Grailed Reviews

Iv bought many items in this app and the process is great. But there are a lot of Fakes and replica items on this app so you have to be careful about what you buy. Selling on this app is horrible. About two monthsI sold a $500 pair of shoes on this app and they never released payment to my account. They then proceed to permanently freeze my account so no only did I never receive payment I wasn’t able to contact support through Grailed . After I found the support email I send the this app team an email which they never responded to. I proceeded to send another email which they did respond to this time but the response was not helpful at all. So I sent another email, that was a month ago and I still havent received a response. The customer service at this app is less than dissatisfying. So it’s 2 months now that iv been waiting on my money but I’ll probably never get it. Take my advice, don’t use this app for anything but purchasing items. If you want to sell you items use Poshmark, the seller is much better protected.

With the amount of negative reviews you’d think this app would change something up. In my few years on this app I've lost a lot of money due to the lack of care from the this app team. I’ve read copious reviews about how awful customer service is at responding and I can fully say I agree. I was scammed out of a Supreme Quarter Zip hoodie, which I take responsibility for. However there weren’t any actions taken to follow up with the scammer, they just banned his account after he stole my item. Next, I bought a bunch of stickers. I paid around $50 USD for them and they never came. The seller was apparently banned which meant I was SOL. And now I’m in a situation where the seller hasn’t provided me with tracking information. The seller also has multiple one star reviews because they’ve sold multiple items that never arrived at their destinations.

In short, this app only cares about the fee they get from any sale or purchase and it’s criminal. Don’t use Grailed, you’re better off anywhere far from here.

I shipped my product out to the buyer initially after they paid. Found out the money was put on hold through Paypal, so I waited patiently until the item was confirmed delivered to receive the money. A week had passed by, no money. I called Paypal around 4 times by this time and they told me I needed to message the buyer to confirm our transaction in order to receive my money. Sent the buyer a friendly message asking if she could kindly just confirm the transaction and even sent a step by step on how to do so. She ignored my message and went straight to giving me 2 stars because she failed to read the description of the item. At this point I’d messaged her 3 times or so and I’d gotten no cooperation or reply. I finally decided to email this app hoping they’d be able to at least contact the buyer and tell her I hadn’t fully received my money yet, but all they told me was that I needed to settle it with the buyer. How tf can I when she won’t respond?? I send an email back expressing how I literally can’t, and all they say is to call Paypal. Now keep in mind, I’ve gone back and forth between Paypal and this app CS and it’s been around 2-3 weeks. Finally Paypal manually releases the money into my account, and they tell me that this never happens and is probably because of the buyer/this app. Worst first selling experience ever!

I sold a StockX verified FOG essentials t shirt with tags bags and stockX receipt. I sold the item snd shipped it and then the buyer chose to not let this app know thrush did receive the item so I couldn’t get my money until he actually confirmed he received the item even though I had proof that the item was delivered and signed for. I contacted this app and they pointed the finger at PayPal. I contacted PayPal and they pointed the finger back at this app. Lol so long story short PayPal first off is the worst and can’t believe ALL these apps and streetwear/high end sneaker stores and apps use them. Because the customer service is awful. Sadly this app is even worse. They didn’t do anything until 6 months later when I got my invoice for the year. And they then realized that I sent a $100 shirt and he got his shirt, this app got there $25 cut. But I was the only one who didn’t get paid. The buyer played the loop whole in the system, and basically got to wear a shirt for 6 months before even paying a dollar for it. this app is terrible I can’t believed people actually leave good reviews and believe that there clothes are authenticated when they only go off the pictures that the seller post. They have no professionals that authenticate any yeezys jordans designer clothes or designer shoes. this app is a complete joke.

I’ve been on this app for 5 years now. I’ve heard stories of people getting sold fakes but i never believed it because this app “authenticates” all items before listing. I Bought a pair of “Undercover Jun Takahashi” combat boots from a popular user +75 sales 4.5/5 Star rating seller. upon receiving them i realized they didn’t fit so i tried to relist them, in Grailed there is an option to repost any listing you bought, i relisted them under the same name and brand assuming they were legit. After having my listing taken down over 7 times i became suspicious of the boots authenticity so i took them for verification, within hours they were confirmed fake by experts AND this app authenticators. I opened a paypal dispute and then asked the seller if they could refund me, they repeatedly offered me a partial refund (they didn’t want to pay to ship them back). this app did nothing to help the situation, all they did was refer me to paypal, who sided with the seller. Now im stuck with a pair of fake boots.
I don't know what to even do at this point, this app is unresponsive, usually sending replies around 4am EST and they only do email communication. They have known the seller sold me fakes for over a month and they are still allowing them to continue selling on the platform.

