LEGOLAND app not working? crashes or has problems?

LEGOLAND Status

Last Updated on 2019-09-07 by Merlin Entertainments

I have a problem with LEGOLAND

Are you having issues? Select the issue you are having below and provide feedback to LEGOLAND.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with LEGOLAND® Discovery Centre? Report Issue

Common LEGOLAND Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot LEGOLAND app on iOS and Android devices. Solve all LEGOLAND app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

LEGOLAND iPhone Issues and Solutions

LEGOLAND iOS app crashes, not working, errors
LEGOLAND iOS app network issues
LEGOLAND on iOS has black/white screen

LEGOLAND Android App Issues and Solutions

LEGOLAND has errors/crashing/not working
LEGOLAND server network connectivity issues
LEGOLAND has black screen

LEGOLAND iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever LEGOLAND app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix LEGOLAND app crashes or not working on Iphone (iOS):

Close and restart the LEGOLAND app on iPhone
Update LEGOLAND app to the Latest Version for iOS
Uninstall and reinstall LEGOLAND iPhone app
Update your iPhone to the latest iOS version

Fix LEGOLAND on iPhone unable to connect to server/internet connection issues::

To resolve LEGOLAND network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix LEGOLAND black/white screen (blank screen) on iPhone:

Follow the LEGOLAND iOS app troubleshooting guide Here →

LEGOLAND Android App Issues and Solutions

Fix LEGOLAND not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent LEGOLAND app issues:

Force Stop the LEGOLAND App
1. On android, goto "Settings" » click LEGOLAND app. » click "Force Stop".

Update LEGOLAND to the latest version on PlayStore

Clear LEGOLAND App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "LEGOLAND app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch LEGOLAND.

Fix LEGOLAND unable to contact server/ LEGOLAND internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click LEGOLAND » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got LEGOLAND » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch LEGOLAND on android.

Solve LEGOLAND black/white screens issue on Android:

Follow the LEGOLAND android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Merlin Entertainments, developers of LEGOLAND.

About this app

Featuring LEGO rides, LEGO play zones, a 4D cinema experience, your city brought to LEGO life in MINILAND®, Master Model Builder classes, a LEGO Shop and Café. this app Discovery Centres are the perfect place to imagine, build and create with LEGO bricks. Get even more from a visit to a this app® Discovery Centre with this free interactive app. this app® Discovery Centres are the ultimate indoor LEGO® play experience, ideal for families with children aged 3-10 years. LEGOLAND is packed full of useful information, interactive entertainment and LEGO building tips to maximise the fun before, during and after your visit.