Scrive Retail eSign app not working? crashes or has problems?

Scrive Retail eSign Status

Last Updated on 2024-09-19 by Scrive

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Common Scrive Retail eSign Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Scrive Retail eSign app on iOS and Android devices. Solve all Scrive Retail eSign app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Scrive Retail eSign iPhone Issues and Solutions

Scrive Retail eSign iOS app crashes, not working, errors
Scrive Retail eSign iOS app network issues
Scrive Retail eSign on iOS has black/white screen

Scrive Retail eSign Android App Issues and Solutions

Scrive Retail eSign has errors/crashing/not working
Scrive Retail eSign server network connectivity issues
Scrive Retail eSign has black screen

Scrive Retail eSign iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Scrive Retail eSign app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Scrive Retail eSign app crashes or not working on Iphone (iOS):

Close and restart the Scrive Retail eSign app on iPhone
Update Scrive Retail eSign app to the Latest Version for iOS
Uninstall and reinstall Scrive Retail eSign iPhone app
Update your iPhone to the latest iOS version

Fix Scrive Retail eSign on iPhone unable to connect to server/internet connection issues::

To resolve Scrive Retail eSign network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Scrive Retail eSign black/white screen (blank screen) on iPhone:

Follow the Scrive Retail eSign iOS app troubleshooting guide Here →

Scrive Retail eSign Android App Issues and Solutions

Fix Scrive Retail eSign not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Scrive Retail eSign app issues:

Force Stop the Scrive Retail eSign App
1. On android, goto "Settings" » click Scrive Retail eSign app. » click "Force Stop".

Update Scrive Retail eSign to the latest version on PlayStore

Clear Scrive Retail eSign App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Scrive Retail eSign app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Scrive Retail eSign.

Fix Scrive Retail eSign unable to contact server/ Scrive Retail eSign internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Scrive Retail eSign » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Scrive Retail eSign » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Scrive Retail eSign on android.

Solve Scrive Retail eSign black/white screens issue on Android:

Follow the Scrive Retail eSign android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Scrive, developers of Scrive Retail eSign.

About this app

Scrive Retail eSign is designed especially for the retail point of sales scenario. Replace the printer and print to a tablet directly from the point of sales system. Install Scrive Printer Driver in minutes and be ready to go paperless with no integration work required. 1. 4. 5. 6. - No integration required, plug and play e-signatures.