Amex GBT Mobile Reviews

Amex GBT Reviews

Published by on 2025-02-18

🏷️ About: Amex GBT Mobile is a business travel app that provides global access to booking, trip information, and live servicing. The app is designed to help customers of American Express Global Business Travel (GBT) to manage their travel details easily and efficiently. T... Show more


       


Overall Customer Experience 😎


🤬 Negative experience
72.2%

🫥 Neutral
14.4%

😎 Positive experience
13.4%

~ from Justuseapp.com NLP analysis of 934 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Easy and convenient to use

- Saves time and stress

- Built-in messaging to connect to an agent

- All itinerary information in one place



Read 25 Customer Service Reviews 😠💢

4.2 out of 5
Less useful than a Call Center.

So, you’ve made an app. But I can’t do anything like cancel or modify a flight myself. I still need to talk to a person. But only through your app because you didn’t include the phone number in my itinerary. I have to download your app. Your app makes me sign up. You have privacy statements. Your a... Show more

Might be good if it actually worked

I have tried, several times to use AmexGBT for my travel. My company books through AMEX GBT. AMEX GBT can’t even get Travel, that they booked, to show up in their own app. I have tried getting help from their tech support, but they are useless. All I get is emails saying “We are working on the pr... Show more

Pretty useless

When you call the Amex Travel line, an automated voice tells you to check the online booking tool (GBT) for information or to make changes to bookings.
However, AmexGBT doesn’t actually allow you to change/book anything. Completely useless.
Meanwhile, I’m literally already 1hr 17min on the w... Show more

Utterly useless app

Utterly useless app. This is just a shell of an application. They have not added functionality for actually booking hotels or flights. If you have made a flight reservation from the American or Jet Blue apps, for example, you can manually add the trip by entering the confirmation number, and Ame... Show more

Tried to like it

AmexGBT is useless. What’s the point of an app when all you can do is - almost nothing. How can you come up with some stupid setup to be able to book a trip from this stupid app. That should be baked in it and not an extra feature on some Neo nonsense. You might as well just delete it because all ... Show more

Calendar Link Broken

Have used AmexGBT for about 1.5 years. Previous version had calendar link which automatically added travel to your calendar. However, update broke calendar functionality and app crashes when you attempt to add a trip to your calendar. Please fix!!

Couldn’t login

Couldn’t login with the corrected login credential. Click on Reset Password multiple times , but never received emails

Great Experience

On a recent trip with a connection in Houston, my first leg was delayed and it looked like I was going to miss my connection. Using AmexGBT, I was able to connect to an agent via the built in messaging, change my connecting flight and while other travelers on the flight scrambled once in Houston, ... Show more

While everyone was sprinting in the airport...

After our flight had been canceled, instead of sprinting to the customer service desk to get on the next flight out, I was sitting at the gate, peacefully chatting with a travel counselor who was able to rebook my flight through the Amex GBT Mobile app. I never even had to call! It’s so nice to hav... Show more

World class service on the go...

Received notifications for flight delays and messaged an agent from AmexGBT . In a few minutes my flight was cancelled and a new one booked with a different airline. Simple and easy servicing while on the go. Don’t travel without it.

Wheels Up App

Love the new AMEX GBT app. Setting up an account was a breeze. Easy navigation screens and instructions. And love the little plane that goes by waiting for email confirmation. Highly recommend it!

Lisanicolj

Quick & easy access to a GBT agent

I was stuck on a runway for an hour or more a few weeks ago at around 8pm. There was a weather issue so I suspected that we would be turned back to the gate. For security reasons with all the delays, I was not willing to fly out later and arrive at my destination at 1am. Rather than wait to get bac... Show more

Chat functionality

Love, love, love the chat functionality! Being able to make changes to a trip while still on the plane is a game changer.

A+ app

This is by far one of the most easiest and efficient apps I’ve used. The ability to chat with an agent is simply amazing.

Keeps me organized

I use AmexGBT whenever I’m traveling for work— it’s so helpful to have my hotel and flight info together. I can even use it to book for work. Great app!

Try messaging!

This featured saved me when stranded at the airport last spring. At first I was concerned because it was all non-verbal but the counselor assured me it would work and it did! If not for this service I would not have gotten home that night.

Love the Chat functionality!

I was able to change my hotel during a meeting -to avoid protestors in Hong Kong- everything was completed during my chat session- the agent was even able to confirm she was successful in getting the cancel fee waived!! So valuable!!

Lifesaver!

AmexGBT is so helpful! I’ve received notifications of gate changes before it was posted at the gate. I also appreciated the click to call feature to access an agent to assist with an urgent change request.

Nice update

Just updated to the new app and impressed with the changes. Very clean looking and the icons on the bottom of the screen are great.

Not new but have always liked the ability to book a trip from door to door, including ground transportation, rather than just airport to airport.

Keep u... Show more

Love it! Perfect travel app

I absolutely love my Amex GBT Mobile App! I get all travel updates, notifications, and can communicate with agents via chat or phone with a click of a button! Brilliant!!!

Ok, could be more useful.

It is a very pretty app, but the experience is hindered by the lack of utility found within it. For example, it can show you your hotel reservation, but that's it. You cannot make any modifications or even simply cancel the reservation. It's basically just a pretty itinerary, and there are many man... Show more

Fixed

New review.
AmexGBT works great all the time after the last update, I travel often for work and have been using it for years, also developers do read comments and complaints, thank you for your response, your app works great. Below is my previous comment..

Old review.
It was working g... Show more

Love the Messaging feature!

New update Oct 8
Another great experience chatting with an agent!
Got stuck on the road with the recent Houston storms & GBT was able to change my plans multiple times to get me home - all done via AmexGBT ! Updates to the itins flowed seamlessly so I could quickly access where I needed t... Show more

Nice app

When you’re on the road as much as I am it’s easy to lose track of stuff and need to change things on the go BUT AmexGBT keeps me organized and gives me quick access to agents when I need them. A+

Love the latest version

Easy to book simple trips from my phone. Also easy to use it to contact an agent for help - I liked the built-in chat capability.



Is Amex GBT Safe? 🙏

No. Amex GBT Mobile does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 934 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.2/5 . Justuseapp Safety Score for Amex GBT Is 15.6/100.

Safety Analysis

71.1% of users say app is Safe 👍
71.1%

15.6% of users say app is Risky 🚨
15.6%

13.3% of users have Some Concerns ⚠️
13.3%


Is Amex GBT Legit? 💯

No. Amex GBT Mobile does not seem legit based on our analysis. This conclusion was arrived at by running over 934 Amex GBT Mobile User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Amex GBT Is 32.5/100..

🔏 Privacy & Data Safety

Amex GBT collected the following data from you:

  • Data Linked to You:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  • Data Not Linked to You:
    • Diagnostics

How was your experience with Amex GBT Mobile? Post a Review




Features

- Direct access to booking features from the home screen of the mobile app

- Complete bookings with live agent Messenger

- Book hotels with Booking.com

- Updated itineraries and timeline view for easy access to all travel details

- New action-oriented trips and segments with contextual options based on where you are in your journey

- Add trips booked anywhere using the new import feature

- Improved timeline view to see all trips in one feed

- Chat with a travel counselor with Live Messenger

- Modify or change existing trips booked with American Express GBT

- Book new trips, flights, hotels, or other travel with a live agent

- Receive important travel updates and notifications in real-time

- Stay safe while on the road with Expert Care and Proactive Traveler Care

- Available in 109 countries globally, in multiple languages including English, French, German, Italian, Spanish, and more.

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