I’ve been selling and buying on this app for over 2 years now and I’ve had a score of 185 which took a lot of hardwork to build up my reputation and previously I sold one of my items that I was under the assumption was real as I bought it from my local consignment shop however it was unauthentic which I’m sure happens every now and then but it was my first time and it honestly was a mistake. So this app froze my account which I understood and I emailed them regarding what had happened to which I was informed my item that I sold was fake as I was told the steps of what to do in order to make up everything and get my account back so it took about a week for me to withdraw my funds from my bank account as I put it into my PayPal to refund the buyer which I did as after I contacted the this app team they decided that they should freeze my account which is extremely petty and frustrating when I’ve put in countless hours on building up my reputation which has always been 5 stars and it was a simple misunderstanding that I’ve been punished for virtually forever as I can’t do anything to get my account back and it kills me to write this but I’m very upset and don’t believe their support team treats the clients right in all their scenarios.

Makes casual offers and negotiating pointless. You can no longer offer someone to see what they are set on/ looking for. Maybe I wanna offer someone a low price to see what they’re think of or see if they’re desperate enough to sell it to me for that cheap. Even then if they accept you would normally be able to think about your purchase. Now they basically make the purchase for you if you offer and the seller accepts. You can’t decide if yo actually want to go through with it after they accept. Really bad way of negotiating and has decreased my amount of sales and engagement. Very annoying to have to be set on buying something even before knowing it’s available for that specific price. Basically eBay now, and lost its unique feature. Hopefully this gets turned back.

Don’t fix something that isn’t broke! Grailed was fine how it was, fine something else to do during your job rather than tool around with peoples sales. Disgusting

I sold supreme vans for $88 and I never received my money! I sent this app’s customer support an email as they don’t have a phone number which is odd for an online store as large as they are. They told me that there was nothing to worry about as paypal holds onto the money for sometime and to contact paypal because it’s out of their control. So I waited patiently for 3 weeks and said okay that’s long enough. So I called paypal and they told me there was no indication of $88 from this app, therefore can’t give me much assistance. So I contacted this app again, and explained what paypal said to me. this app also asked for the name, time, and date of the discussion with paypal just to make things more complicated. I was able to do so in hope that they would take action once I did, but I haven’t heard back from them. It’s been over a month now since I sold the shoes and I still haven’t received my money and I feel foolish for giving away shoes I paid $140 for! It’s mind blowing to me that there’s markets as popular as this app with no listing ID numbers or any way to revise cases like this. Whether it was intentional or not this is unacceptable in 2019. I would not have sold sold these shoes if I didn’t desperately need the money.

I was a seller on this app. I obtained a five star review selling multiple products. I mostly sold Supreme. My team and I would go to mass trades and receive very hyped items. We have sold box logos in the past and received 100% satisfaction and the buyer stating hey are clearly authentic. Today, I listed an item i got my hands on a while back. This was 100% authentic for I have the receipts from Supreme. As I went in, someone had commented “fake” at the bottom. Now this is quite common for those who like to troll. To my surprise, I was banned within seconds. this app did not take the time to review the order nor take time to look at the pictures to verify that this is indeed real. I am frustrated with the customer service as well. I have emailed them in the past with concerns and it took them a whole 2 months after sending then emails. This is no way to run a business. I have thousands of dollars worth of merchandise which I have to sell through hand because of the lack of attention this app gives its customers and sellers. If you want to become a seller, Id advise you not to. Not only is it a waste of time. It might also cost you sales in the future.

Update: original review below, just updating for more recent issues with the platform. Still extremely buggy, still zero protection for sellers and buyers alike. No real “this app protection” just redirects users to PayPal for a claim they may never resolve. On top of all this they now increased their fees to almost 10% ! They offer nothing and expect 10% of all of your sales. They are also blanketing their reviews with paid / bot reviews to keep it at 5 stars (source: have a friend who still works there, hence why I knew about their sneaky non-refunding of returned item fees. Thank you ROD.”

OG review:
For several years I’ve had to delete Grailed and reinstall / sign in again after a few weeks because it slowly begins not loading items. You’ll be scrolling through a search or your favorites and suddenly nothing will load. No pictures, missing details. Cannot believe this hasn’t been fixed yet considering the amount of money they’re making on unclaimed canceled / returned item fees that never get reimbursed unless you file a claim with their CC.

