Amex GBT Mobile Reviews

Amex GBT Mobile Reviews

Published by on 2021-07-05

Welcome to Amex GBT Mobile: the business travel app that empowers customers of
American Express Global Business Travel (GBT) by providing global access to
booking, trip information, and live servicing. We focus on the details, so you
can focus on the reason you are traveling (and maybe...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Amex GBT Mobile Reviews

  • By

    Quick & easy access to a GBT agent

    I was stuck on a runway for an hour or more a few weeks ago at around 8pm. There was a weather issue so I suspected that we would be turned back to the gate. For security reasons with all the delays, I was not willing to fly out later and arrive at my destination at 1am. Rather than wait to get back to the gate, I chatted with an agent on the GBT app and booked a hotel near the airport and rebooked my flight for the next day morning all from my plane seat. It was easy and convenient. Sure enough, we turned back and while most folks were rushing to the gate agents, I walked out of the aircraft and headed to the hotel for a good night’s rest. Next morning, I was all set to take on the world !!

  • By

    Love the Messaging feature!

    New update Oct 8 Another great experience chatting with an agent! Got stuck on the road with the recent Houston storms & GBT was able to change my plans multiple times to get me home - all done via the app! Updates to the itins flowed seamlessly so I could quickly access where I needed to be via the app I needed to change my flight & was in an all day meeting so had limited time to talk on the phone. I was able to quickly message a TC, change my flight & they were even able to waive my change fees! Very quick and very easy!

  • By

    While everyone was sprinting in the airport...

    After our flight had been canceled, instead of sprinting to the customer service desk to get on the next flight out, I was sitting at the gate, peacefully chatting with a travel counselor who was able to rebook my flight through the Amex GBT Mobile app. I never even had to call! It’s so nice to have my itinerary all in one place to reference easily and message with an agent whenever I need to. This has saved me so much time and stress!!!! Thank you for making my life easier.

  • By

    Tried to like it

    This app is useless. What’s the point of an app when all you can do is - almost nothing. How can you come up with some stupid setup to be able to book a trip from this stupid app. That should be baked in it and not an extra feature on some Neo nonsense. You might as well just delete it because all I book I can check and get alerts from the airlines, hotels and car rentals I use for freedom their free apps. I don’t understand what’s the point for companies to use this and pay a fee when I still have to do the leg work booking it all on an outdated website or call an agent and be charged a fee for it. I should charge you for doing nothing.

  • By

    Great Experience

    On a recent trip with a connection in Houston, my first leg was delayed and it looked like I was going to miss my connection. Using this app, I was able to connect to an agent via the built in messaging, change my connecting flight and while other travelers on the flight scrambled once in Houston, I calmly walked off the plane knowing my connection was booked!

  • By

    Nice update

    Just updated to the new app and impressed with the changes. Very clean looking and the icons on the bottom of the screen are great. Not new but have always liked the ability to book a trip from door to door, including ground transportation, rather than just airport to airport. Keep up the good work.

  • By

    Love the Chat functionality!

    I was able to change my hotel during a meeting -to avoid protestors in Hong Kong- everything was completed during my chat session- the agent was even able to confirm she was successful in getting the cancel fee waived!! So valuable!!

  • By

    Nice app

    When you’re on the road as much as I am it’s easy to lose track of stuff and need to change things on the go BUT this app keeps me organized and gives me quick access to agents when I need them. A+

  • By

    Might be good if it actually worked

    I have tried, several times to use this app for my travel. My company books through AMEX GBT. AMEX GBT can’t even get Travel, that they booked, to show up in their own app. I have tried getting help from their tech support, but they are useless. All I get is emails saying “We are working on the problem” or “it’s fixed and we are closing your case”. I gave you many chances. I have been trying to get the app to work for 2 months. Bye Felicia!!!

  • By

    Try messaging!

    This featured saved me when stranded at the airport last spring. At first I was concerned because it was all non-verbal but the counselor assured me it would work and it did! If not for this service I would not have gotten home that night.

  • By


    New review. This app works great all the time after the last update, I travel often for work and have been using it for years, also developers do read comments and complaints, thank you for your response, your app works great. Below is my previous comment.. Old review. It was working great for me until this last update, now every time when trying to login it forecloses the app, please fix, I travel a lot for my company and this app is a must have for me, because we book everything through American Express Global Travel. BTW using iPhone X.

  • By

    Ok, could be more useful.

    It is a very pretty app, but the experience is hindered by the lack of utility found within it. For example, it can show you your hotel reservation, but that's it. You cannot make any modifications or even simply cancel the reservation. It's basically just a pretty itinerary, and there are many many apps I can do the same and more.

  • By

    Keeps me organized

    I use this app whenever I’m traveling for work— it’s so helpful to have my hotel and flight info together. I can even use it to book for work. Great app!

  • By

    Love the latest version

    Easy to book simple trips from my phone. Also easy to use it to contact an agent for help - I liked the built-in chat capability.

  • By

    Pretty useless

    When you call the Amex Travel line, an automated voice tells you to check the online booking tool (GBT) for information or to make changes to bookings. However, this app doesn’t actually allow you to change/book anything. Completely useless. Meanwhile, I’m literally already 1hr 17min on the waiting line. Great customer service. Time for an alternative provider!

A better way to Contact apps

You can now contact Amex GBT Mobile customer service directly
via Email using our new site -

Contact Amex GBT Mobile directly

Is Amex GBT Mobile Safe?

Yes. Amex GBT Mobile is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 118 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.3/5 . Justuseapp Safety Score for Amex GBT Mobile Is 36.7/100.

Is Amex GBT Mobile Legit?

Yes. Amex GBT Mobile is legit, but not 100% legit to us. This conclusion was arrived at by running over 118 Amex GBT Mobile User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Amex GBT Mobile Is 36.7/100.

Is Amex GBT Mobile not working?

Amex GBT Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Amex GBT Mobile? Report Issue

Leave a comment:

Why should I report an Issue with Amex GBT Mobile?

  1. Pulling issues faced by users like you is a good way to draw attention of Amex GBT Mobile to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Amex GBT Mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Amex GBT Mobile.

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