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Listed below are our top recommendations on how to get in contact with OhioHealth. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact OhioHealth. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of OhioHealth
Difficult to send messages. Automatically logs out why you’re creating a message. Therefore you’re never sure the message was sent. Not all doctors are shown in order to message. This site needs a lot of work and should be tested with people that actually use this site. Do not recommend, use the web site for a better experience
The financial assistance seems to be a run around and a mess to apply for. I’m fortunate enough to have the at hand supplies needed to fill it out and send the application in to you guys, however, those who don’t know how to do all that I feel bad for. Despite me being able to maneuver and figure things out it seems like it’s almost made intentionally hard. My suggestion is to create an in app financial application. One that the patients/applicants can digitally type numbers and letters. For instance my application was sent back to me because the 7 in 2017 of my employment date was not legible. Having digital letters and numbers would avoid that and allow faster approval process. The employment application is easily submitted via all one process. Right now it seems like for the financial assistance application you have to take extra steps that aren’t really necessary for modern day times.
Online bill pay needs a lot of work. Access to partial or no information does not help anyone. Give access and train support on it or else do not offer it. The web site popup to view in app is confusing. Remove it, think about it. Not everyone knows the difference, and there’s huge differences. Such as password resets, why must we call someone every time when recovery information matches? The app, give meaningful error messages, it’s always “oops”, how does that help even the most knowledgeable patient?
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