I have two items in which I cannot put out for sell even though they are legit items bought at super known stores such as flight club and I really don’t understand why my items get removed from my “put out to sell list” when I do everything you guys ask me to do for authentications, you guys really need send us messages of more info you need on the sneaker I feel that this mostly happens with used sneakers as they don’t look like how they did before, but how do I know you guys aren’t selling any fakes either if you don’t even recognize the real . I have put out a listing for a ASSC hoodie which are the easiest to Authenticate especially if you have the tags which I do because it’s brand new and I showed that notification of authentication in photos which came from the ( ASSC APP) it’s truly frustrating not being able to sell items and just having to keep adding more and more pictures just for those items to be taken out without even notifying us!

Been on Grailed for at least a couple years, listed hundreds of items, barely sold anything even though I’ve sold hundred of items on other apps, and have had multiple customers input the wrong address. Grailed doesn’t charge sales tax so you will be responsible for that. Grailed puts the burden on the seller really, let’s customers leave unjustified bad ratings for something that’s their mistake I.e., a customer leaving a 1 star rating as “item not delivered” but due to customer inputting the wrong address, even when there was full communication about it with the buyer, and doesn’t let the seller rate the customer or respond to the negative feedback. They’ll only take the low rating down when you’ve refunded the money, which is difficult to do when the package is still in transit 😆. This is a horribly bad app and I don’t see it surviving with all the other more useful apps out there. If you’re a reseller just don’t even waste your time with Grailed, I wish I hadn’t.

Being linked with PayPal for every transaction, means any buyer has protection for buying. Which also comes with them being able to charge back on anything they want, and win about half the time. Meaning the seller losing the sale, and the item, even with proof of purchase, shipping, and messages between each other. this app “Authenticates” every item that is posted, and it’s about 50/50. I had nearly 90 sales on my account, all 5 star ratings. Receipts for everything I had listed. Yet this app deems things inauthentic, even with pictures of the receipt, order numbers, and anything to prove it’s legitimacy. My account was deleted after they took down a t-shirt I posted, with the receipt to it. App itself is great. Easy to use, good for buyers. But this app authentication and support team is terrible for sellers. Update: I have reached out to the this app team for help. Asked what was inauthentic about my items and they wouldn’t answer the question, only saying I’m frozen for good. Even had a sale pending on this app from earlier that day and asked for the this app label to ship it and they didn’t answer at all. I’ve reached out multiple times and they have stopped answering me. Saying I am permanently banned. With 0 proof that anything is inauthentic. Even with receipts for my items.

I’ve sold a lot of small items on here and bought some items without a problem. Up until recently I sold a pair of very expensive Tom Ford sunglasses and got burned for them. What happened to me was that the customer was unhappy and reported me through PayPal and without even consulting me or getting my side of the story PayPal has “Permanently Restricted” my account forever. It goes against PayPal’s policy for anyone to deal with sunglasses I should have known this but more importantly this app should have known this before allowing a category through their app for selling glasses. I have not been able to reach this app and they are not doing anything about this. They are not the ones guaranteeing buyer and seller protection as they do not have any power with PayPal. I lost a very expensive pair of sunglasses and I’m out all the money I had in my PayPal account for this very careless app. BEWARE YOU WILL GET BURNED.
Thanks a lot for nothing this app. Please give a little more effort with trying to solve problems instead of just posting weekly outfits. Unacceptable.

I used this app a few times in the past year to purchase t-shirts and other small pieces and was always pretty satisfied. My most recent purchase was a Maharishi jacket that I continued to ask the seller for tracking information on, until, months later and after several lies and excuses I discovered was still at their house and hadn’t been shipped because they were waiting to mend a hole in it. I canceled my order as none of this was part of my original expectation for the product (the hole was not listed in the description) and left a negative review because the seller had behaved in an unprofessional fashion. The seller then responded to me by insisting that I take down my negative review before they would refund me. I took a screenshot of this message and sent it to this app with a detailed explanation of my complaint. I never heard back from anyone at this app regarding this. A few days later, I DID get a refund notification from PayPal, however today I was informed that the refund was not completed. I still don’t have my product, I don’t have my money, and nobody at this app has spoken to me regarding this issue. If you’re looking for quality streetwear and want a hassle free experience with fast shipping it’s probably safer to stick with StockX or End Clothing.

