Contact OhioHealth Support

1-no app support. (Clicking app support just takes you to OhioHealths General info pages, no way to contact app support) 2-appointments NOT working correctly. App says I need a vaccine, click here to schedule…clicking there takes me to an error page that says I’m already fully vaccinated. SO WHY ARE YOU ALERTING ME??? 3- payment not working correctly: trying to make a payment takes you OUTSIDE the app to a separate payment processing website. So many errors I cannot screenshot them all!! (I guess I see why they disabled app support, this thing is broken!!)

The billing section of the app is in desperate need of an update. It’s very difficult to get to where you actually make a payment. It’s also tricky in what it wants you to pay. The amount listed is what you owe Ohio Health entirely then there is a payment button under that amount then under the payment button it shows your statement amount if you’re on a payment plan. But when you click the payment button it lists the entire amount owed, then it lists a certain percentage they would like you to pay, then there is an option for paying any amount you would like. It does not give you the option to pay the statement amount agreed upon with customer service/the amount in the monthly statement. The app makes it very easy to question if you’re paying the wrong amount wether it be too much or not enough. Basically the app is not aligned with what’s happening with the call center/payment plan. So I end up having to call to make my payment to feel confident that the correct amount was payed.

It’s ok. It can be difficult to find what you need quickly, especially when trying to navigate between the different “areas” of the app (e.g. the home page and its tools, your separate personal info page, your separate personal settings, etc). Notifications and pop-ups are annoying and tend not to disappear. Sometimes it crashes. There’s some redundant pieces and parts. The telehealth appointments aren’t without glitches/problems and for some reason require you to download the zoom app which is not great (and doesn’t inspire a great feeling of security). But at the end of the day, despite the frustration and clunkiness, it provides services that are relatively convenient, so that’s nice. The fact that it constantly logs me out makes me feel a little more secure I guess, but I still hate having a portal to such personal info on my phone.