Contact Amex GBT Support

So, you’ve made an app. But I can’t do anything like cancel or modify a flight myself. I still need to talk to a person. But only through your app because you didn’t include the phone number in my itinerary. I have to download your app. Your app makes me sign up. You have privacy statements. Your app makes me talk to a bot. Your app queues me to talk to a person. Over text. Which means I can’t drive, or do anything else. I just sit here staring at my screen waiting for something to happen. All I want to do is phone someone, and say “I need to cancel that flight.” Or even better just hit a button to cancel it. But no, you have an app. An app that literally makes this more difficult than anything I have experienced before. And I get to pay for the pleasure. The only reason I use this is because my company forces me to use it. And I will now be actively campaigning for them to get something else. If this is the glorious future of apps, you can keep it.

This app is useless. What’s the point of an app when all you can do is - almost nothing. How can you come up with some stupid setup to be able to book a trip from this stupid app. That should be baked in it and not an extra feature on some Neo nonsense. You might as well just delete it because all I book I can check and get alerts from the airlines, hotels and car rentals I use for freedom their free apps. I don’t understand what’s the point for companies to use this and pay a fee when I still have to do the leg work booking it all on an outdated website or call an agent and be charged a fee for it. I should charge you for doing nothing.

I have tried, several times to use this app for my travel. My company books through AMEX GBT. AMEX GBT can’t even get Travel, that they booked, to show up in their own app. I have tried getting help from their tech support, but they are useless. All I get is emails saying “We are working on the problem” or “it’s fixed and we are closing your case”. I gave you many chances. I have been trying to get the app to work for 2 months. Bye Felicia!!!