of Prisma Concierge.

About this app

Concierge combines traditional managed services with the latest in mobile technology that enables our customers with the tools to tailor and deliver the precise set of Mobility Managed Services (MMS) required by each user. Concierge delivers support to users in the most effective and convenient way such as the Call Now or Request Call Back features whilst at all times extracting information about the health of the device to pinpoint issues even before they arise. Prisma's Concierge mobile and cloud platform is a live pulse between our customers and their mobile workforce. The Concierge Platform by Prisma allows IT and Administrators to see real-time interaction between users and service desk with real-time reporting on the quality of service and solution with a wealth of information and analytics that enable the finite tweaking to extract maximum efficiency and output.