I discovered this app less than a year ago, and have since been using it to find gently-used secondhand technical apparel and accessories at decent prices. So far I have sold one item on this app and purchased a few items. A few months ago I was scammed by a “seller” who would post items priced really low and then (I realized) repost the same item after it sold. “Seller” was responsive prior to my payment but then ghosted me after I remitted payment. Thankfully, I was able to get a refund from Paypal. this app should figure out a way to flag suspicious sellers (machine learning, anyone?). This scammer in particular had fake positive feedback, presumedly from friends or other fake/scam accounts.
My other suggestion is to improve the search feature. It is not intuitive when it comes to saving searches and querying saved searches. (eBay iOS app does a good job at this.) It would also be really nice to receive a notification when one of my saved searches has a new match. (Surprise, eBay does this as well.)

this app has been my main source of sneaker resell and clothing resell that I’ve used to flip sneakers, sell unwanted clothing, and buy new jackets from trusted users that list items at prices you simply can’t find anywhere else. Finding items that are lightly used has given me an opportunity to buy items I’ve been looking to purchase for a fraction of the cost, and allows me to return the favor as a seller also. With an international community and an app that’s incredibly well designed, there’s absolutely zero complaints about this app. They’ve made a tremendous amount of updates within the past year alone, and always listen to their users for input and always try to make the buying experience better.

As a full time seller I’ve come to rely on this app a decent amount. I care about it for a variety of reasons. There are some issues that are worth addressing.

-That 9%, absolutely absurd, should go back to what it was before. It really made me and others recoil a lot when seeing it. Especially with the fact that it can kill deals, for either side.

- Grailed . Dear god Grailed . I have a 12 pro Max IPhone, absolutely no reason Grailed should run so horrendously. Can sometimes take a couple minutes just to LOAD the thing. Frustrating when leaving Grailed and then coming back. As it has to RELOAD the whole thing AGAIN. Can’t even begin to describe how silly this is.

-The community is relatively good, few bad apples and annoying tire kickers every once in a while. 60/40 split.

-Customer support is lack luster at best. Long wait times and poor responses with issues have left me frustrated on a number of occasions.

The overall experience is good, probably one of my favorites when it comes to a clothing buying experience. But it’s riddle with flaws that need to be addressed. But sadly knowing this app, they’ll likely ignore issues or wait years to fix these issues.

Before I downloaded Grailed I’d only go to thrift stores & maybe try eBay for most items but this app is exactly what the name is a lot of items that most see as grails & their all available here on Grailed easily accessible it’s sorta like a community for rare items & there are always steals going around I’ve purchased two items so far & they were both for very reasonable prices although one thing I bought a pair of shoes was a half size off I didn’t mind because I still was able to wear them sorta & after a few months I was able to sell that same pair for more than I bought it for in the first place so guess it worked out lol. Will be using Grailed for almost all my selling & the list of grails I have are on the top of my list, I’m gonna end up going broke on all the options I’ve added.

I’ve sold my pair of Travis Scott Jordan 1 highs for 1000 dollars on depop. It has been 2 months of this bs and I still haven’t got paid. There customer service is quite possibly THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. They won’t help you and they don’t have a phone number. All of there emails are automated bots. It took them 3 weeks just to get back to me and it was another automated response. They are holding my money from me and it is not fair. Also not to mention, Grailed is FULL of scammers. Another thing is that when you first start Grailed they literally expect you to go through all of their rules of how to sell rather than telling you upfront in Grailed . This is THE WORST APP TO SELL ON. I will never be selling on Grailed again. AVIOD IT LIKE IT’S COVID-19!!!! If there was a option to give Grailed 0 stars, that still wouldn’t be low enough.

I bought a Supreme beanie over a week ago. I have sent multiple refund requests and have not been responded to for any of them. The seller said that he had already sold the item after I bought it. So because of that he cannot send me the item. So obviously I want my money back. I waited the 5 days to request a refund and I did. Then I waited the 2 days to hear back from this app about if my refund will be accepted. I didn't hear back so I requested again and waited another 2 days. I have yet to hear back from this app. I have tried DMing them on instagram and no response. The seller is constantly like "when are you gonna request a refund." And I'm constantly like "I already did like 5 days ago." And Ive been sick of emails and getting emails from bots, and there is not support number. It it impossible for me to talk to a real person and get my problem solved. This is absolutely obnoxious and I will never use this app again. As of writing this I have still not gotten my money back.

