UnityPoint Health Virtual Care app not working? crashes or has problems?

UnityPoint Health Virtual Care Status

UnityPoint Health Virtual Care allows you to see a doctor anytime on your mobile
device. Our network of providers are board certified in the areas of family
medicine, internal medicine, urgent care and pediatrics.

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Common UnityPoint Health Virtual Care Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot UnityPoint Health Virtual Care app on iOS and Android devices. Solve all UnityPoint Health Virtual Care app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

UnityPoint Health Virtual Care iPhone Issues and Solutions

UnityPoint Health Virtual Care iOS app crashes, not working, errors
UnityPoint Health Virtual Care iOS app network issues
UnityPoint Health Virtual Care on iOS has black/white screen

UnityPoint Health Virtual Care Android App Issues and Solutions

UnityPoint Health Virtual Care has errors/crashing/not working
UnityPoint Health Virtual Care server network connectivity issues
UnityPoint Health Virtual Care has black screen

UnityPoint Health Virtual Care iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever UnityPoint Health Virtual Care app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix UnityPoint Health Virtual Care app crashes or not working on Iphone (iOS):

Close and restart the UnityPoint Health Virtual Care app on iPhone
Update UnityPoint Health Virtual Care app to the Latest Version for iOS
Uninstall and reinstall UnityPoint Health Virtual Care iPhone app
Update your iPhone to the latest iOS version

Fix UnityPoint Health Virtual Care on iPhone unable to connect to server/internet connection issues::

To resolve UnityPoint Health Virtual Care network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix UnityPoint Health Virtual Care black/white screen (blank screen) on iPhone:

Follow the UnityPoint Health Virtual Care iOS app troubleshooting guide Here →

UnityPoint Health Virtual Care Android App Issues and Solutions

Fix UnityPoint Health Virtual Care not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent UnityPoint Health Virtual Care app issues:

Force Stop the UnityPoint Health Virtual Care App
1. On android, goto "Settings" » click UnityPoint Health Virtual Care app. » click "Force Stop".

Update UnityPoint Health Virtual Care to the latest version on PlayStore

Clear UnityPoint Health Virtual Care App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "UnityPoint Health Virtual Care app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch UnityPoint Health Virtual Care.

Fix UnityPoint Health Virtual Care unable to contact server/ UnityPoint Health Virtual Care internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click UnityPoint Health Virtual Care » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got UnityPoint Health Virtual Care » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch UnityPoint Health Virtual Care on android.

Solve UnityPoint Health Virtual Care black/white screens issue on Android:

Follow the UnityPoint Health Virtual Care android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Iowa Health System, developers of UnityPoint Health Virtual Care.

100% Contact Match

Developer: UnityPoint Health

E-Mail: [email protected]

Website: Visit UnityPoint Health Virtual Care Website

About this app

UnityPoint Health Virtual Care allows you to see a doctor anytime on your mobile device. UnityPoint Health Virtual Care allows you to be seen when you need it, where you need it. Our network of providers are board certified in the areas of family medicine, internal medicine, urgent care and pediatrics. They are available 24/7, with no appointment needed. It brings healthcare home, so that you can feel better, faster. If you use Apple Health, you can choose to share your health information with the doctor during your video visit, such as heart rate, blood pressure, body temperature, blood glucose levels, weight, nutritional information, and respiratory rate.