OhioHealth app not working? crashes or has problems?

OhioHealth Status

Last Updated on 2025-01-16 by OhioHealth

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Summary of OhioHealth Problems 🔥

- There is no way to contact app support.

- The appointments feature is not working correctly and can be confusing.

- The billing section of the app is difficult to navigate and needs an update. It is not clear how much the user needs to pay and there is no option to pay the agreed-upon statement amount.

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Common OhioHealth Problems & Solutions. Troubleshooting Guide

Table of Contents:

OhioHealth iPhone Issues and Solutions

OhioHealth iOS app crashes, not working, errors
OhioHealth iOS app network issues
OhioHealth on iOS has black/white screen

OhioHealth Android App Issues and Solutions

OhioHealth has errors/crashing/not working
OhioHealth server network connectivity issues
OhioHealth has black screen

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OhioHealth iPhone Issues and Solutions

How to fix OhioHealth app crashes or not working on Iphone (iOS):

Close and restart the OhioHealth app on iPhone
Update OhioHealth app to the Latest Version for iOS
Uninstall and reinstall OhioHealth iPhone app
Update your iPhone to the latest iOS version

Fix OhioHealth on iPhone unable to connect to server/internet connection issues::

To resolve OhioHealth network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

OhioHealth Android App Issues and Solutions

Fix OhioHealth not working on Android, crashes, errors or is unresponsive:

Force Stop the OhioHealth App
1. On android, goto Settings » OhioHealth » click [Force Stop]

Update OhioHealth to the latest version on PlayStore

Clear OhioHealth App Cache and Data:
1. On android, goto Settings » Apps » OhioHealth » Storage » click [Clear Data] option. This clears both data and cache.
2. restart OhioHealth.

Fix OhioHealth unable to contact server/ OhioHealth internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click OhioHealth » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto OhioHealth » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch OhioHealth