I understand I’ve messaged you guys about this issue already, but it’s been 3 whole days since si posted my items and they haven’t hit the main feed yet. My friend said it’s been 6 days for him. This new “Authentication” system is not working. And it looks like the moderation team takes down listings for fun. How can you simply judge authentication off of a few pictures. Do you not know that some items people don’t have receipts for? It could be a old piece or a gift and they may not have a receipt because i have a lot of items that have been gifts from friends and family members. If your not directly having people look at the items in hand how can you judge authenticity. Some of my friends have been banned and taken off the site because you said their listings were in authentic when some of them had email confirmation in the listing. This new system you guys are doing is a flaw. Some of these listings miss verification and just get stuck in the pool of never hitting the main feed. You have completely messed with the sellers on Grailed it use to be a very good app.

Posted 3x now. First being on April 18th and the comment was removed

Don’t delete or edit my review, as I will make every effort to document how many times this app and the devs try to silence my opinions. Total charge ends up being the same as StockX prices more often than not. Made numerous attempts to complain about the very transparent fraud Yeezy products on the website, devs don’t care. Crazymouseclothing is the fraudulent seller along with others. BE AWARE OF BUYING FROM HONG KONG (HK). That’s where all of the fraudulent sellers are coming from aka dhgate and alibaba, while the products are replicas, I’m not on this app for a replica calabasas season 6 sock pack, I want the real thing. Claims are backed and credited from my purchase of items from dhgate that I buy to make sure I’m not getting counterfeit products, all of which are starting to be posted on this app. Devs don’t care, I’ve sent them the images of the fake products and over and over again I’ve asked them to check. this app is willingly keeping FAKE AND FRAUDULENT PRODUCTS for sale on the website, be very wary.

And again, another two sellers, not with a combined total of at least 400 items, are being sold fake and not being refunded even though seller got banned. There is zero QC and the banned sellers just make new accounts

Probably my favorite place to buy clothes on the entirety of the internet realm, very secure (paid with PayPal). Guaranteed protection from scams and fake items. Haven't tried to sell anything yet but it's a pretty secure process regardless. Only reason I gave them four instead of five stars is because they are a lil too overly secure and they flagged me randomly for no reason CLAIMING I was making offsite transactions when I never did. I emailed them and talked to them and they realized I actually wasn't either so they were able to clear it up BUT that whole process did prevent me from buying anything for like week, God forbid the item I wanted ended up getting bought in that amount of time I would have been SOL all due to their mistake but their communication was still good. 4 stars. Great site.

I’ve been a user, buyer, and seller on this app for over 3 years now. Recently purchased a one of a kind item from the this app admins themselves, and after months of poor communication they finally shipped me the very expensive item that I purchased. Almost 2.5 months after the initial purchase date, they decide to tell me that the item that I purchased from them can not be listed on their site for sale. The admin team and customer support I dealt with gave off a distastefully arrogant vibe and the experience has been enough to encourage me to seek alternative sources for my streetwear buying/selling needs. Grailed is great and truly offers a one of a kind service and creates a really great marketplace/community but I’m currently looking to use apps like Bump, where I have yet to be disrespected and dismissed by the support team.

I like Grailed but every time I look up Yeezy v2 Belugas and press on the shoe it kicks me out of Grailed its really frustrating. I deleted Grailed multiple times and turned off my phone multiple time but it still doesn’t work. Please tell me a solution if there is one.

(Update) Grailed works great now with no bugs at all. Theres saved filters which are great for people like me who don’t want to keep on filtering their size every time they look something up. My rating before this use to be 2 stars but now it’s a 5 star because of how well Grailed works, how organized it is etc.

I ordered a shirt from a Grailed seller (Datelines aka Riley Guza) and the shirt was received not as described (dirty, with holes, stink, and riddled with pet hair). I asked the seller for a refund, and he went crazy refusing to give one. He repeatedly insulted and tried to belittle me. When I threatened to report him, he offered different increments as a refund, and I kept refusing until he offered the full refund. Days went by and he started harassing me with ignorant comments again. When he saw that I wouldn’t act ignorant with him, he tried to bate me by asking, “Are you black or something?”. When I didn’t respond to that question but did respond to how ignorant he was acting he said “I'll take that as a definite YES on being black. Super uneducated and you can't form a normal sentence.” After telling Datelines that I would no longer communicate with him and I would be reporting him, he continued to go crazy like a mad man (I have all the proof). When I reported this to Manny (Agent at Grailed), submitted proof of everything Riley Guza said, they didn’t do anything. When I asked them to have him removed from the site, they didn’t do anything. I’ve emailed Manny multiple times and they didn’t seem interested in Riley’s racist remarks. After me telling Grailed multiple times that I would elevate this issue, they finally responded saying “Offensive behavior goes against the first rule of our Code of Conduct” yet they refused to cancel Riley’s profile and take him off their platform where he (Datelines) capitalizes off minorities.